Avast WEBforum

Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: REDACTED on October 24, 2017, 08:29:56 PM

Title: Excess memory use, battery use and slowdown
Post by: REDACTED on October 24, 2017, 08:29:56 PM

I am running Avast free current version on Android 6 on Lenovo P2.
I am seeing memory use of up to 1.8GB, secondary battery use of 35-40% and as secondary effect a heavy slowdown (unlocking of phone takes up to 5s).

Terminating Avast from app settings and reopening it solves the problem for a while.

Any ideas? Thank you.

Title: Re: Excess memory use, battery use and slowdown
Post by: Jesse, Mobile Product Manager on October 25, 2017, 12:37:43 AM

Hello, I'm sorry to hear about the performance issues. This is very unusual. Can I ask which version you're on? Are you able to join the beta group, update to version 6.7.1, and see if it's resolved?

Please send us a bug report and we'll investigate: https://support.avast.com/en-us/article/Create-Android-bug-report/

Title: Re: Excess memory use, battery use and slowdown
Post by: REDACTED on October 27, 2017, 08:53:40 AM

There was an update via play store yesterday, it was the previous version (alternatively where can I find the version?).

If this also gives me problems, I will file the report. Thank you!

Title: Re: Excess memory use, battery use and slowdown
Post by: Tereza V. on October 27, 2017, 04:56:41 PM

Hi, yesterday we completed the staged roll out of v6.7.1 to 100%, so if your app updated yesterday, you have the latest version.