Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on November 18, 2017, 03:47:14 AM

Title: Canceling subscription?
Post by: REDACTED on November 18, 2017, 03:47:14 AM

Hello. I'm trying to cancel my Avast Cleanup subscription and its not letting me and theres no real other way to reach anyone from a customer service point of view. Can someone help me before my card is charged? :\

Title: Re: Canceling subscription?
Post by: Raeken on November 18, 2017, 04:04:10 AM

You mean... cancel the auto renewal?

Go to: https://my.avast.com/en-us/#licenses then click "Cancel Auto-renewal".

Example:
(https://s19.postimg.org/6flkd9kgz/licensecancel.png)

You can contact support if you want: https://support.avast.com/en-us/contact/

Take a look here:
https://support.avast.com/en-us/product/Avast_Cleanup_Premium
https://support.avast.com/en-us/article/Order-Renew-FAQ
https://support.avast.com/en-us/article/Cancel-auto-renewal

Hope it helps!  ;)

Title: Re: Canceling subscription?
Post by: Serkan10 on November 27, 2017, 06:46:28 AM

i have the same problem.
i click cancel auto renewal it loads for ever.than says "We're sorry, we couldn't cancel your Auto-renewal subscription."

(https://i.imgur.com/MDLu9do.png)

been trying to cncel this for a week now.
what should i do?

Title: Re: Canceling subscription?
Post by: Raeken on November 27, 2017, 09:09:42 PM

Serkan10, contact suppport: https://support.avast.com/en-us/contact

They can take a few days to handle your situation.  ;)