Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 01, 2017, 09:42:12 AM
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Hi everyone. Today after updating my Nvidia video drivers I experienced an odd malfunction. After system restart Avast panel warns me that my license is expired. I tried to renew, I tried repair with no result. Then I tried to disinstall and reinstall and now Avast tell me that I have a license for 30 days (actually 29 XD ) and if I try to register a message "can't add the dispositive to your account" (or something similar)
I'm desperate, anybody can help?
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Registration is history, see: https://www.avast.com/registration-free-antivirus
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Good to know, but why on a sudden Avast keeps telling me that license is expired even uninstalling and reinstalling?
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Good to know, but why on a sudden Avast keeps telling me that license is expired even uninstalling and reinstalling?
(http://screencast-o-matic.com/screenshots/u/Lh/1512164519616-74590.png)
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As I said I tried uninstalling and reinstalled the latest versione from the site. Now under subscriptions it says:
Avast Free Antivirus
Subscription status: Active
Valid till 12/31/2017 (29 days remaining)
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Have you tried this:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
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Good to know, but why on a sudden Avast keeps telling me that license is expired even uninstalling and reinstalling?
See: https://support.avast.com/article/Activate-Free-Antivirus/
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I will try to wait and see if Avast renew in automatic and then eventually try the clean installations as said by bob.
Still I think there is something broken with the last update. I noticed other, like wmed05, have the same exact problem that I have.
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An update on this 1-month-old topic...now Avast says that my free license is expired. Protections are still active and I can even update the visrus definitions.
Still not only the program says that my license is expired nut if i try to renew the free license I receive the "thank you for..etc etc" but the program still says my license is expired.
Until now I see no trace of the automatic renewal.
I'm very disappointed.
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-> https://support.avast.com/article/Activate-Free-Antivirus/
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Already tried, doen not work.
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Already tried, doen not work.
Wait for MartinZ then...
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Ok, don't worry you are still fully protected.
Could you please send me these log files so we can further investigate the issue?
all files are located in C:\ProgramData\AVAST Software\Avast\log
htmlremotecontent.log
lim.log
avastsvc.log
and include also the .old variants
Thanks
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I'm having a similar issue where I can't even DOWNLOAD the latest version. I've been stuck on program version 12 for so long. It seems like something with the servers is wrong, for me at least. I even tried updating it through Windows Control panel and that still didn't work. I also tried installing the latest version from a new download from the website, and still didn't work. What is going on?
Here's my log attached
2018-01-04 01:20:19.974Infoinstup[9840,15300]Command: '"C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe" /edition:1 /ga_clientid:bc286b31-dfa4-4f45-9cca-6a4b8c1753af /prod:ais /sfx:lite /sfxstorage:D:\Users\reony\AppData\Local\Temp\_av_iup.tm~a06364'
2018-01-04 01:20:19.974Infoinstup[9840,15300]CPU: AMD FX(tm)-6300 Six-Core Processor ,6
2018-01-04 01:20:19.974Infoinstup[9840,15300]OS: Windows 10 (10.0.16299) x64
2018-01-04 01:20:19.974Infoinstup[9840,15300]Memory: 40% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3963440/4194176K free
2018-01-04 01:20:19.974Infoinstup[9840,15300]DISKs: C:\ - 85GB free / 231GB total
2018-01-04 01:20:19.974Infoinstup[9840,15300]DISKs: D:\ - 323GB free / 465GB total
2018-01-04 01:20:19.974Infoinstup[9840,15300]DISKs: E:\ - 1398GB free / 1863GB total
2018-01-04 01:20:19.974Infoinstup[9840,15300]DISKs: F:\ - 1593GB free / 1862GB total
2018-01-04 01:20:19.974Infoinstup[9840,15300]DISKs: G:\ - 619GB free / 931GB total
2018-01-04 01:20:19.975Infoinstup[9840,15300]Running module version: instup.exe - '17.9.3761.0'
2018-01-04 01:20:19.975Infoinstup[9840,15300]Running module version: Instup.dll - '17.9.3761.0'
2018-01-04 01:20:19.975Infomutex[9840,15300]The ownership of the secure mutex has been successfully taken.
2018-01-04 01:20:19.976Infoinstup[9840,15300]Loading product state
2018-01-04 01:20:19.981Infoinstup[9840,15300]Guid = 62cd4c5a-2adf-4f50-b857-682bb3e8b5a3, Created = 23:00:24 01.08.2015
2018-01-04 01:20:19.981Infoinstup[9840,15300]Persistent Guid = 62cd4c5a-2adf-4f50-b857-682bb3e8b5a3, Created = 23:00:24 01.08.2015
2018-01-04 01:20:19.981Infoinstup[9840,15300]ProductId = ais
2018-01-04 01:20:19.981Infoinstup[9840,15300]Edition = 1
2018-01-04 01:20:19.981Infoinstup[9840,15300]SubEdition =
2018-01-04 01:20:19.982Infoinstup[9840,15300]Installed Part info:
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'iex' = 'iex', 10 (0x0000000A), 10:00:06 03.01.2018
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'jrog2' = 'jrog2', 5660 (0x0000161C), 10:00:06 03.01.2018
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'program' = 'prg_ais', 201525480 (0x0C0308E8), 04:49:42 19.08.2016
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'setup' = 'setup_ais', 285804818 (0x11090912), 03:18:15 21.12.2017
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'vps' = 'vps_win32', 402719492 (0x18010304), 10:00:08 03.01.2018
2018-01-04 01:20:19.982Infoinstup[9840,15300]Latest Part info:
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'iex' = 'iex', 10 (0x0000000A), 10:00:06 03.01.2018
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'jrog2' = 'jrog2', 5660 (0x0000161C), 10:00:06 03.01.2018
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'program' = 'prg_ais', 285804818 (0x11090912), 03:18:14 21.12.2017
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'setup' = 'setup_ais', 285804818 (0x11090912), 03:18:15 21.12.2017
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'vps' = 'vps_win32', 402719492 (0x18010304), 10:00:08 03.01.2018
2018-01-04 01:20:19.983Inforegis[9840,15300]BackupFileToRegistry: file 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' was successfully backed up to value 'SetupIniBackup'.
2018-01-04 01:20:19.993Infousnca[9840,15300]USN cache loaded from the disk.
2018-01-04 01:20:19.993Infoinstup[9840,15300]Loading Proxy settings
2018-01-04 01:20:19.993Infoinstup[9840,15300]Proxy-Type: 'no proxy'
2018-01-04 01:20:19.993Infoinstup[9840,15300]Proxy-Authorization: 'no authentication'
2018-01-04 01:20:19.993Infoinstup[9840,15300]Proxy-Port: '8080'
2018-01-04 01:20:19.993Infoinstup[9840,15300]Proxy-Name: ''
2018-01-04 01:20:19.993Infoinstup[9840,15300]Proxy-User: ''
2018-01-04 01:20:19.993Infoinstup[9840,15300]Proxy-Pass: '???'
2018-01-04 01:20:20.012Infopart[9840,15300]SetInstalled: Part package part-iex-a.vpx is installed.
2018-01-04 01:20:20.028Infopart[9840,15300]SetInstalled: Part package part-jrog2-161c.vpx is installed.
2018-01-04 01:20:20.044Infopart[9840,15300]SetInstalled: Part package part-prg_ais-c0308e8.vpx is installed.
2018-01-04 01:20:20.061Infopart[9840,15300]SetInstalled: Part package part-setup_ais-11090912.vpx is installed.
2018-01-04 01:20:20.088Infopart[9840,15300]SetInstalled: Part package part-vps_win32-18010304.vpx is installed.
2018-01-04 01:20:20.139Infoinstcore[9840,15300]PkgLoadProductInfo: product XML was successfully loaded.
2018-01-04 01:20:31.212Infoshepsync[9840,15300]Trying server IP address 'shepherd.ff.avast.com'
2018-01-04 01:20:31.574Infoshepsync[9840,15300]Download of config file from shepherd.ff.avast.com succeeded.
2018-01-04 01:20:31.616Infoshepsync[9840,15300]Config file successfully updated
2018-01-04 01:20:31.643Infoshepsync[9840,15300]Postpone interval was reset
2018-01-04 01:20:31.707Infowizard[9840,15300]Running module version: HTMLayout.dll - '3.3.2.1'
2018-01-04 01:20:31.707Warningsettings[9840,10804]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'
2018-01-04 01:20:31.714Infowizard[9840,15300]Loaded module version: D:\Users\reony\AppData\Local\Temp\_av_iup.tm~a06364\HTMLayout.dll - '3.3.2.1'
2018-01-04 01:20:31.887Infowizard[9840,15300]Setup gui was successfully started.
2018-01-04 01:20:31.887Infoinstcore[9840,15300]Sfx setup update has started.
2018-01-04 01:20:31.910Infoservers[9840,15300]Server definition(s) loaded for 'D:\Users\reony\AppData\Local\Temp\_av_iup.tm~a06364\servers.def': 29 (maintenance:0)
2018-01-04 01:20:31.910Infoservers[9840,15300]ChooseServer: selected server 'Download v4618535 AVAST9 Server' with current url 'http://v4618535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:20:46.927Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:20:46.928Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v4618535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2018-01-04 01:20:46.931Infoservers[9840,15300]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:21:03.953Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:21:03.958Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2018-01-04 01:21:03.962Infoservers[9840,15300]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url 'http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:21:20.976Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:21:20.979Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g0511470.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2018-01-04 01:21:20.989Infoservers[9840,15300]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url 'http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:21:38.012Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:21:38.014Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://j8087387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2018-01-04 01:21:38.017Infoservers[9840,15300]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url 'http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:21:55.042Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:21:55.110Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x6055396.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2018-01-04 01:21:55.112Infoservers[9840,15300]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:22:12.128Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:22:12.130Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2018-01-04 01:22:12.134Infoservers[9840,15300]ChooseServer: selected server 'Download p4085325 AVAST9 Server' with current url 'http://p4085325.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:22:29.143Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:22:29.144Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p4085325.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2018-01-04 01:22:29.148Infoservers[9840,15300]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url 'http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:22:46.159Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:22:46.163Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2018-01-04 01:22:46.166Infoservers[9840,15300]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url 'http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:23:03.177Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:23:03.182Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p3713387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2018-01-04 01:23:03.187Infoservers[9840,15300]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url 'http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:23:20.205Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:23:20.206Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g0511470.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2018-01-04 01:23:20.208Infoservers[9840,15300]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:23:22.223Infoservers[9840,15300]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url 'http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:23:37.240Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:23:37.243Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x6055396.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2018-01-04 01:23:37.247Infoservers[9840,15300]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:23:54.264Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:23:54.269Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2018-01-04 01:23:54.274Infoservers[9840,15300]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:24:11.294Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:24:11.296Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2018-01-04 01:24:11.305Infoservers[9840,15300]ChooseServer: selected server 'Download z2461313 AVAST9 Server' with current url 'http://z2461313.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:24:28.314Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:24:28.316Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2461313.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2018-01-04 01:24:28.321Infoservers[9840,15300]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:24:45.354Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:24:45.373Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t5730298.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2018-01-04 01:24:45.377Infoservers[9840,15300]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:25:02.403Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:25:02.406Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9743321.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2018-01-04 01:25:02.416Infoservers[9840,15300]ChooseServer: selected server 'Download d0211227 AVAST9 Server' with current url 'http://d0211227.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:25:19.420Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:25:19.425Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0211227.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2018-01-04 01:25:19.436Infoservers[9840,15300]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url 'http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:25:36.458Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:25:36.459Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d3116203.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2018-01-04 01:25:36.463Infoservers[9840,15300]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:25:53.479Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:25:53.482Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2018-01-04 01:25:53.485Infoservers[9840,15300]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:26:10.504Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:26:10.505Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2018-01-04 01:26:10.508Infoservers[9840,15300]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url 'http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:26:12.510Errorengine[9840,15300]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
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I'm having a similar issue where I can't even DOWNLOAD the latest version. I've been stuck on program version 12 for so long. It seems like something with the servers is wrong, for me at least. I even tried updating it through Windows Control panel and that still didn't work. I also tried installing the latest version from a new download from the website, and still didn't work. What is going on?
Try OpenDNS or GoogleDNS.
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Try OpenDNS or GoogleDNS.
OMG that worked!! I was actually using Google DNS for the longest time. OpenDNS is new to me. Thank you!! ;D
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You're welcome.
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I'm having a similar issue where I can't even DOWNLOAD the latest version. I've been stuck on program version 12 for so long. It seems like something with the servers is wrong, for me at least. I even tried updating it through Windows Control panel and that still didn't work. I also tried installing the latest version from a new download from the website, and still didn't work. What is going on?
Here's my log attached
Does this link work for you in browser?
http://v4618535.iavs9x.u.avast.com/iavs9x/servers.def.vpx
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I have the same problem. Avast Free Antivirus told me to renew the licence. Doing so ("jetzt erneuern"), the status "Auslaufend, 3 Tage verbleiben" does not change. I de-installed Avast (Avast cleaner) and re-installed the latest version (17.9.2322 build 17.9.3761.0). After installation the status "Auslaufend, 3 Tage verbleiben" reappeared. What should I do?
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Ok, don't worry you are still fully protected.
Could you please send me these log files so we can further investigate the issue?
all files are located in C:\ProgramData\AVAST Software\Avast\log
htmlremotecontent.log
lim.log
avastsvc.log
and include also the .old variants
Thanks
Here they comes
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Ok, don't worry you are still fully protected.
Could you please send me these log files so we can further investigate the issue?
all files are located in C:\ProgramData\AVAST Software\Avast\log
htmlremotecontent.log
lim.log
avastsvc.log
and include also the .old variants
Thanks
More logs
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Ok, don't worry you are still fully protected.
Could you please send me these log files so we can further investigate the issue?
all files are located in C:\ProgramData\AVAST Software\Avast\log
htmlremotecontent.log
lim.log
avastsvc.log
and include also the .old variants
Thanks
...and more...
Can't attach the other Old though. It is too large and the forum blocks it.
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Bump
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Thanks, we will check it.
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Bump
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Yep we are still here ;-) It looks as the request for license timeouts. We are investigating further the licensing backend configuration.
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Thank you MartinZ! I'll post something in this thread every now and then to keep it visible. Hope that you can find a solution ^___^
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so we found a bug on our licensing system. we fixed in internally and we will test it on stage next week and then apply to production. so please stay tuned we will fix it for you soon ;-)
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Then again , thank you! Can't wait for the fix ^___^
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Hello, today my copy of avast finally succedeed in renewing the free license, I suppose you have applied the fix in production. Again let me thank you for your help! :-)
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You're welcome. We are glad that users communicate with us and help us to solve problems ! Enjoy ;-)
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You're welcome. We are glad that users communicate with us and help us to solve problems ! Enjoy ;-)
Is this a per person fix, e.g. I have to log a support request for similar assistance, or will there be a global fix since it was found to be "a bug on our licensing system". If the latter, I don't currently have the option anymore to Update -> Program and the current online installers don't fix it either.
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No, it was a generic adjustment on the licensing system. Your case will be different. looks like you can't reach our servers.. can you try ping files.avast.com ?
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No, it was a generic adjustment on the licensing system. Your case will be different. looks like you can't reach our servers.. can you try ping files.avast.com ?
Sent = Received with 0 loss, so all appears to be in order there. Any other suggestions?
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Updating of the virus database works fine? What avast version do you have please? Do you have any firewall?
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No issues with definition update.
Program version: 17.9.2322 (build 17.9.3761.278)
Release date: 21/12/2017 10:18:14 AM
No third party firewall just what comes standard with Windows 10 64bit.
The latter updated with latest updates from Windows.
Up until I started to get the expiration warning, the Avast program would auto-update without any issue.
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Well, I checked the FAQ page for activating Avast! Free Antivirus. It seems to me that I have 43 days left until my registration and subscription for Avast! Free Antivirus expires. After my registration and subscription expires for Avast! Free Antivirus on March 7th, 2018, it will automatically change the expiration date for me after it expires.
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My concern is that:
1. My license expired two weeks ago and did not auto renew as the support pages suggest. Also all other mediums of attempting to renew the license have failed (although all the confirmation messages confirmed it to be successful).
2. Although I can still update the virus definitions, I'm no longer able to update the core programme. So I have a growing concern regarding the security on this machine, eventhough the same support pages suggest that I have nothing to worry about.
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Ok, thanks now I see where is problem. For program update a valid license (even for free version) must be on the machine. But don't worry you are still fully protected as the virus definitions are being updated. There seems to be an issue in reaching our license servers, my colleague will contact you to gather more details and logs.
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Don’t worry. I got the latest updated version of Avast! Free Antivirus on my computer. I still have 42 days left. My expiration date for my registration and subscription will expire on March 8th this year. After it expires, it will automatically change the expiration date for me.
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I have the same problem like skorpioza, with exactly the same version of Avast. The software cannot communicate with the server, so I cannot update it and renew the licence. I only manually update virus definition files. My licence is expired in a several days. Thank you in advance.
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I have the same problem like skorpioza, with exactly the same version of Avast. The software cannot communicate with the server, so I cannot update it and renew the licence. I only manually update virus definition files. My licence is expired in a several days. Thank you in advance.
Update to the latest version (18.2.2328): https://forum.avast.com/index.php?topic=216700.0
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I have updated software to version 18.2.2328. However, my license is not extended and it will expire in a few days. Will it be extended automatically, or no? I am afraid that it will not be possible to update virus definition files after expiration of the licence.
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I have updated software to version 18.2.2328. However, my license is not extended and it will expire in a few days. Will it be extended automatically, or no? I am afraid that it will not be possible to update virus definition files after expiration of the licence.
-> https://support.avast.com/article/Activate-Free-Antivirus/
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My license was expired days before. I followed all the four steps in https://support.avast.com/article/Activate-Free-Antivirus/ . But it still says my license is expired.
My avast is free version 18.3.2331.
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My license was expired days before. I followed all the four steps in https://support.avast.com/article/Activate-Free-Antivirus/ . But it still says my license is expired.
My avast is free version 18.3.2331.
As you're running the latest beta, see: https://forum.avast.com/index.php?topic=217448.0
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after installing advast free version i check the subcription and it says i ave 109 days left due on the 10th of may,why i thought this was suposed to be for a year,i havent used avast in about two years why does it tell me it only good for 4 months what happened to the year subcription
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There is only Register now button in the Subscription tab. When I click on this button software cannot establish connection with the server and I get a message The online content is unavailable.
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don't worry you are always protected and the program will get a new free license itself 11 days after expiration
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I seem to have the same problem. I am connected with my avast account but the license wont renew. I go to settings-subscription and i choose the free avast antivirus. While a new window pops up and thanks me for renewing, nothing happens.
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In addition to that, i can not download the upgrade of the core program to version 18.3.2332. My license expires today? What am i supposed to do? Does uninstalling and re-installing avast have any chance of solving the issue?
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In addition to that, i can not download the upgrade of the core program to version 18.3.2332.
That's a beta, you need to wait for the final release.
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Just because the license expires today, doesn't mean the protection ends today.
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When does the protection end and how can i renew the license?
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When does the protection end and how can i renew the license?
The protection does NOT end. It will auto renew 10 days after the expiration.
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Same problem for me. License wont renew for my avast Free. Licence ends in 3 days.
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Same problem for me. License wont renew for my avast Free. Licence ends in 3 days.
https://forum.avast.com/index.php?topic=211395.msg1455338#msg1455338
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Okay so i reached at that point that not only i cannot renew the license but protection has ended. I cannot renew my protection as i cannot renew my license. What am i supposed to do?
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Okay so i reached at that point that not only i cannot renew the license but protection has ended. I cannot renew my protection as i cannot renew my license. What am i supposed to do?
Update to the latest version (18.3.2333): https://forum.avast.com/index.php?topic=217950.0
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I have updated the programm but the license still wont renew
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I have updated the programm but the license still wont renew
License may end but not your protection. License auto renews after 10 days. (According to Avast.)
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I have updated the programm but the license still wont renew
I uninstalled, then reinstalled so I'm good for another year.