Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 01, 2017, 05:22:13 AM

Title: Wrong product from auto-renew?
Post by: REDACTED on December 01, 2017, 05:22:13 AM

My free trial ended on the 30th of November and I was charged $50 because of the auto-renewal. I don't mind it to be honest but the fact I was given "free antivirus" and was charged for it doesn't make sense. Why would anybody want a free product and get charged for it lol.

Is there something I can do to get the money back or is there somewhere I can request to get it fixed?
https://i.gyazo.com/033b6b82213da7a30faf800739e78216.png
https://i.gyazo.com/e4431fdc91c050d41905f0145e10a58e.png

Title: Re: Wrong product from auto-renew?
Post by: Asyn on December 01, 2017, 05:36:41 AM

-> https://support.avast.com/article/24/ (Orders and Renewals)