Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on November 05, 2017, 12:38:56 PM

Title: Renewing licence don't work
Post by: REDACTED on November 05, 2017, 12:38:56 PM

Two days ago I renewed my licence for Securline VPN. Now my computer won't connect: 'The server has refused your licence file'. The status-screen says: 'Status abonnement: Active, valueable until 01-11-2019 (726 days remaining).

????? Status correct but licence-file refused ???? What to do?????

Who can help please!

(all text translated from Dutch into English).

Title: Re: Renewing licence don't work
Post by: Raeken on November 05, 2017, 02:25:31 PM

Hello!

You can contact support: https://support.avast.com/en-us/contact/
But, keep in mind that they can take a few days to handle your situation.

Is your Secureline the built in (in Avast Antivirus) or standalone version?
Did you try to download your license again and insert it again? (you'll find it here: https://my.avast.com/en-us/#licenses )

Good luck!  ;)

Title: Re: Renewing licence don't work
Post by: REDACTED on November 05, 2017, 02:43:59 PM

Tnx, I shall contact them. It is a built-in version, I downloaded the licence again (and tried to insert), everytime Avast says 'OK', but the file is still refused.