Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on November 11, 2017, 07:42:30 PM

Title: Shaw Open/Web Shield incompatibility issues
Post by: REDACTED on November 11, 2017, 07:42:30 PM

For the past few months, I (and my spouse) have had to shut off the Web Shield to use the internet on any Shaw Open hotspots. With it activated, I can only use social media sites, nothing else will load. I had hoped that this issue would be resolved in subsequent updates, but it continues. Shaw is our internet provider, and works fine at home. Is this a known issue that will eventually be addressed, or something specific to our service provider, here in western Canada?

Title: Re: Shaw Open/Web Shield incompatibility issues
Post by: bob3160 on November 11, 2017, 09:35:50 PM

What Operating system and which version of Avast. Are using a paid version or the free version of Avast.:)

Title: Re: Shaw Open/Web Shield incompatibility issues
Post by: REDACTED on November 13, 2017, 09:36:14 PM

Fully updated Windows 10 and free 17.8.2318 (build 170803705.0) Avast Antivirus.

Title: Re: Shaw Open/Web Shield incompatibility issues
Post by: bob3160 on November 13, 2017, 09:58:34 PM

Reported to Avast.

Title: Re: Shaw Open/Web Shield incompatibility issues
Post by: REDACTED on November 14, 2017, 03:03:54 AM

Thank you!