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Business Products => Avast Business => Cloud Management Console & Clients => Topic started by: Manley on December 01, 2017, 04:57:22 PM

Title: Avast Business Antivirus - blank window pops up
Post by: Manley on December 01, 2017, 04:57:22 PM
Anyone else upgraded to new client version and now upon a reboot, a blank window pops up? The window title just shows "Avast Business Antivirus" but the content is empty. Users now have to click the X button to make it go away. I have Silent Mode turned on.
Title: Re: Avast Business Antivirus - blank window pops up
Post by: Manley on December 04, 2017, 03:41:31 PM
I've attached pic.
Title: Re: Avast Business Antivirus - blank window pops up
Post by: PetrP on December 07, 2017, 03:25:29 PM
Hi!

Did this happen only once after the update or does it happen every reboot?

Can you please send me zipped "log" folder from "C:\ProgramData\AVAST Software\Avast"?

Thank you

Petr




Anyone else upgraded to new client version and now upon a reboot, a blank window pops up? The window title just shows "Avast Business Antivirus" but the content is empty. Users now have to click the X button to make it go away. I have Silent Mode turned on.
Title: Re: Avast Business Antivirus - blank window pops up
Post by: Manley on December 07, 2017, 05:35:30 PM
It happens after every reboot. When I try to zip the whole folder or select all the files, there is a permissions error.
Title: Re: Avast Business Antivirus - blank window pops up
Post by: Asyn on December 08, 2017, 05:35:57 AM
It happens after every reboot. When I try to zip the whole folder or select all the files, there is a permissions error.
Disable Avast self defense and try again.
Title: Re: Avast Business Antivirus - blank window pops up
Post by: Manley on December 08, 2017, 03:31:09 PM
You mean this (See pic)? Isn't that important to keep turned on?
Title: Re: Avast Business Antivirus - blank window pops up
Post by: Manley on December 08, 2017, 08:11:10 PM
@misak - has anyone else reported this?
Title: Re: Avast Business Antivirus - blank window pops up
Post by: Asyn on December 09, 2017, 04:26:00 AM
You mean this (See pic)? Isn't that important to keep turned on?
Yep. After collecting the data for Petr, enable it again.
Title: Re: Avast Business Antivirus - blank window pops up
Post by: Ričardas on January 09, 2018, 09:09:38 AM
Happens every reboot on all computers (120-ish): https://imgur.com/a/8AU9G

Ver: 17.8.2527 (build 17.8.3705.249)
Silent mode: On
W7 / W10 / x32 / x64