Avast WEBforum

Business Products => Avast Business => Topic started by: REDACTED on November 01, 2017, 10:53:49 AM

Title: Avast blocks all Google sites included Gmail
Post by: REDACTED on November 01, 2017, 10:53:49 AM

Hi,

Has an issue with a few clients where Avast blocks Gmail and everything from Google in both Chrome and Safari, as soon as I deactivate the Avast web shield on the client it works lika a charm.

We use the Avast default template on all or Mac clients and for the most users it works fine so I don't understand why it dosen't work on other.
The clients are up to date with all updates on Avast, Mac OS (Sierra) and Chrome so there is not that that cause the issue.
I solved it temporary by giving the affected users a own template where the web shield is inactive, which I don't like but I have no choice...

I have reinstalled Chrome and Avast twice but the issue remains.

Any idea on what I can do?

Thank you in advance.

Title: Re: Avast blocks all Google sites included Gmail
Post by: Asyn on November 01, 2017, 10:58:02 AM

Contact business support: https://www.avast.com/business-support-contact-form.php

Title: Re: Avast blocks all Google sites included Gmail
Post by: misak on November 02, 2017, 10:10:59 AM

Please try to turn off the HTTPS scanning feature to help us troubleshoot the issue.

(http://2017-11-01 13_57_20-Avast Business.png)