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Other => General Topics => Topic started by: Coolmario88 on October 23, 2017, 04:19:47 AM

Title: Windows 10 crashed twice now
Post by: Coolmario88 on October 23, 2017, 04:19:47 AM

My computer has crashed twice now with AMD Northbridge fatal error whea-logger error 0x00000124 bugcheck for the second time in a few days now.. I just want this issue fixed :( I'm like crying over this i got this computer for $600 back in April.
Its cyberpowerpc brand with the follow specs
AMD FX-6300
GA-78LMT-S2 Rev 1.2
8GB DDR3
AMD RX 460 2GB
1TB HDD

Please somebody just tell me if this is a issue i need to get a new CPU or motherboard from cyberpowerpc under the warranty :( I just want my investment to be good choice and not a failure as i am feeling right now.. :( :-[

Title: Re: Windows 10 crashed twice now
Post by: CraigB on October 23, 2017, 08:02:12 AM

Bug check on the error shows fatal hardware issue, personally I'd send the computer back and get a new one.

Title: Re: Windows 10 crashed twice now
Post by: Coolmario88 on October 23, 2017, 09:51:27 AM

This PC warranty only covers parts for a year and workmanship labor 3yrs. It's built with all off the shelf parts. You don't think that the North bridge on the motherboard is failing and that's why I get AMD North bridge fatal error in event viewer after these black screen crashes do you?

Edit: I got the PC back in April and they said refund period is 30 days.

Title: Re: Windows 10 crashed twice now
Post by: bob3160 on October 23, 2017, 04:32:29 PM

Sounds like you need to get the system bench checked at a reputable repair place.

Title: Re: Windows 10 crashed twice now
Post by: Coolmario88 on October 24, 2017, 12:59:20 AM

So far i did a few stress tests myself, From 3dmark futuremark, A CPU stress test that i was linked to from howtogeek, and memtest86.. I think i might be narrowing down the issue.

Title: Re: Windows 10 crashed twice now
Post by: Coolmario88 on October 25, 2017, 09:34:16 AM

Can I get some of your opinion please. Apparently they built this PC with a old 2012 motherboard but there is a newer I could buy myself a 2017 motherboard and have installed just one thing.. I'd lose my warranty that runs out anyways in April 2018. Should I just get the newer Mobo and make it more compatible with Windows 10? I'd be upgraded from and 760g to AMD 990fx. Plus I'd get uefi and sata 3 and USB 3.1 support

Title: Re: Windows 10 crashed twice now
Post by: bob3160 on October 25, 2017, 02:55:35 PM

A new MB might also give you a problem with your MS license.

Title: Re: Windows 10 crashed twice now
Post by: Coolmario88 on October 25, 2017, 06:59:43 PM

Quote from: bob3160 on October 25, 2017, 02:55:35 PM

A new MB might also give you a problem with your MS license.

Microsoft confirmed that my license key would/should work on any PC build.

Title: Re: Windows 10 crashed twice now
Post by: Coolmario88 on October 27, 2017, 08:52:36 PM

Cyberpowerpc is wanting me to send the PC back to them to replace either motherboard or CPU.. They think it might be one of the two.

Title: Re: Windows 10 crashed twice now
Post by: bob3160 on October 28, 2017, 01:16:50 AM

Quote from: Coolmario88 on October 27, 2017, 08:52:36 PM

Cyberpowerpc is wanting me to send the PC back to them to replace either motherboard or CPU.. They think it might be one of the two.

I would create an image and then return it asap.