Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 07, 2017, 02:23:11 AM

Title: Avast Pro /Win7 Shutting Down
Post by: REDACTED on December 07, 2017, 02:23:11 AM
Uninstalled with with Avast tool and reinstalled clean - twice now. No other AV on my system, shuts down after a minute or so and gives me the UI failed to load.  Hate to get rid of a product I've liked and paid for, but I can't invest too much more time in this
Title: Re: Avast Pro /Win7 Shutting Down
Post by: REDACTED on December 07, 2017, 03:47:36 AM
i'm with the same problem, i tried repair, reinstall , and always is the same.

Windows 10
Avast internet security
17.8.2318
just windows 10 , firefox and steam installed on pc.
Title: Re: Avast Pro /Win7 Shutting Down
Post by: Asyn on December 07, 2017, 05:07:53 AM
Uninstalled with with Avast tool and reinstalled clean - twice now. No other AV on my system, shuts down after a minute or so and gives me the UI failed to load.  Hate to get rid of a product I've liked and paid for, but I can't invest too much more time in this
-> https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load
Title: Re: Avast Pro /Win7 Shutting Down
Post by: REDACTED on December 08, 2017, 12:02:52 AM
Have followed all of those instructions - am still online with an unprotected workstation.  I'm afraid I have to look elsewhere
Title: Re: Avast Pro /Win7 Shutting Down
Post by: Asyn on December 08, 2017, 04:46:56 AM
Follow instructions: https://support.avast.com/article/33/
Title: Re: Avast Pro /Win7 Shutting Down
Post by: REDACTED on December 08, 2017, 04:54:09 AM
Well Avast you need to get your IT figuring this one out
I have one computer that the Avast runs fine, but the other one has had the same UI failed, have read all I can find on fixes and honestly none of the re-install or work arounds are effective
I agree with some other posters that it must not be working well with some component of Win !0
Mine has been fine on both Win 10 computers for years but the last 3 months one computer is not protected

Will be due to re-up my service in 60 days but not gonna happen unless I see some concerted effort, other than users having to go out to forums to look for fixes
How bout some free tech support for this issue Avast
Title: Re: Avast Pro /Win7 Shutting Down
Post by: bob3160 on December 08, 2017, 06:52:57 PM
@ chris806,
Have you tried this ?

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A