Avast WEBforum

Avast Products => Avast SecureLine VPN => Topic started by: orwell1984 on December 07, 2017, 01:45:36 PM

Title: VPN license rejection
Post by: orwell1984 on December 07, 2017, 01:45:36 PM
When I try to turn on my VPN, a pop-up says the Secureline VPN server "has refused your license file".

It was working fine until a couple of days ago, then I got an email stating:

   Have you got a new PC, or did you just reinstall your operating system? We ask, because we noticed you haven’t been using your Avast Pro Antivirus. It would be a shame to waste the 541 days still left on your license, so why not reinstall it now?

Why i got that, I don't know. Anyway, I followed the link and reinserted the license file, and everything works as normal, except this. If I go into subscriptions, it says the VPN subscription nstatus is active with 698 days remaining).
Title: Re: VPN license rejection
Post by: NON on December 07, 2017, 01:54:03 PM
Hello orwell1984, welcome to the forums.

Same report in the Japanese forum.
If you are able to change locations, does it change something?
Title: Re: VPN license rejection
Post by: orwell1984 on December 07, 2017, 05:48:55 PM
If I switch countries, it just ends up delivering the same message once the switch is complete.
Title: Re: VPN license rejection
Post by: User ÅÅÅ on December 07, 2017, 07:32:01 PM
Same issue here.Problem started on Wednesday. Licence file refused even there remains plenty of days on subscription.
I am not sure but have Avast update UI of Secureline?  I think there is more countries available now or is there?
Could this be the reason for problems?
However it is shame to waste paid subscription time  for this.
Title: Re: VPN license rejection
Post by: Asyn on December 08, 2017, 05:40:42 AM
-> https://support.avast.com/article/Troubleshoot-activation
Title: Re: VPN license rejection
Post by: orwell1984 on December 08, 2017, 07:55:04 AM
That troubleshooting link only suggests things I already did before making this thread. The only thing it mentions which I can't say isn't the issue is the possibility of a corrupted license file, but as I mentioned in my initial post, I got sent one of those for reasons unconnected to this issue, and everything went back to working once I re-upped that license file, so it doesn't make sense that if it was corrupted that only VPN would be failing to work as usual.
Title: Re: VPN license rejection
Post by: Asyn on December 08, 2017, 08:27:40 AM
Contact support: https://support.avast.com/contact
Title: Re: VPN license rejection
Post by: digitaledgecare2 on December 15, 2017, 07:25:28 PM
in the avast setting go to the components tab and uninstall vpn component restart you pc and then reinstall the vpn component again then restart the pc again and the do the licence part again and that should do it to make it work

this work around has worked for me when my vpn fails to find my vpn licences file its done it to me a few times over the last few weeks
Title: Re: VPN license rejection
Post by: dreao on December 16, 2017, 04:45:12 AM
Secureline VPN server has refused you license is what I still get even after component uninstall and reinstall restart and license file again..... this really sucks.... anyone fix it yet?
Title: Re: VPN license rejection
Post by: User ÅÅÅ on January 05, 2018, 03:24:34 PM
yep same issue here persists still..one day licence is ok...another day noooot!!!
reinstalled whole software- repaired software - component reinstalled etc...all this not once,twice ......booted computer oh Lord I have done that ...licence file copied times more than needed.
Seriously is Avast only VPN service vendor ?
And ticket system...wait ...wait more...wait little bit more...
Once again...really...is Avast only VPN software provider?
Yes I had other VPN solution before (and will be again when this money well wasted subscription will end) and not had even close this kind of problems with those.

ADDON
I am not Avast hater.
I have paid Avast premier ...have been years...for three computers. I have paid Passwords. I have paid Avast cleanup Premium...for android also
and of course paid Mobile Security for Android.
All those works well and I love those...even Password after struggling problems at first.
But Secureline... deep deep sigh...why I paid a long subscription beforehand...Just thinking?

And a hint for staff of Avast...Hire more personnel to reply tickets!


Title: Re: VPN license rejection
Post by: orwell1984 on January 17, 2018, 03:32:44 PM
I contacted avast support and ended up sending them a support package, in return from which I got issued a new license file to activate which seems to have cured my problem for now (I make this post just a couple of hours after inserting the new license & the VPN has not failed since).

My suggestion is to email support@help2.avast.com