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Other => Viruses and worms => Topic started by: REDACTED on October 22, 2017, 02:25:28 AM

Title: Error: Access is denied (5)
Post by: REDACTED on October 22, 2017, 02:25:28 AM
So. I was recently annoyed with a certain program that had ran ads. So, I download what I thought was code to block ads before they played. I was very impulsive and it has led me to this situation. The situation being, I have a virus. The virus is unlike any I have seen before. It is a file name called "cgmxkde.exe". I  cannot find anything on the internet about it anywhere. In the task manager, it has a name called "Windows Program Manager" and because of that it is very difficult to search without getting results like "Windows Task Manager".

I can guarantee it is harming my computer and sapping its performance. On the task manager under processes, it uses up to 30% of my CPU at any given moment. I have been able to end the process multiple times via the taskkill command on the Command Prompt (admin) however, it simply starts again about half an hour later. I spent all of 10-19-2017 scanning my nearly 300gb of essentially video games and memes with the full virus scan. I came up with this picture showing the results of the scan.
(https://i.imgur.com/JkSgIWM.jpg)

I had suspected these files of being problems about 5 days before the scan when I went digging around after I noticed my computer being slow. This had only confirmed my suspicions.

What really gets me is the "Access Denied".
(https://i.imgur.com/l18XNqD.gif)

So, what can be done about this? I have located the files that need to be deleted, I have tried many different things and none have worked so I am swallowing my pride and coming to the experts. What can be done about this stupid virus?

If you need any other files like logs, just show me where I can find them I will have them uploaded shortly.
Title: Re: Error: Access is denied (5)
Post by: Pondus on October 22, 2017, 02:31:51 AM
Quote
If you need any other files like logs, just show me where I can find them I will have them uploaded shortly.
as said in your other post, sticky post at top here



Title: Re: Error: Access is denied (5)
Post by: REDACTED on October 22, 2017, 02:59:05 AM
Just help me. jeez
Title: Re: Error: Access is denied (5)
Post by: Pondus on October 22, 2017, 03:20:23 AM
Malware experts are notified. It may take hours before they are online

Title: Re: Error: Access is denied (5)
Post by: dbrisendine on October 22, 2017, 08:12:59 AM

Download the latest version of TDSSKiller from here (http://media.kaspersky.com/utilities/VirusUtilities/EN/tdsskiller.exe) and save it to your Desktop.

Title: Re: Error: Access is denied (5)
Post by: REDACTED on October 22, 2017, 05:40:03 PM
tdsskiller will not open when I both double click or when I run as an admin
Title: Re: Error: Access is denied (5)
Post by: dbrisendine on October 22, 2017, 11:54:18 PM
Please try the following instead then:

Please download Malwarebytes Anti-Rootkit from here (http://downloads.malwarebytes.org/file/mbar)
Title: Re: Error: Access is denied (5)
Post by: REDACTED on October 24, 2017, 12:49:24 AM
I really hate to say it, but the mbar.exe would not run either. I downloaded it and extracted it to my desktop. Open the file, double click the mbar.exe and nothing happens
Title: Re: Error: Access is denied (5)
Post by: dbrisendine on October 24, 2017, 09:27:29 AM

Please download Rkill by Grinler and save it to your desktop.

Once you have successfully run RKill, please try and rerun TDSSKiller or MBAR again.
Title: Re: Error: Access is denied (5)
Post by: REDACTED on October 24, 2017, 09:53:32 PM
Here is the log from rkill:

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Rkill 2.9.1 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 10/24/2017 03:33:29 PM in x64 mode.
Windows Version: Windows 8.1 Connected

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 

Program finished at: 10/24/2017 03:34:16 PM
Execution time: 0 hours(s), 0 minute(s), and 46 seconds(s)

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
rkill was unable to help start the program.
I was however able to start the program of Malwarebytes Anti-Rootkit by spamming "Start C:\Users\[My Name]\Desktop\mbar\mbar.com (I changed the application ending to make it run) into the Administrator Command Prompt and clicking "Yes" to the question that went like "Hey, this is already running, do you want to run it again".

I know, sort of a makeshift solution but it is running.

This is what my screen looked like after the scan (command prompt included as explanation for earlier)
(https://i.imgur.com/EDnPIgZ.jpg)


A window had popped up saying I needed to install a DDA Driver


(https://i.imgur.com/zl9sCw9.jpg)

I clicked yes and I then got this message

(https://i.imgur.com/6r63xd0.jpg)



What should I do now?
Title: Re: Error: Access is denied (5)
Post by: REDACTED on October 26, 2017, 09:22:11 PM
bump
Title: Re: Error: Access is denied (5)
Post by: dbrisendine on October 27, 2017, 06:18:18 AM
Do you have access to a separate clean system that you can burn a boot-able disk on? 
Title: Re: Error: Access is denied (5)
Post by: REDACTED on November 01, 2017, 12:44:03 AM
Yes, my grandmother managed to convince her boss to let her bring home a work computer. Sorry for such a long time before the response.
Title: Re: Error: Access is denied (5)
Post by: dbrisendine on November 01, 2017, 04:47:33 PM
I thought that this was already done so excuse me but I think we need to try this before using other more extreme measures ...


Download aswMBR.exe (http://files.avast.com/files/rootkit-scanner/aswmbr.exe) ( 511KB ) to your desktop. If you already have this application, this is a new version I need you to download.
 
Double click the aswMBR.exe to run it
 
Click the "Scan" button to start scan
 
If your computer supports Virtualization Technology, select Yes to use it for rootkit detection.
 
On completion of the scan click Save Log, save it to your desktop and post in your next reply
 
The tool will also produce a copy of the mbrdump labeled MBR.dat. Please zip that file and attach it to a reply.

Title: Re: Error: Access is denied (5)
Post by: REDACTED on November 01, 2017, 08:41:47 PM
Here is the log

aswMBR version 1.0.1.2290 Copyright(c) 2014 AVAST Software
Run date: 2017-11-01 15:15:23
-----------------------------
15:15:23.506    OS Version: Windows x64 6.2.9200
15:15:23.506    Number of processors: 2 586 0x3708
15:15:23.509    ComputerName: EVAN-PC  UserName: Evan
15:16:35.958    Initialize success
15:16:36.259    VM: initialized successfully
15:16:36.262    VM: Intel CPU supported virtualized
15:16:43.468    VM: supported disk I/O storport.sys
15:16:51.399    AVAST engine defs: 17110104
15:17:06.878    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000025
15:17:06.885    Disk 0 Vendor: ST500DM002-1BD142 KC45 Size: 476940MB BusType: 11
15:17:07.552    VM: Disk 0 MBR read successfully
15:17:07.559    Disk 0 MBR scan
15:17:07.566    Disk 0 unknown MBR code
15:17:07.601    Disk 0 Partition 1 00     EE            GPT           2097151 MB offset 1
15:17:08.268    Disk 0 scanning C:\Windows\system32\drivers
15:18:15.566    File: C:\Windows\system32\drivers\wieknrux.sys  **SUSPICIOUS**
15:18:16.293    Disk 0 statistics 141175/0/5 @ 1.13 MB/s
15:18:16.304    Scan finished successfully
15:18:50.132    Disk 0 MBR has been saved successfully to "C:\Users\Evan\Desktop\MBR.dat"
15:18:50.139    The log file has been saved successfully to "C:\Users\Evan\Desktop\aswMBR.txt"



I tried to attach the .zip file containing the mbr.dat however these forums do not allow the posting of .zip or .dat, only jpg, png, txt, log, gif

I put the aswmbr.txt however, hopefully this works
Title: Re: Error: Access is denied (5)
Post by: dbrisendine on November 02, 2017, 06:03:48 AM
I have sent you the link to the ISO file via Private Message; check for it in the MY MESSAGES menu above.



Download the following three programmes to the desktop of the clean system :
 
 
1.  Rufus (http://rufus.akeo.ie/)
For 64bit systems
2. Windows 8.1 64bit RC
3. Farbar Recovery Scan Tool x64 (http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/)
 
Insert the USB stick Then run Rufus
 (https://s26.postimg.org/455vopf5l/Rufus2_16_Main_screen.png)

Select the ISO file on the desktop via the ISO icon.
 
Press Start Burn

Then copy FRST to the same USB 
 
(http://dl.dropbox.com/u/73555776/frstwintoboot.JPG) 
 
 
 
Insert the USB into the sick computer and start the computer.  First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here (http://lifehacker.com/5991848/how-to-boot-from-a-cd-or-usb-drive-on-any-pc)
 
When you reboot you will see this a screen to select the language and keyboard.
Select the Trouble Shoot option. 
Select Advanced option.
Select Command prompt.
At the command prompt type the following : notepad.exe 

The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
(https://dl.dropboxusercontent.com/u/73555776/frst.JPG)
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and attach / paste it to your reply.

Title: Re: Error: Access is denied (5)
Post by: REDACTED on November 03, 2017, 12:51:25 AM
It sucks that I had to erase the memes off the flashdrive, but I do what must be done.
Here is the FRST log
Title: Re: Error: Access is denied (5)
Post by: dbrisendine on November 03, 2017, 08:44:43 AM
Thank you for that log file.  Please download the attached Fixlist.txt file and add it to the USB drive.  Plug the drive into the infected system and boot to the USB drive as you did before.  This time, instead of clicking on SCAN, please click on FIX.  The tool will run and create a Fixlog.txt file on the USB drive.  Please attach that in a reply post here for my review.


Remove the USB drive and reboot (completely power down and then start the system) the infected system.  Will Malwarebytes AntiRootKit run now?
Title: Re: Error: Access is denied (5)
Post by: REDACTED on November 03, 2017, 08:05:28 PM
Here is the fix log
Title: Re: Error: Access is denied (5)
Post by: dbrisendine on November 04, 2017, 05:53:46 AM
What is the status of the system now?  Do any of the scanners (AV / AntiMalware tools) run now?