Avast WEBforum

Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: REDACTED on October 21, 2017, 01:48:21 AM

Title: Anti-theft bricked my phone. Website has no options to restore.
Post by: REDACTED on October 21, 2017, 01:48:21 AM
So, mid-road trip in the middle of nowhere, I get a warning saying my phone is stolen. It won't accept any PIN I may have used (I don't think I ever set up AT). When I go the site here, it tells me no detailed information is available.

Any tips on a fix I can do without a trip to the provider and with minimal tech skill?
Title: Re: Anti-theft bricked my phone. Website has no options to restore.
Post by: Asyn on October 21, 2017, 04:44:20 AM
-> http://www.avast.com/faq.php?article=AVKB127#artTitle (Restore forgotten PIN)
Title: Re: Anti-theft bricked my phone. Website has no options to restore.
Post by: REDACTED on October 21, 2017, 04:57:46 AM
Error: Disallowed_useragent

Resetting isn't possible. Logging into the site to tell it it's not stolen doesn't work.
Title: Re: Anti-theft bricked my phone. Website has no options to restore.
Post by: Asyn on October 21, 2017, 05:03:23 AM
Contact support: https://support.avast.com/support/tickets/new
Title: Re: Anti-theft bricked my phone. Website has no options to restore.
Post by: REDACTED on October 22, 2017, 05:26:11 AM
Thanks. That just directs me to these forums. I thought I paid for a subscription at one time, but can't find any record of it.

In the end, I gave up and did a factory reset. Thanks for the replies.
Title: Re: Anti-theft bricked my phone. Website has no options to restore.
Post by: Asyn on October 22, 2017, 05:30:54 AM
You're welcome.