Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on November 15, 2017, 03:36:21 AM
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Hey guys,
Just wondering about the procedure to have a file queried/assessed by Avast.
I have downloaded and installed Manager accounting software (http://www.manager.io (http://www.manager.io)), and it has installed without issue. When I try to run the ManagerDesktop.exe, I get a notification from Avast telling me that "This file might be dangerous" and it has been submitted for interrogation.
I have done some googling on this particular file's safety, and it appears that there are quite a few people reporting false positives from their AV software. I have also checked the file at VirusTotal.org (https://www.virustotal.com/#/file/0bd7e89d2637e1bc0ae11cd080c63af4b0b42ebef8bac1dbefc81e520f563a94/details (https://www.virustotal.com/#/file/0bd7e89d2637e1bc0ae11cd080c63af4b0b42ebef8bac1dbefc81e520f563a94/details)), and it appears to be safe, although it is lacking a signature.
So... my questions are: is there anything I should do to follow this up with Avast? If the file has been submitted automatically, will they update their definitions and get back to me? How long can I expect this to take?
Thanks for any help.
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You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php
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If the file has been submitted automatically, will they update their definitions and get back to me? How long can I expect this to take?
Unless there is something special this is all done by auto systems
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Thanks for the replies guys.
Just received a notification from Avast that the file is indeed clean, turn-around of about 2.5 hours is not too bad.
Thanks again.
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You're welcome.