Avast WEBforum

Avast Products => Avast SecureLine VPN => Topic started by: orwell1984 on December 07, 2017, 01:45:36 PM

Title: VPN license rejection
Post by: orwell1984 on December 07, 2017, 01:45:36 PM
When I try to turn on my VPN, a pop-up says the Secureline VPN server "has refused your license file".

It was working fine until a couple of days ago, then I got an email stating:

   Have you got a new PC, or did you just reinstall your operating system? We ask, because we noticed you haven’t been using your Avast Pro Antivirus. It would be a shame to waste the 541 days still left on your license, so why not reinstall it now?

Why i got that, I don't know. Anyway, I followed the link and reinserted the license file, and everything works as normal, except this. If I go into subscriptions, it says the VPN subscription nstatus is active with 698 days remaining).
Title: Re: VPN license rejection
Post by: NON on December 07, 2017, 01:54:03 PM
Hello orwell1984, welcome to the forums.

Same report in the Japanese forum.
If you are able to change locations, does it change something?
Title: Re: VPN license rejection
Post by: orwell1984 on December 07, 2017, 05:48:55 PM
If I switch countries, it just ends up delivering the same message once the switch is complete.
Title: Re: VPN license rejection
Post by: User ÅÅÅ on December 07, 2017, 07:32:01 PM
Same issue here.Problem started on Wednesday. Licence file refused even there remains plenty of days on subscription.
I am not sure but have Avast update UI of Secureline?  I think there is more countries available now or is there?
Could this be the reason for problems?
However it is shame to waste paid subscription time  for this.
Title: Re: VPN license rejection
Post by: Asyn on December 08, 2017, 05:40:42 AM
-> https://support.avast.com/article/Troubleshoot-activation
Title: Re: VPN license rejection
Post by: orwell1984 on December 08, 2017, 07:55:04 AM
That troubleshooting link only suggests things I already did before making this thread. The only thing it mentions which I can't say isn't the issue is the possibility of a corrupted license file, but as I mentioned in my initial post, I got sent one of those for reasons unconnected to this issue, and everything went back to working once I re-upped that license file, so it doesn't make sense that if it was corrupted that only VPN would be failing to work as usual.
Title: Re: VPN license rejection
Post by: Asyn on December 08, 2017, 08:27:40 AM
Contact support: https://support.avast.com/contact