Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on November 13, 2017, 07:25:02 PM

Title: order on-line and accidentally put down wrong email address
Post by: REDACTED on November 13, 2017, 07:25:02 PM

I ordered this product online and for the e-mail address I was off by one letter.  So, the e-mail whit all purchase information is send a not existent email address.
How can I recovery the e-mail whit the confirmation of order, transaction and the ID and Password for the product? And.... How can I disable the automatic renewal if the license is registred for an account who not exist? Because on my avast account (the right one) I have no trace of it :( Please help me....

Title: Re: order on-line and accidentally put down wrong email address
Post by: Raeken on November 13, 2017, 09:17:45 PM

You can try to contact support: https://support.avast.com/en-us/contact/