Avast WEBforum

Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: REDACTED on December 04, 2017, 01:56:25 PM

Title: アカウントでログインして入るページについて
Post by: REDACTED on December 04, 2017, 01:56:25 PM
自分のアカウントでログインして入るページでデバイスの状態アバストのモバイルセキュリティのアプリ(アンドロイド用)入れてるのにアンチウイルスの部分が灰色の時と緑色の時があります。これて大丈夫ですか。ちなみに盗難対策の時は常に緑色です。
Title: Re: アカウントでログインして入るページについて
Post by: Tereza V. on December 05, 2017, 12:06:03 AM
Hi, sorry but this is an English forum, I do not understand your message - could you post it in English?
Title: Re: アカウントでログインして入るページについて
Post by: NON on December 07, 2017, 01:28:00 PM
@Tereza
He/She says "In my.avast.com AMS sometimes shows Green (installed), sometimes Gray (not installed) while AT always shows Green. Is this normal? Should I worry about?"

He/She later posted in the Japanese forum too; if you have some answer for this, please post it and I'll translate it for him/her
Title: Re: アカウントでログインして入るページについて
Post by: Tereza V. on December 12, 2017, 09:54:48 AM
Hi, in general it means that some AMS feature is not working - usually some shield. Could you click on the "Antivirus" when it changes colour to grey? Then it should show more details (what shield is not running).
Title: Re: アカウントでログインして入るページについて
Post by: NON on December 21, 2017, 02:23:30 PM
Quote from: Tereza V. on December 12, 2017, 09:54:48 AM
Could you click on the "Antivirus" when it changes colour to grey? Then it should show more details (what shield is not running).
He says it shows "AV is not installed, let's install it now", or like that. If he clicks it, it leads to AMS page of Google Play store which shows "already installed".
Title: Re: アカウントでログインして入るページについて
Post by: Tereza V. on January 04, 2018, 03:14:31 PM
It sounds like a bug, we'll ticket it for the My Avast team. It seems the MyAvast platform loads incorrectly.
Could you please ask the user what browser he uses, and if he can try a different one? If it happens again, please ask him to send us a screenshot. Thanks for your help, NON!
Title: Re: アカウントでログインして入るページについて
Post by: NON on January 05, 2018, 04:13:25 PM
You're welcome, I asked him to provide details.


BTW I can confirm this issue myself, so I attached two screenshots about this.
I use Firefox ESR (52.5.3) 64bit.

myavastcom_ams_not-installed.png
When the issue occurs

myavastcom_ams_installed.png
The issue disappears after walking some other my.avast.com pages and back to this page
Title: Re: アカウントでログインして入るページについて
Post by: Tomas F. on January 08, 2018, 02:57:07 PM
Hi all.

The issue has been reported to responsible team which will investigate it. Please be patient.

If you notice anything else related to this issue that has not been mentioned yet, do not hesitate to share.

Thank you!