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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: lamensterms on November 15, 2017, 03:36:21 AM

Title: "This file might be dangerous" - submitted for interrogation - Procedure
Post by: lamensterms on November 15, 2017, 03:36:21 AM
Hey guys,

Just wondering about the procedure to have a file queried/assessed by Avast.

I have downloaded and installed Manager accounting software (http://www.manager.io (http://www.manager.io)), and it has installed without issue.  When I try to run the ManagerDesktop.exe, I get a notification from Avast telling me that "This file might be dangerous" and it has been submitted for interrogation.

I have done some googling on this particular file's safety, and it appears that there are quite a few people reporting false positives from their AV software.  I have also checked the file at VirusTotal.org (https://www.virustotal.com/#/file/0bd7e89d2637e1bc0ae11cd080c63af4b0b42ebef8bac1dbefc81e520f563a94/details (https://www.virustotal.com/#/file/0bd7e89d2637e1bc0ae11cd080c63af4b0b42ebef8bac1dbefc81e520f563a94/details)), and it appears to be safe, although it is lacking a signature.

So... my questions are:  is there anything I should do to follow this up with Avast?  If the file has been submitted automatically, will they update their definitions and get back to me?  How long can I expect this to take?

Thanks for any help.
Title: Re: "This file might be dangerous" - submitted for interrogation - Procedure
Post by: Asyn on November 15, 2017, 06:01:15 AM
You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php
Title: Re: "This file might be dangerous" - submitted for interrogation - Procedure
Post by: Pondus on November 15, 2017, 07:39:39 AM
Quote
If the file has been submitted automatically, will they update their definitions and get back to me?  How long can I expect this to take?
Unless there is something special this is all done by auto systems

Title: Re: "This file might be dangerous" - submitted for interrogation - Procedure
Post by: lamensterms on November 15, 2017, 07:55:34 AM
Thanks for the replies guys.

Just received a notification from Avast that the file is indeed clean, turn-around of about 2.5 hours is not too bad.

Thanks again.
Title: Re: "This file might be dangerous" - submitted for interrogation - Procedure
Post by: Asyn on November 15, 2017, 08:42:16 AM
You're welcome.