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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Gopher John on December 07, 2017, 12:48:26 AM

Title: VPS hasn't updated for the last 2 days
Post by: Gopher John on December 07, 2017, 12:48:26 AM
Although I an receiving streaming updates regularly, my last full VPS update is 171204-02.  I realize that my computer is still protected with the latest definitions, but the VPS updates should be updated regularly.

The issue may be server r-253-42-234-77.ff.avast.com or r-54-42-234-77.ff.avast.com.
Title: Re: VPS hasn't updated for the last 2 days
Post by: DavidR on December 07, 2017, 12:56:35 AM
The last VPS received on this XP system was 17120402, so two days.  I don't think it is a single server issue.

I also have a more serious issue on my win10 laptop, avast isn't doing its housekeeping in removing old VPS sub-folders, I have 7 in all at 130MB a pop.
Title: Re: VPS hasn't updated for the last 2 days
Post by: Gopher John on December 07, 2017, 01:06:41 AM
Since you have the same VPS as I and across the big water, you are right that it isnt' just the servers I connect to.  The server farm is not working correctly or Avast hasn't released anything newer.  There have been newer updates for Avast Mobile Security.

I believe that you restart Windows at least daily.  On Windows 7, usually the old VPS folders are deleted on reboot.
Title: Re: VPS hasn't updated for the last 2 days
Post by: DavidR on December 07, 2017, 01:23:20 AM
They must be releasing new signatures or the frequency and quantity of streaming updates would also be impacted.

Only my XP desktop system gets shutdown at night, the win10 laptop just goes to sleep.  However as you can see from my last images there are problems in both, XP not getting them and win10 not getting rid of the old ones.
Title: Re: VPS hasn't updated for the last 2 days
Post by: Xanadu on December 07, 2017, 04:32:43 AM
I am relieved to read this.  I noticed it last night and checked again today and mine are 171204-2 also.  Came here to see if there was a problem.  Glad I am not alone.
Title: Re: VPS hasn't updated for the last 2 days
Post by: Asyn on December 07, 2017, 05:12:00 AM
Hi guys, I'm on 171206-6, just checked.
Title: Re: VPS hasn't updated for the last 2 days
Post by: Xanadu on December 07, 2017, 06:14:04 AM
I just tried a manual definition update.  Says I am up to date with 171204-2.  Got the same response from the attempt last night.
Title: Re: VPS hasn't updated for the last 2 days
Post by: Asyn on December 07, 2017, 06:21:02 AM
Strange, see screenshot...
Title: Re: VPS hasn't updated for the last 2 days
Post by: DavidR on December 07, 2017, 09:47:52 AM
Check out these attached images. 

Image 1 shows current VPS update state as 171204-2, note that the latest update received time, when I first brought the win10 laptop out of sleep.

Image 2 shows the state after a manual update, indicating that I'm up to date.

Given the other issue of old VPS sub-folders not being subject to housekeeping, someone needs to pull their finger out and resolve this.

It may be worth while trying an Avast Repair, that has in the past resolved out of sync issues with what is reported and what is installed.
Title: Re: VPS hasn't updated for the last 2 days
Post by: Asyn on December 07, 2017, 10:00:30 AM
Image 1 shows current VPS update state as 171204-2, note that the latest update received time, when I first brought the win10 laptop out of sleep.
According to the screenshot, you need to reboot your system.
Title: Re: VPS hasn't updated for the last 2 days
Post by: kel1 on December 07, 2017, 10:11:01 AM
My AVAST has not updated since Dec 4. It is still on 171204-2.
I have tried repair and nothing changed.  I also went as far as to uninstall and reinstall AVAST and it is still at 171204-2.
Even trying a manual request for update still gets 171204-2 and the message that it is up to date.
Title: Re: VPS hasn't updated for the last 2 days
Post by: REDACTED on December 07, 2017, 10:13:34 AM
Same problem for me on Win 10 with Avast IS.
Don't know what happens :(
Manual update or reboot didn't change anything :-[
Title: Re: VPS hasn't updated for the last 2 days
Post by: Asyn on December 07, 2017, 10:14:20 AM
My AVAST has not updated since Dec 4. It is still on 171204-2.
As stream updates are running, nothing to worry about.
Title: Re: VPS hasn't updated for the last 2 days
Post by: REDACTED on December 07, 2017, 10:45:49 AM
Having the same issue - was using manual updates to update, and now haven't been able to update since update 171204-2.

Tried a repair, but that didn't resolve this issue - every time I try to update, it says the definitions are up to date.
Title: Re: VPS hasn't updated for the last 2 days
Post by: Asyn on December 07, 2017, 10:49:21 AM
As said, if stream updates are running, nothing to worry about.
Title: Re: VPS hasn't updated for the last 2 days
Post by: DavidR on December 07, 2017, 10:59:18 AM
Image 1 shows current VPS update state as 171204-2, note that the latest update received time, when I first brought the win10 laptop out of sleep.
According to the screenshot, you need to reboot your system.

Interesting, I thought I already had 2318, I must be getting into bad habits, hanging back on program updates ;)
Title: Re: VPS hasn't updated for the last 2 days
Post by: DavidR on December 07, 2017, 11:42:30 AM
Interesting, the program update after restart has got rid of the old VPS sub-folders but the latest VPS is still 171204-2.  A manual VPS update still reports I have the latest version.

After the in UI program update I got the slew of popups, confirm your protection level (well I still have 172 days left on this registration).  After confirming my protection level as avast free, I get another in your face popup 'Your loyalty pays off' with no nice 'No Thank you' option. 

Used the big X to kill the window and bang up comes another one 'Not ready to commit' try a 60 day free trial (and we all know where that leads.  Again no nice 'No Thank you' option only start free trial, once more it is the ugly exit the big X. 

I can understand marketing push when you first install, but when you have 172 days remaining on existing registration. But why are we still getting this mess when registration is a thing of the past.
Title: Re: VPS hasn't updated for the last 2 days
Post by: kel1 on December 07, 2017, 12:28:37 PM
Just a few minutes ago mine AUTO updated from 171204-2 to 171207-0.
Title: Re: VPS hasn't updated for the last 2 days
Post by: REDACTED on December 07, 2017, 12:41:44 PM
I was having the same problem, but few moments ago I manually updated the definitions and now I'm using 171207-0
Title: Re: VPS hasn't updated for the last 2 days
Post by: REDACTED on December 07, 2017, 01:04:05 PM
Same for me, update to 171207-0 runs fine  :)
I did know what happened with VPS update...
Title: Re: VPS hasn't updated for the last 2 days
Post by: Gopher John on December 07, 2017, 02:26:46 PM
When my computer finished starting this morning VPS had updated to 171207-0.  Even better, all shields are on without having to manually start them.  Often on this one machine of 3, at least 1 (sometimes 2) shields are disabled.

Looks like someone reset the server farm. ;)
Title: Re: VPS hasn't updated for the last 2 days
Post by: DavidR on December 07, 2017, 04:46:53 PM
Now my win10 system and XP pro system on avast free 17.8.2318 are showing 171207-0, someone must have turned on the power at the update server farms.
Title: Re: VPS hasn't updated for the last 2 days
Post by: Michael529 on December 13, 2017, 09:26:37 AM
Is this happening again? I'm still on 171211-06.
Title: Re: VPS hasn't updated for the last 2 days
Post by: DavidR on December 13, 2017, 09:59:10 AM
Is this happening again? I'm still on 171211-06.

Not on my win10 system it is showing 171212-0, but like before it is very tardy on clearing old VPS sub-folders.
Title: Re: VPS hasn't updated for the last 2 days
Post by: Michael529 on December 13, 2017, 10:13:01 AM
Is this happening again? I'm still on 171211-06.

Not on my win10 system it is showing 171212-0, but like before it is very tardy on clearing old VPS sub-folders.

Thanks. A manual update just took me also to 171212-0. In the scheme of things it doesn't really matter, so long as the streaming updates are coming through, but my impression is that the VPS is also used to update the list of current programs and several companies update at this time of month which is why I was checking.
Title: Re: VPS hasn't updated for the last 2 days
Post by: DavidR on December 13, 2017, 11:23:26 AM
You're welcome.

There is an ongoing Beta session, so it may not be long before a program update.  I think most companies do updates at this time to sell the 2018 version, is this more of a revenue thing than a real need to do a program update. 

Avast has been doing small program updates throughout the year, plus the policy of purchasing a license for a year (or more) that allows all program update within that year isn't the same as having one big program update a year.
Title: Re: VPS hasn't updated for the last 2 days
Post by: kel1 on December 14, 2017, 09:36:22 AM
Looks like this might be happening again.  On Dec 13 I was still at 171211-6 and when I did a manual request it did bump up to 171212-0.  Now on Dec 14 with a manual request it is still at 171212-0 and telling me it is up to date.  Maybe I am too impatient. Anyone else seeing this too or is it just me.
I seem to be getting the streaming updates so I guess all is well.
Wonder why this has started to happen.  It was just last week that this happened before.
Thoughts?
Title: Re: VPS hasn't updated for the last 2 days
Post by: Michael529 on December 14, 2017, 09:43:31 AM
....and same position here
Title: Re: VPS hasn't updated for the last 2 days
Post by: bob3160 on December 14, 2017, 03:55:01 PM
VPS updates as far as protection goes, are simply consolidations of the streaming updates.
What's the big deal about how quickly you receive them ???
As long as you're on-line, you are constantly being updated via streaming updates.
Title: Re: VPS hasn't updated for the last 2 days
Post by: Michael529 on December 14, 2017, 04:08:35 PM
VPS updates as far as protection goes, are simply consolidations of the streaming updates.
What's the big deal about how quickly you receive them ???
As long as you're on-line, you are constantly being updated via streaming updates.

True as far as it goes, but I'm not sure that you have thought this right through. Yes, there are the streaming updates. But the VPS updates also carry other material. And, if local clients are not updating, there is the question of why not? Is it a local problem that needs to be addressed? Or a problem with Avast of which they need to be made aware?
Whatever was happening over the last few days, I'm now updating.
Title: Re: VPS hasn't updated for the last 2 days
Post by: DavidR on December 14, 2017, 04:16:56 PM
VPS updates as far as protection goes, are simply consolidations of the streaming updates.
What's the big deal about how quickly you receive them ???
As long as you're on-line, you are constantly being updated via streaming updates.

Whilst I'm not overly concerned with the timely receipt of VPS updates, the whole point it that they should work and it isn't working.  If it isn't working it needs fixed, regardless.  Also don't lose sight of the fact in these same VPS updated, micro fixes and engine updates can also take place.

Worse for me is the fact that avast housekeeping seems you die also in my win10 system with the latest avast free release (not beta).
Title: Re: VPS hasn't updated for the last 2 days
Post by: bob3160 on December 14, 2017, 04:22:31 PM
VPS updates as far as protection goes, are simply consolidations of the streaming updates.
What's the big deal about how quickly you receive them ???
As long as you're on-line, you are constantly being updated via streaming updates.

Whilst I'm not overly concerned with the timely receipt of VPS updates, the whole point it that they should work and it isn't working.  If it isn't working it needs fixed, regardless.  Also don't lose sight of the fact in these same VPS updated, micro fixes and engine updates can also take place.

Worse for me is the fact that avast housekeeping seems you die also in my win10 system with the latest avast free release (not beta).
My remark strictly addressed the protection aspect and the importance of the VPS updates. Nothing more. :)