Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on November 02, 2017, 02:47:21 PM

Title: Avast Internet Security
Post by: REDACTED on November 02, 2017, 02:47:21 PM

I purchased Avast Internet Security from Fry's Electronics  store .When they sell it to me they didn't ask  me my  e-mail. According them they do not supposed to ask also any personal email while they sell avast product.
So, after i purchased the product and  installed it it  keeps "your activation code was sent to the email address you used when you purchased your Avast Product "
1. I contact store manager. No solution. Just explained their only selling the product, they did not ask customer email.
2. I contacted Avast online customer support. They just forced me to talk to the store who sell their product.
So who is responsible and accountable for problem of Activating Avast Product ?     

Title: Re: Avast Internet Security
Post by: bob3160 on November 02, 2017, 03:51:39 PM

Reported to Avast.
You can try this and see if that gets you an answer:
https://support.avast.com/en-us

Title: Re: Avast Internet Security
Post by: MartinZ on November 03, 2017, 12:05:17 PM

Hi,

please activate it here:
https://www.avast.com/activate

Title: Re: Avast Internet Security
Post by: bob3160 on November 03, 2017, 01:43:13 PM

Quote from: MartinZ on November 03, 2017, 12:05:17 PM

Hi,

please activate it here:
https://www.avast.com/activate (https://www.avast.com/activate)

@Martin,
The problem is he never received an activation key or license file. They never asked for an email address.
Using the above link without the license information doesn't look like it will help.
Thanks

Title: Re: Avast Internet Security
Post by: MartinZ on November 03, 2017, 02:23:32 PM

ahh then the problem is with the seller as the activation key should be the thing the customer gets..

Title: Re: Avast Internet Security
Post by: bob3160 on November 03, 2017, 02:38:32 PM

Quote from: MartinZ on November 03, 2017, 02:23:32 PM

ahh then the problem is with the seller as the activation key should be the thing the customer gets..

So the question remains, what is the customer to do? The merchant isn't doing their job and the
customer is caught in the middle.

Title: Re: Avast Internet Security
Post by: MartinZ on November 03, 2017, 03:22:00 PM

I am interested in what the customer got from the store...it's not obvious from the OP..