Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on November 30, 2017, 08:23:17 AM

Title: Avast Secure Vpn doesn't work - always OFF
Post by: REDACTED on November 30, 2017, 08:23:17 AM
Hi

I bought a new license for Avast secure VPN for my laptop windows 10 to add of avast internet security packet.
The VPN software isn't active,in the privacy section > secure VPN there is the message "Ops ! the secureline VPN has found a technical problem", always in OFF.
I wrote two time at the customer support without response.
I hope that someone can help me.

Paolo

Title: Re: Avast Secure Vpn doesn't work - always OFF
Post by: Cindy34 on December 05, 2017, 01:40:01 PM
I have exactly the same problem.  The directions in Avast indicate uninstall and then reinstall the software so I uninstalled and now it is impossible to reinstall!
Title: Re: Avast Secure Vpn doesn't work - always OFF
Post by: Raeken on December 06, 2017, 03:01:42 AM
Contact support: https://support.avast.com/en-us/contact

Guys, please, do not open more than one support ticket at the same time.
Keep in mind that support can take a few days to handle your situation. You guys have to be patient.

Good luck!  ;)