Avast WEBforum

Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: Arielphf on December 01, 2017, 02:57:05 AM

Title: WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE IS CURRENTLY NOT AVAILABLE???!
Post by: Arielphf on December 01, 2017, 02:57:05 AM

So I'm having trouble locating my device and when I log into my account on Avast, I get the following message

WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE SAMSUNG GALAXY TAB 2 IS CURRENTLY NOT AVAILABLE.

No explanation why, no options except to remove the device.

I don't want to remove the device, I want to find it!!!  What am I supposed to do?

Title: Re: WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE IS CURRENTLY NOT AVAILABLE???!
Post by: Tereza V. on December 02, 2017, 09:15:19 PM

Hi, are you using the standalone Anti-Theft (4.2.0)? This app is not supported any more (has not received any bugfixes for a long time), the only anti-theft solution we provide now is within the Avast Mobile Security Pro.

Title: Re: WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE IS CURRENTLY NOT AVAILABLE???!
Post by: Arielphf on December 07, 2017, 05:53:47 PM

Thank you.  I was positive I had updated all my mobile devices, but apparently there was one I'd missed!  Thank you for replying!

Title: Re: WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE IS CURRENTLY NOT AVAILABLE???!
Post by: talulla on December 24, 2017, 03:57:13 AM

I have the same problem. But I can't uninstall anti theft - the uninstall and stop buttons are greyed out. Edit: Solution...http://www.coderzheaven.com/2012/09/14/uninstall-avast-anti-theft-android/