Avast WEBforum
Non-English Zone => Česky/Slovensky => Topic started by: REDACTED on November 23, 2017, 05:07:02 PM
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Dobry den,
pouzivam Avast Premier v Windows 10. V poslednim tydnu se mi zacly objevovat nahodne BSOD, vetsinou pri surfovani po internetu.
V event logu je k videni hlaska: Počítač byl restartován z procesu kontroly chyb. Kontrola chyb: 0x0000003b (0x00000000c0000005, 0xfffff80236470ce0, 0xffff860157756010, 0x0000000000000000). Výpis byl uložen do: C:\WINDOWS\MEMORY.DMP. ID hlášení: f420290c-420c-41b5-8d02-1298311305bc
Po analyze minidumpu mam pocit, ze problem je spojen s ovladacem aswbidsdrivera.sys, ktery je zrejme soucasti Avastu.
Microsoft (R) Windows Debugger Version 10.0.15063.468 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.
************* Symbol Path validation summary **************
Response Time (ms) Location
OK C:\Program Files (x86)\Windows Kits\10\Symbols
Symbol search path is: C:\Program Files (x86)\Windows Kits\10\Symbols
Executable search path is:
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 16299.15.amd64fre.rs3_release.170928-1534
Machine Name:
Kernel base = 0xfffff802`36003000 PsLoadedModuleList = 0xfffff802`36364fb0
Debug session time: Thu Nov 23 15:35:28.798 2017 (UTC + 1:00)
System Uptime: 0 days 0:17:10.518
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`0083d018). Type ".hh dbgerr001" for details
Loading unloaded module list
.............
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff80236470ce0, ffff860157756010, 0}
*** ERROR: Module load completed but symbols could not be loaded for aswbidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
Probably caused by : aswbidsdrivera.sys ( aswbidsdrivera+279b6 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80236470ce0, Address of the instruction which caused the bugcheck
Arg3: ffff860157756010, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
DUMP_CLASS: 1
DUMP_QUALIFIER: 401
BUILD_VERSION_STRING: 16299.15.amd64fre.rs3_release.170928-1534
SYSTEM_MANUFACTURER: HP
SYSTEM_PRODUCT_NAME: HP Pavilion Desktop PC 570-p0XX
SYSTEM_SKU: 1JU85EA#BCM
BIOS_VENDOR: AMI
BIOS_VERSION: F.14
BIOS_DATE: 05/22/2017
BASEBOARD_MANUFACTURER: HP
BASEBOARD_PRODUCT: 82F2
BASEBOARD_VERSION: A01
DUMP_TYPE: 1
BUGCHECK_P1: c0000005
BUGCHECK_P2: fffff80236470ce0
BUGCHECK_P3: ffff860157756010
BUGCHECK_P4: 0
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>
FAULTING_IP:
nt!RtlCompareUnicodeString+50
fffff802`36470ce0 440fb710 movzx r10d,word ptr [rax]
CONTEXT: ffff860157756010 -- (.cxr 0xffff860157756010)
rax=000600000005b8bc rbx=000600000005b976 rcx=000000000000005d
rdx=ffffca0c167c3268 rsi=0000000000005302 rdi=fff9ca0c167679bc
rip=fffff80236470ce0 rsp=ffff860157756a08 rbp=000000000000005d
r8=ffffca0c167c3201 r9=0000000000000001 r10=0000000000001001
r11=0000000000000000 r12=0000000000000548 r13=0000000000000000
r14=ffff860157756ab0 r15=ffff860157756ba8
iopl=0 nv up ei ng nz ac pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010292
nt!RtlCompareUnicodeString+0x50:
fffff802`36470ce0 440fb710 movzx r10d,word ptr [rax] ds:002b:00060000`0005b8bc=????
Resetting default scope
CPU_COUNT: 4
CPU_MHZ: bb8
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 9e
CPU_STEPPING: 9
CPU_MICROCODE: 6,9e,9,0 (F,M,S,R) SIG: 5E'00000000 (cache) 5E'00000000 (init)
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: iexplore.exe
CURRENT_IRQL: 0
ANALYSIS_SESSION_HOST: TONDA-W10
ANALYSIS_SESSION_TIME: 11-23-2017 17:06:03.0203
ANALYSIS_VERSION: 10.0.15063.468 amd64fre
LAST_CONTROL_TRANSFER: from fffff8070d4879b6 to fffff80236470ce0
STACK_TEXT:
ffff8601`57756a08 fffff807`0d4879b6 : ffffca0c`167c3240 ffffca0c`167d4b58 ffffa48f`a53c6108 00000000`00000001 : nt!RtlCompareUnicodeString+0x50
ffff8601`57756a10 fffff802`360d9d66 : 00000047`00490046 fffff802`360a73b6 ffffa48f`aefb2310 ffffa48f`ac596e50 : aswbidsdrivera+0x279b6
ffff8601`57756a40 fffff802`36108527 : ffffa48f`a53c6108 00000000`c0000225 00000000`0000000d ffffca0c`16678110 : nt!FindNodeOrParent+0x42
ffff8601`57756a70 fffff807`0d48a500 : ffffa48f`a53c6010 ffffa48f`aefd3800 00000000`00003170 fffff802`00000384 : nt!RtlDeleteElementGenericTable+0x17
ffff8601`57756aa0 fffff807`0d46f179 : ffff8601`57756ba8 ffff8601`57756bf0 00000000`00000000 ffff8601`57756bf0 : aswbidsdrivera+0x2a500
ffff8601`57756af0 fffff807`0d470937 : ffffa48f`00000000 00000000`00002438 00000000`00001e50 ffff8601`57756ea0 : aswbidsdrivera+0xf179
ffff8601`57756e70 fffff807`0e71245e : 00000000`00000000 00000000`00000000 ffff8601`57757100 fffff807`0c2316f0 : aswbidsdrivera+0x10937
ffff8601`57756ef0 fffff807`0e73033b : 00000000`00000002 ffff8601`57756fc0 ffff8601`57757148 fffff807`0a201209 : aswMonFlt+0x245e
ffff8601`57756f60 fffff807`0a2068ba : 00000000`00000000 ffffa48f`a52f58f0 ffffa48f`a52f55f0 ffffa48f`a52f57f0 : aswMonFlt+0x2033b
ffff8601`577570f0 fffff807`0a206076 : ffffa48f`aefd3800 00000000`00000000 ffffa48f`a5732600 00000000`00000000 : FLTMGR!FltpPerformPostCallbacks+0x47a
ffff8601`577571d0 fffff807`0a208639 : ffffa48f`af0567b0 ffffa48f`a52f55f0 ffffa48f`a52f5608 ffffa48f`af056be0 : FLTMGR!FltpPassThroughCompletionWorker+0x76
ffff8601`57757240 fffff807`0a23b57f : ffff8601`577572f0 00000000`00000000 ffffa48f`aefd3800 fffff802`364ccda4 : FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+0x239
ffff8601`577572b0 fffff802`3603b8d9 : ffffa48f`aed1cb00 00000000`00000005 ffffa48f`af056c28 ffffa48f`a4deba00 : FLTMGR!FltpCreate+0x2cf
ffff8601`57757360 fffff802`364cd7b2 : 00000000`00000005 ffff8601`57757660 ffffa48f`aefd3840 00000000`00000989 : nt!IofCallDriver+0x59
ffff8601`577573a0 fffff802`36505987 : fffff802`364ccf90 fffff802`364ccf90 ffff8601`00000000 ffffa48f`a4deac40 : nt!IopParseDevice+0x822
ffff8601`57757560 fffff802`364fd060 : ffffa48f`aeecdb01 ffff8601`577577b8 00000000`00000040 ffffa48f`a38baf20 : nt!ObpLookupObjectName+0x5b7
ffff8601`57757720 fffff802`364f9fc1 : 00000000`00000001 00000000`00000000 00000000`00000001 00000000`00000028 : nt!ObOpenObjectByNameEx+0x1e0
ffff8601`57757860 fffff802`364f7749 : 00000000`3254e618 00000000`00000000 00000000`3254eee0 00000000`3254e630 : nt!IopCreateFile+0x391
ffff8601`57757900 fffff802`36172553 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtCreateFile+0x79
ffff8601`57757990 00007ff9`185008e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`3254e5a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`185008e4
THREAD_SHA1_HASH_MOD_FUNC: b218283fec3d1c7e0f40ba1cdcefa6c3b9ed6d60
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 5526be3dd46078cabb8dc8f12da6605a1300be90
THREAD_SHA1_HASH_MOD: a00435d86f9f9c314d75a27b03f4336237869b40
FOLLOWUP_IP:
aswbidsdrivera+279b6
fffff807`0d4879b6 8bc8 mov ecx,eax
FAULT_INSTR_CODE: c085c88b
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: aswbidsdrivera+279b6
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: aswbidsdrivera
IMAGE_NAME: aswbidsdrivera.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 59e4674d
STACK_COMMAND: .cxr 0xffff860157756010 ; kb
BUCKET_ID_FUNC_OFFSET: 279b6
FAILURE_BUCKET_ID: 0x3B_aswbidsdrivera!unknown_function
BUCKET_ID: 0x3B_aswbidsdrivera!unknown_function
PRIMARY_PROBLEM_CLASS: 0x3B_aswbidsdrivera!unknown_function
TARGET_TIME: 2017-11-23T14:35:28.000Z
OSBUILD: 16299
OSSERVICEPACK: 0
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 784
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2017-10-25 05:06:03
BUILDDATESTAMP_STR: 170928-1534
BUILDLAB_STR: rs3_release
BUILDOSVER_STR: 10.0.16299.15.amd64fre.rs3_release.170928-1534
ANALYSIS_SESSION_ELAPSED_TIME: 4a3
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x3b_aswbidsdrivera!unknown_function
FAILURE_ID_HASH: {d481b7f8-08bd-c543-8179-a2879fceae5d}
Followup: MachineOwner
---------