Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: verena.beluzic@gmail.com on December 03, 2017, 05:15:10 PM

Title: Avast Free does not connect to internet
Post by: verena.beluzic@gmail.com on December 03, 2017, 05:15:10 PM
Hello, I am experiencing a problem with my Avast Free, some time ago it stopped updating, I tried to do it manually and it said a failed http server error. I removed it and tried to install it once again, but it does not connect to internet, even though everything else is working, now it say that my licence is expired. I even deleted my account and set up a new one, and when I try to secure my device and download installer I get this message: The requested URL /pairing_IPAR-341055-DcDVaM5LWTJJrqavAUCJ3DddVncs2fJMcTa35444/recno_19un7zBw was not found on this server.

I don't know what to do, why does it not connect to internet. When I try to activate a new license I get this: The online content is unavailable
Please, check your internet connection and try again. My internet connection is working fine.

Thank you for any suggestions.
Title: Re: Avast Free does not connect to internet
Post by: Pondus on December 03, 2017, 05:19:31 PM
do you use a firewall other then windows?


Something to try, change DNS to Google DNS
https://developers.google.com/speed/public-dns/

Report back

Title: Re: Avast Free does not connect to internet
Post by: verena.beluzic@gmail.com on December 03, 2017, 05:24:54 PM
No.
Title: Re: Avast Free does not connect to internet
Post by: verena.beluzic@gmail.com on December 03, 2017, 05:28:05 PM
HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://w9448963.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'

I also get this error when I try to run Avast setup online installer.
Title: Re: Avast Free does not connect to internet
Post by: Pondus on December 03, 2017, 05:40:15 PM
Quote
HttpGet: An error 41225
Others with this error got it to work when using google DNS

did you try?



How to Switch to OpenDNS or Google DNS
https://www.howtogeek.com/164981/how-to-switch-to-opendns-or-google-dns-to-speed-up-web-browsing/

https://www.youtube.com/watch?v=7DBRynpVT84



Title: Re: Avast Free does not connect to internet
Post by: Alikhan on December 03, 2017, 11:34:52 PM
Error 41225 is an issue with Avast servers and your DNS address.

Changing your DNS address to Google will fix your issue.