Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on November 10, 2017, 02:36:34 AM
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Years ago I was a backer for a project called Jumpshot on Kickstarter. Eventually that group sold their technology to Avast and everyone who was a backer of Jumpshot were entitled to a free 1 to 1 lifetime subscription to what Avast then called GrimeFighter.
https://www.kickstarter.com/projects/thejumpshot/jumpshot-a-new-weapon-to-battle-pc-frustration/posts/606325 (https://www.kickstarter.com/projects/thejumpshot/jumpshot-a-new-weapon-to-battle-pc-frustration/posts/606325)
I have used that feature periodically, however today I no longer have access to the free lifetime subscription. Note that this should be visible at the account level even when using the free version of Avast. I no longer see this in my account and am prompted to enter a key to enable Avast Cleanup in their GUI.
The thread below shows initial problems getting access to GrimeFighter when it was first added to Avast.
https://forum.avast.com/index.php?topic=161854.0 (https://forum.avast.com/index.php?topic=161854.0)
Does anyone know how can I contact Avast support to regain the free lifetime cleaning feature?
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-> https://forum.avast.com/index.php?board=63.0