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Avast Products => Avast Mac Security => Topic started by: lukas.hasik on November 07, 2017, 09:45:16 AM

Title: NEW Version 14.0
Post by: lukas.hasik on November 07, 2017, 09:45:16 AM
What's new:

Download it from direct link - http://mac-av.u.avcdn.net/mac-av/10_10/AAFM/avast_security_online.dmg
Technical change log - http://mac-av.u.avcdn.net/mac-av/10_10/AAFM/changelog.html


Older releases :
Version 13.12 of Avast Security for Mac aka Avast Antivirus for Mac was released on Thursday 21.2.2019.

Correctly register webshield into system firewall to avoid system popups.

What's new:

Download it from direct link - http://mac-av.u.avcdn.net/mac-av/10_9/AAFM/avast_security_online.dmg


Version 13.11 of Avast Security for Mac aka Avast Antivirus for Mac was released on Monday 24.9.2018.

What's new:


Version 13.10 of Avast Security for Mac aka Avast Antivirus for Mac was released on Wednesday 19.9.2018.

What's new:


Version 13.9 of Avast Security for Mac aka Avast Antivirus for Mac was released  on Thursday 11.6.2018.
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Version 13.8 of Avast Security for Mac aka Avast Antivirus for Mac was released on Wednesday 16.5.2018.


Version 13.7 of Avast Security for Mac aka Avast Antivirus for Mac was released on Friday 4.5.2018.

Version 13.6 of Avast Security for Mac aka Avast Antivirus for Mac was released on Thursday 3.5.2018.


Version 13.5 of Avast Security for Mac aka Avast Antivirus for Mac was released on Thursday 8.3.2018.


Version 13.4 of Avast Security for Mac aka Avast Antivirus for Mac was released on Wednesday 20.12.2017

Version 13.3 of Avast Security for Mac aka Avast Antivirus for Mac was released on Thursday 7.12.2017.

Version 13.2 of Avast Security for Mac aka Avast Antivirus for Mac was released on Monday 27.11.2017.

Version 13.1  of Avast Security for Mac aka Avast Antivirus for Mac was released on Sunday 12.11.2017.


Version 13.0 of Avast Security for Mac aka Avast Antivirus for Mac on Sunday 6.11.2017.


Thank you for your support and sharing your experiences with our Mac products!
Lukas.
Title: Re: NEW Version 13.0
Post by: krici on November 09, 2017, 07:26:45 PM
hallo. I got the file avast_security_online and I'm trying to re-install :-\. The MacMini doesn't allow it and now I'm loosing almost an hour trying to find a support e-mail. no way. So I send this message. I'm really disappointed  >:( >:(it is so impossible to send a simple email asking support  >:( >:(
Please. I have even the Log-file and any requested file from the "support instructions" online.. but no way to find out a  >:( >:( mail or form to open an assistance ticket.
Hope you can help me.
Thanks, Pietro
Title: Re: NEW Version 13.0
Post by: Asyn on November 10, 2017, 05:14:43 AM
Contact support: https://support.avast.com/contact
Title: Re: NEW Version 13.0
Post by: lukas.hasik on November 10, 2017, 05:42:03 PM
hallo. I got the file avast_security_online and I'm trying to re-install :-\. The MacMini doesn't allow it and now I'm loosing almost an hour trying to find a support e-mail. no way. So I send this message. I'm really disappointed  >:( >:(it is so impossible to send a simple email asking support  >:( >:(
Please. I have even the Log-file and any requested file from the "support instructions" online.. but no way to find out a  >:( >:( mail or form to open an assistance ticket.
Hope you can help me.
Thanks, Pietro

Was there any error message?
Support portal is linked from the main avast.com webpage.
Title: Re: NEW Version 13.0
Post by: TED123 on November 13, 2017, 12:28:24 PM
Been testing other Mac AV, can't wait to get back to Avast. It just works, fast, clean updating sigs, and it doesn't bog my system down.  Great job!!!!
Title: Re: NEW Version 13.0
Post by: heze on November 15, 2017, 03:54:09 PM
Hello, please help me!
I have a MacBookAir with MacOS 10.12.6 and have used free Avast Security a long time. Today I downloaded version 13 and first uninstalled the previous version as instructed. During the last step of installation of the the latest version, the installer stopped and showed this message (Translated into english): "Installation failed. The installer encountered an error preventing installation. Contact the program maker and ask for assistance." I have tried this three times with the same result. Consequently I now have neither the older, nor the new version and is unprotected.
Please give me instructions on what to do!
/heze
Title: Re: NEW Version 13.0
Post by: lukas.hasik on November 23, 2017, 08:43:52 AM
@heze - please try to download the DMG of version 13.0 again (link above). Run the "Uninstall Avast" that will show up.
If it fails again (hopefully not) check the uninstall log - open terminal, cat /tmp/avastuninstall-*
Title: Re: NEW Version 13.1
Post by: heze on November 27, 2017, 10:07:56 AM
You wrote: "please try to download the DMG of version 13.0 again (link above)"
I can't find the link to 13.0. Where is it?
/heze
Title: Re: NEW Version 13.1
Post by: Asyn on November 27, 2017, 10:19:33 AM
You wrote: "please try to download the DMG of version 13.0 again (link above)"
I can't find the link to 13.0. Where is it?
/heze
-> http://mac-av.u.avcdn.net/mac-av/10_9/AAFM/avast_security_online.dmg
Title: Re: NEW Version 13.1
Post by: heze on November 29, 2017, 11:21:14 PM
Thank you very much. Now it works!
/heze ;D
Title: Re: NEW Version 13.2
Post by: Geoff42 on December 01, 2017, 10:44:43 AM
Why is the ransomware shield blocking Apple MacOS services such as photoanalysisd and cloudphotosd?  These should be in the whitelist by default.

Title: Re: NEW Version 13.2
Post by: lukas.hasik on December 03, 2017, 10:26:21 PM
Thanks for report! We'll fix it in next update.
Please add them to "Allowed apps" as a workaround to fix it now.
Title: Re: NEW Version 13.2
Post by: lukas.hasik on December 12, 2017, 02:56:13 PM
Why is the ransomware shield blocking Apple MacOS services such as photoanalysisd and cloudphotosd?  These should be in the whitelist by default.
Fixed in 13.3 release.
Title: Re: NEW Version 13.3
Post by: Geoff42 on December 14, 2017, 11:21:28 PM
Thanks for fixing those two, but there are others.  Bearing in mind that the Mac System/Library is totally locked down, would it not make sense to exclude any executables that reside there as they are part of the operating system and cannot be tampered with?
Title: Re: NEW Version 13.3
Post by: ondrej.kolacek on December 18, 2017, 10:13:45 AM
Thanks for fixing those two, but there are others.  Bearing in mind that the Mac System/Library is totally locked down, would it not make sense to exclude any executables that reside there as they are part of the operating system and cannot be tampered with?
Hello,
The problem is not with the fact that the executables are part of the operating system, but that they could potentially be used by a malicious code to destroy your data. Assuming that our file shield does not detect the ransomware in time, it is then free to use any of the system binaries to do the harm.
Kind regards,
Ondrej Kolacek
Title: Re: NEW Version 13.3
Post by: Geoff42 on December 18, 2017, 01:26:13 PM
Thanks.  I understand what you are saying however I have a concern.  The ransomware shield seems to act indescrimitately, in other words it blocks a process whatever app calls it genuine or rogue.  isn’t there a danger that your blocking the process for a genuine app could result in data loss or corruption of data?
Title: Re: NEW Version 13.3
Post by: ondrej.kolacek on December 19, 2017, 01:42:07 PM
Thanks.  I understand what you are saying however I have a concern.  The ransomware shield seems to act indescrimitately, in other words it blocks a process whatever app calls it genuine or rogue.  isn’t there a danger that your blocking the process for a genuine app could result in data loss or corruption of data?
Ransomware shield protects only select file types and these only in directories the user selects. While there are some theoretical scenarios where data could be lost and corrupted (eg. badly written app that needs to modify multiple files atomically and does not cope correctly with access errors), it is highly unlikely for the types of files we protect. What is possible (and expected) is that "legit" apps may fail to write protected files. While this may lead to a loss of data, it is never silent (the app is notified about forbidden access).
So when protecting files via Ransomware shield, verify, that your tools work correctly, and, if necessary, whitelist them. When all is working, you have yet another layer of protection on files you care about.
Title: Re: NEW Version 13.3
Post by: Geoff42 on December 20, 2017, 01:27:31 PM
Apologies - another question:

The default state of the webshield on installation has "Scan files while downloading" toggled off.  In this state, the application fails the majority of the AMSTO tests.  Surely this is not intentional?
Title: Re: NEW Version 13.4
Post by: dada13 on December 20, 2017, 10:30:37 PM
Just double-checking: is this address to the changelog correct/legit?

http://mac-av.u.avcdn.net/mac-av/10_9/AAFM/changelog.html

Thanks!

Title: Re: NEW Version 13.3
Post by: lukas.hasik on December 20, 2017, 10:55:23 PM
Apologies - another question:

The default state of the webshield on installation has "Scan files while downloading" toggled off.  In this state, the application fails the majority of the AMSTO tests.  Surely this is not intentional?
Which tests exactly? https://www.amtso.org/feature-settings-check-for-desktop-solutions/ are OK, except compressed malware and cloud protection.
Title: Re: NEW Version 13.4
Post by: lukas.hasik on December 20, 2017, 10:56:24 PM
Just double-checking: is this address to the changelog correct/legit?

http://mac-av.u.avcdn.net/mac-av/10_9/AAFM/changelog.html

Thanks!
that's the correct URL. We moved to new CDN URL with this release.
Title: Re: NEW Version 13.4
Post by: chmitchell on January 01, 2018, 08:22:52 PM
I noticed in the recent version that no longer can you "disable" blocking. You used to be able to still get notified of a threat but Avast would not take action on it. Now, the only option is just to disable the entire shield. Is there anyway to get this functionality back? Thank you!!
Title: Re: NEW Version 13.4
Post by: jakub.bednar on January 02, 2018, 09:39:27 AM
I noticed in the recent version that no longer can you "disable" blocking. You used to be able to still get notified of a threat but Avast would not take action on it. Now, the only option is just to disable the entire shield. Is there anyway to get this functionality back? Thank you!!
Hello chmitchell,

we have not removed any such functionality at least in the past year. I don't know what was before as I was not there. AFAIK you could only disable automatic chesting of infected files and that is still available in Preferences -> Shields -> File Shield -> Settings. It does not make much sense to me to have a shield running and not block threats. By the time you get the notification that a malware was detected, your Mac could already be compromised. This option would be IMO very dangerous. When you switch off the shield you get notified about it in the main UI and you know you are actually not protected. That is the correct behavior from my perspective.

Best regards,

Jakub
Title: Re: NEW Version 13.4
Post by: ondrej.kolacek on January 05, 2018, 09:43:02 AM
I noticed in the recent version that no longer can you "disable" blocking. You used to be able to still get notified of a threat but Avast would not take action on it. Now, the only option is just to disable the entire shield. Is there anyway to get this functionality back? Thank you!!
Hello,
mail shield has "remove infected attachments" which serves similar purpose; fileshield has the "moved infected file to chest" option which is similar.
Kind regards,
Ondrej Kolacek
Title: Re: NEW Version 13.4
Post by: fgould1 on January 27, 2018, 07:39:25 PM
Is the behavior shield and realtime protection features included with the Free MAC version 13.4?

Thank You
Title: Re: NEW Version 13.4
Post by: lukas.hasik on January 28, 2018, 10:17:40 PM
Is the behavior shield and realtime protection features included with the Free MAC version 13.4?

Thank You
Realtime protections aka shields are part of the Avast Security (FREE). However there is no behavioral shield on Mac - it's part of the Windows Avast AV.
Title: Re: NEW Version 13.5
Post by: .: Mac :. on March 17, 2018, 04:16:48 PM
Lukas,

Is there a link for the older 12.x product for those users on older MacOS releases?
Title: Re: NEW Version 13.5
Post by: Asyn on March 17, 2018, 04:29:02 PM
Hope this helps: http://download.ff.avast.com/mac/avast_free_mac_security.dmg (September 2017)
Title: Re: NEW Version 13.5
Post by: lukas.hasik on March 20, 2018, 11:45:22 AM
Lukas,

Is there a link for the older 12.x product for those users on older MacOS releases?

All the links were updated to provide version 13.
For those who need to stay with 12.9 - http://public.avast.com/supp/old_versions/12_9/avast_security_online.dmg
Title: Re: NEW Version 13.5
Post by: Asyn on March 20, 2018, 12:06:40 PM
Lukas,

Is there a link for the older 12.x product for those users on older MacOS releases?
All the links were updated to provide version 13.
For those who need to stay with 12.9 - https://public.avast.com/supp/old_versions/12_9/avast_security_online.dmg
Hi Lukas, your link doesn't work for me with HTTPS - it only works with HTTP.
-> http://public.avast.com/supp/old_versions/12_9/avast_security_online.dmg

Edit: And by the way, it's the same version I provided in Reply #27... ;)
Title: Re: NEW Version 13.5
Post by: lukas.hasik on March 20, 2018, 02:41:08 PM
Lukas,

Is there a link for the older 12.x product for those users on older MacOS releases?
All the links were updated to provide version 13.
For those who need to stay with 12.9 - https://public.avast.com/supp/old_versions/12_9/avast_security_online.dmg
Hi Lukas, your link doesn't work for me with HTTPS - it only works with HTTP.
-> http://public.avast.com/supp/old_versions/12_9/avast_security_online.dmg

Edit: And by the way, it's the same version I provided in Reply #27... ;)
Thanks for finding my typo! Fixed.

And yes, you are right. Your link goes to the old installer tha stayed at the CDN. However it's by accident - because we changed the naming scheme of installers. (I'll not fix it as there might be some users who want the old version ;) )
Title: Re: NEW Version 13.5
Post by: Asyn on March 20, 2018, 02:53:23 PM
(I'll not fix it as there might be some users who want the old version ;) )
Agreed, leave it as it is. 8)
Title: Re: NEW Version 13.5
Post by: .: Mac :. on March 24, 2018, 02:21:22 AM
Thanks for the link. Have had some people asking about it who are stuck on older releases, including one of my family  ;)
Title: Re: NEW Version 13.5
Post by: Geoff42 on April 13, 2018, 10:17:22 AM
When are you going to reinstate the Safari browser extension that you quietly dropped in version 13?
Title: Re: NEW Version 13.5
Post by: .: Mac :. on April 13, 2018, 02:49:53 PM
When are you going to reinstate the Safari browser extension that you quietly dropped in version 13?

Which features are you missing from the extension?
Title: Re: NEW Version 13.5
Post by: Geoff42 on April 13, 2018, 03:47:42 PM
The same features you offer in the Chrome and Firefox plugins!!!   If you consider this necessary for Chrome, it's surely necessary for Safari?


Protection from Avast for your Google Chrome browser.
Be free from worry and improve your overall browser experience with the newest version of Avast Browser Security and Web Reputation Plugin. Check out the list of features below to see what it can do for you.
What does it do?
•   Gathers data on phishing sites and warns you if you visit one.
•   Provides you with access to Avast’s website reputation system, powered by a community of more than 220M users.
•   Shows you a site's rating next to its link in your search results.
•   Warns you when you’re visiting websites with a bad reputation.
•   Allows you to rate a site with a simple thumbs-up or thumbs-down, thus improving the system and helping other users.
•   Automatically redirects you to a legitimate site when you mistype a URL (e.g., llego.com --> lego.com).
•   Switches you to SafeZone when you’re visiting sensitive financial sites (requires installation of avast! Pro Antivirus or higher).
•   Blocks those annoying advertising and analytics sites and keeps you from being followed online.
Title: Re: NEW Version 13.5
Post by: lukas.hasik on May 03, 2018, 10:02:47 PM
a teaser for Geoff42 - Safari AOS extension is back on the table. Let see when it's ready for a release. We added it into Preferences > Browsers already...

The same features you offer in the Chrome and Firefox plugins!!!   If you consider this necessary for Chrome, it's surely necessary for Safari?


Protection from Avast for your Google Chrome browser.
Be free from worry and improve your overall browser experience with the newest version of Avast Browser Security and Web Reputation Plugin. Check out the list of features below to see what it can do for you.
What does it do?
•   Gathers data on phishing sites and warns you if you visit one.
•   Provides you with access to Avast’s website reputation system, powered by a community of more than 220M users.
•   Shows you a site's rating next to its link in your search results.
•   Warns you when you’re visiting websites with a bad reputation.
•   Allows you to rate a site with a simple thumbs-up or thumbs-down, thus improving the system and helping other users.
•   Automatically redirects you to a legitimate site when you mistype a URL (e.g., llego.com --> lego.com).
•   Switches you to SafeZone when you’re visiting sensitive financial sites (requires installation of avast! Pro Antivirus or higher).
•   Blocks those annoying advertising and analytics sites and keeps you from being followed online.
Title: Re: NEW Version 13.11
Post by: dm6 on September 26, 2018, 07:24:30 PM
I used the cli scanner a lot with automator. Now its completely gone?
Title: Re: NEW Version 13.11
Post by: jakub.bednar on September 27, 2018, 07:48:55 AM
Hi,

We have moved all executables to /Applications. You can find the scan in /Applications/Avast.app/Contents/Backend/utils

Best regards,

Jakub
Title: Re: NEW Version 13.12
Post by: pdaviesoz on March 05, 2019, 12:38:21 AM
Does it detect and clean the Cr1ptTor Ransomware?
Title: Re: NEW Version 13.12
Post by: Vladimirz on March 05, 2019, 04:01:45 PM
Hi, last version Cr1ptTor Ransomware should be detected. ZV
Title: Re: NEW Version
Post by: lukas.hasik on May 15, 2019, 03:45:23 PM
Hi, there should appear a system dialog requesting an elevation to admin privileges. The installer needs it for proper installation of all AV parts. If you don't provide correct admin credentials or you click "cancel" then the installer will fail.
There may be also some log in /tmp directory that would provide more details about it.

Best regards,
Lukas.

Hello, please help me!
I have a MacBook Pro and have used free Avast Security a long time. Today I downloaded version some version and first uninstalled the previous version as instructed. During the last step of installation of the the latest version, the installer stopped and showed this message (Translated into english): "Installation failed. The installer encountered an error preventing installation. Contact the program maker and ask for assistance." I have tried this three times with the same result. Consequently I now have neither the older, nor the new version and is unprotected.
Please give me instructions on what to do!
Title: Re: NEW Version 13.12
Post by: iBob on June 05, 2019, 03:39:30 AM
Dear Avast Team, can you please consider to publish the Offline download link for Mac version as well(like the post for Windows version)? It will really help to save some time for installing. Many thanks.
Title: Re: NEW Version 13.12
Post by: lukas.hasik on June 05, 2019, 05:36:14 PM
Hi iBob,
We gave up on publishing the offline installer a while ago. There were several reasons however the main one was that it would require to repackage the offline installer after each update of the virus definitions database(aka vps). And because we are updating the virus definitions 3 times a day it would be quite a lot of work. We haven't found real world scenario where you'd need to install AV offline in end user world.
The situation is a bit different in SMB/Enterprise world...

If we don't repackage the installer with new virus definitions file then either an user ends with old definition (and may be vulnerable) or the antivirus will try to update the virus definitions automatically. We do "diff" updates but if there is more than 10 diffs between your vps and the latest one then it is better to download the whole new vps. It'd be safer and less bandwidth consuming.

iBob, let me explain how the offline and online installation work (I'm simplifying it...)
- Offline installation - you download one big DMG with the installer and virus definitions file. Installer installs product files and unpacks the virus definitions to your mac drive. And then it tries to update the virus definitions to the latest available version (another download)
- Online installer - you download a small DMG with the product installer. Installer downloads the latest virus definitions from Avast's servers. Then it installs product files and copies downloaded virus definition to your mac drive

Best regards,
Lukas

Dear Avast Team, can you please consider to publish the Offline download link for Mac version as well(like the post for Windows version)? It will really help to save some time for installing. Many thanks.
Title: Re: NEW Version 14.0
Post by: zenon68 on September 03, 2019, 01:30:27 PM
I have sent messages in regards to this issue.  I have version 14 of AVAST MAC Security and have had to uninstall and reinstall this app 3 times.  The issue is that after three days the app opens to a banner in the main window of "This MAC not fully protected and that I am not up to date".  So what is this issue how do I correct it?
Title: Re: NEW Version 14.0
Post by: lukas.hasik on September 06, 2019, 08:45:41 AM
Dear zenon68,
Would it be possible to get a screenshot of the dashboard (feel free to send it to hasik (at) avast (dot) com) ?

It would be great if you check also your version and version of virus definitions in About dialog. The product should try to update the virus definitions periodically (automatically) therefore this situation should not happen when you are not offline for looong time.
You can try to hit the UPDATE NOW button in Preferences > General or run following command in Terminal /Applications/Avast.app/Contents/Backend/scripts/update/update.sh (screenshot first, please).

Lukas.
Title: Re: NEW Version 14.0
Post by: robertlhunter on September 06, 2019, 05:40:07 PM
I just installed this version of Avast. So far so good. One thing I wanted to point out is File Shield. Under the options there's something that says:

Report potentially unwanted programs (e.g., those bundled with other programs).

The irony here is you guys do this very thing with Avast. My version of Avast comes BUNDLED with Google Chrome.

I would suggest removing Google Chrome from Avast as those who want it know where to find it. This has bothered me ever since you added this additional annoyance.

Perhaps this is something to think about as far as your product is concerned. Are you guys becoming a bastardized version of what drew people to you?
Title: Re: NEW Version 14.0
Post by: YYZGB on September 16, 2019, 07:10:49 PM
Updated avast on my Mac this morning. No issues so far, however I was wondering if there was a Notifications panel similar to previous release where I could see when an update was done and a history of recent updates? I do not see that in the latest. Also are there still popups or are they gone too? Missing those to be honest.

Thanks! GB