Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 29, 2017, 04:30:22 PM

Title: There was an error while completing the setup process (Solved)
Post by: REDACTED on October 29, 2017, 04:30:22 PM

Hi i'm trying to install the free version of avast but i get this message, i tried using "avast remover" but i'm still getting the message, attached it's the setup log.

Title: Re: There was an error while completing the setup process
Post by: Pondus on October 29, 2017, 04:37:03 PM

Have you removed previous used AV according to vendors instructions  >>  https://support.avast.com/en-us/article/Uninstall-other-antivirus

Title: Re: There was an error while completing the setup process
Post by: bob3160 on October 29, 2017, 06:44:12 PM

How to Successfully Install Avast: http://goo.gl/VLXde

Title: Re: There was an error while completing the setup process
Post by: Alikhan on October 29, 2017, 06:54:37 PM

Change your DNS servers to Google.

The DNS servers for Google are:

8.8.8.8
8.8.4.4

Title: Re: There was an error while completing the setup process
Post by: REDACTED on October 29, 2017, 08:27:24 PM

Quote from: Pondus on October 29, 2017, 04:37:03 PM

Have you removed previous used AV according to vendors instructions  >>  https://support.avast.com/en-us/article/Uninstall-other-antivirus

Yes i did this (i had AVG) and nothing

Quote from: bob3160 on October 29, 2017, 06:44:12 PM

How to Successfully Install Avast: http://goo.gl/VLXde

This is the same i've done but carefully explained

Quote from: Alikhan on October 29, 2017, 06:54:37 PM

Change your DNS servers to Google.

The DNS servers for Google are:

8.8.8.8
8.8.4.4

This actually worked thanks a lot!!!

Title: Re: There was an error while completing the setup process
Post by: Alikhan on October 29, 2017, 08:39:11 PM

You're welcome.