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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Dominique103 on November 12, 2017, 04:43:08 PM

Title: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: Dominique103 on November 12, 2017, 04:43:08 PM
Hello,
Since I updated Windows 10 to update to 1709 the SWCUEngine.log is now created on the C:\ instead of C:\ProgramData\AVAST Software\Avast\log\
I am using the latest version of Avast Free Antivirus  17.8.2318 (Build 17.8.3705.0)
What can I do ?
Thank you.
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: bob3160 on November 12, 2017, 05:25:25 PM
I can confirm that and am reporting it to the developers.
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: zokopa on November 18, 2017, 12:30:31 PM
Same situation here, latest versin 1709 of Windows 10 Pro x64 (OS Build 16299.64).

SWCUEngine.log file appers on root of partition where Avast is installed (C: in my case), and can't be opened and also can't be delete. Avast is holding write lock on file.

Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: bob3160 on November 18, 2017, 03:45:26 PM
Same situation here, latest versin 1709 of Windows 10 Pro x64 (OS Build 16299.64).

SWCUEngine.log file appers on root of partition where Avast is installed (C: in my case), and can't be opened and also can't be delete. Avast is holding write lock on file.
Avast self protection is likely protecting the file.
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: jrm2 on November 21, 2017, 06:28:44 PM
I have the same issue but you can copy it and then read the copy.
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: yurlow69mail2013 on November 29, 2017, 06:43:04 PM
Was the problem resolved?
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: jrm2 on November 29, 2017, 11:50:23 PM
As well as copying the file, I can delete it occasionally but I can't see any pattern in this. There is really no point in deleting it because it comes back the next day. It's presence is harmless but irritating!  >:(
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: yurlow69mail2013 on November 30, 2017, 03:13:35 PM
Really, annoying ...
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: bob3160 on November 30, 2017, 03:50:11 PM
I've reported this to Avast on the Developers Channel.
(http://screencast-o-matic.com/screenshots/u/Lh/1512053375265-25504.png)

When I get an answer, you'll have an answer. :)

Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: yurlow69mail2013 on December 01, 2017, 04:42:24 AM
Thank you!
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: bob3160 on December 01, 2017, 02:43:44 PM
Thank you!
Here's what I've been told so far:
"Hi! SWCUEngine.log is written by Software Cleanup Engine which is used for Cleanup and Game Mode.
Error 3004 means that requesting additional information from backend failed.
Why it is located in C:\ is probably related to wrong initialized Engine instance.
We are currently investigating that. I will let you know as soon as I have more information."
When I know more, so will you. :)
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: yurlow69mail2013 on December 01, 2017, 08:40:57 PM
Thanks again!
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: bob3160 on December 01, 2017, 09:49:54 PM
Problem was resolved with the last VPS update.
(http://screencast-o-matic.com/screenshots/u/Lh/1512161355858-10732.png)
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: yurlow69mail2013 on December 01, 2017, 10:20:55 PM
Does not want to be updated ...
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: bob3160 on December 01, 2017, 10:24:48 PM
(http://screencast-o-matic.com/screenshots/u/Lh/1512163345440-97731.png)
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: yurlow69mail2013 on December 01, 2017, 10:39:58 PM
It was updated, we will look, what will be farther.
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: yurlow69mail2013 on December 02, 2017, 05:05:35 PM
SWCUEngine.log is also created in the root of drive C.
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: bob3160 on December 02, 2017, 05:13:25 PM
SWCUEngine.log is also created in the root of drive C.
Did you delete the log after doing your VPS update ???
I don't have the log on the root folder any more.
(http://screencast-o-matic.com/screenshots/u/Lh/1512231191696-72524.png)
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: yurlow69mail2013 on December 02, 2017, 08:08:36 PM
Removed, but it appeared again.
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: bob3160 on December 02, 2017, 08:50:03 PM
Removed, but it appeared again.
In the root folder ??? Not here as you can see from the screenshot.
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: Asyn on December 02, 2017, 09:24:46 PM
Removed, but it appeared again.
In the root folder ??? Not here as you can see from the screenshot.
Hi Bob, your screenshot is related to another log file.
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: bob3160 on December 02, 2017, 10:40:09 PM
Removed, but it appeared again.
In the root folder ??? Not here as you can see from the screenshot.
Hi Bob, your screenshot is related to another log file.
Sorry, my error. Here's the right one. Same results:
(http://screencast-o-matic.com/screenshots/u/Lh/1512250729673-82315.png)
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: yurlow69mail2013 on December 03, 2017, 06:45:17 AM
I'll try to reinstall.
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: jrm2 on December 04, 2017, 12:35:17 PM
It worked for me. It's not in root directory any longer. ;D
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: yurlow69mail2013 on December 04, 2017, 10:41:38 PM
Reinstalled, it worked!!!
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: bob3160 on December 04, 2017, 10:49:41 PM
You're welcome. Glad to hear the problem is solved. :)
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: Dominique103 on December 08, 2017, 11:30:58 AM
Hi Bob,
Thank you, I removed the file from the root and now it is at the right place in C:\ProgramData\AVAST Software\Avast\log
without reinstalling.
Thank you again
Dominique
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: bob3160 on December 08, 2017, 04:26:33 PM
Hi Bob,
Thank you, I removed the file from the root and now it is at the right place in C:\ProgramData\AVAST Software\Avast\log
without reinstalling.
Thank you again
Dominique
My pleasure. I'm also happy Avast was able to resolve this fairly quickly. :)
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: Dominique103 on January 08, 2018, 05:10:05 PM
Hi Bob,
Happy New Year 2018

The file is back at the wrong place on C:\
My current version of AVAST is 17.9.2322 (Build 17.9.3761.0) and db 180108-4

Have a nice day,
Dominique
Title: Re: SWCUEngine.log on C:\ since Windows 10 update 1709
Post by: HWE on January 20, 2018, 07:52:46 PM
Same here.