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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jraju on October 22, 2017, 02:52:07 PM

Title: solution given to change to google dns, poses strange problem
Post by: jraju on October 22, 2017, 02:52:07 PM

Hi, I  do not say that every body experienced it. I changed the router dns to google as per the suggestions or solutions given to me by avast scan. But , on scanning with some third party sites, the actual dns server shows google dns, as configured as one server, there was also another having web hosting server at foreign site. i was puzzled and noted that deep scan shows this server. It is not present always and at times, i have noted it besides my configured google.dns. Either google dns allowing those sites to access my router or the web host is accessing my router by othermeans.
          I coud not bother about those foreign sites. I thought better to revert to my ISP dns server, though avast shows some hijacked domains in its scan.
I think , it may be false positive case. I tried to ping the website and  i could not.Is there any chance that it is false positive. In otherwords, it scans the site everytme i opt it and come with the same results. i do not find anything security lapse in my router settings.
Is therre a chance of it  being false positive? How could come to the conclusion? I could not contact support as i am using free version.

Title: Re: solution given to change to google dns, poses strange problem
Post by: Pondus on October 22, 2017, 03:40:10 PM

Quote

I could not contact support as i am using free version.

You can still contact avast using the ticket system

Title: Re: solution given to change to google dns, poses strange problem
Post by: jraju on October 24, 2017, 07:40:22 AM

Hi, Pondus, clicking subsequent menus only gives the results already or the web forum options. i could not find how to post it to support with ticket no

Title: Re: solution given to change to google dns, poses strange problem
Post by: Pondus on October 24, 2017, 09:39:16 AM

support and FAQ  >>  https://support.avast.com/en-eu

Title: Re: solution given to change to google dns, poses strange problem
Post by: bob3160 on October 24, 2017, 02:07:49 PM

http://support.avast.com/support/home
or
http://support.avast.com/support/tickets/new

Title: Re: solution given to change to google dns, poses strange problem
Post by: jraju on October 25, 2017, 07:53:23 AM

I have already visited those pages, it only shows forum .If i type a question, it searches and shows some results. But , there is no further menu to submit etc for avast free antivirus. I have already tried so many times

Title: Re: solution given to change to google dns, poses strange problem
Post by: bob3160 on October 25, 2017, 02:45:06 PM

Quote from: jraju on October 25, 2017, 07:53:23 AM

I have already visited those pages, it only shows forum .If i type a question, it searches and shows some results. But , there is no further menu to submit etc for avast free antivirus. I have already tried so many times

Reported to Avast. When I have an answer, you'll have an answer. :)