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Avast Products => Avast Mac Security => Topic started by: Paul253 on December 07, 2017, 07:56:25 PM

Title: Safari not opening in High Sierra if Avast is open
Post by: Paul253 on December 07, 2017, 07:56:25 PM
If Avast is open on my MacBook Pro 2011 using High Sierra 10.13.2 and APFS, iCloud.com will not open. If I close Avast it opens without any problem. This works just fine in Firefox and Chrome. This is repeatable.
Title: Re: Safari not opening in High Sierra if Avast is open
Post by: lukas.hasik on December 08, 2017, 09:09:09 AM
Hi Paul253,
this one should be fixed in release 13.0. If you are with older release, please go to - Preferences > Updates > and click the 2nd Update Now button (Program).
Title: Re: Safari not opening in High Sierra if Avast is open
Post by: Paul253 on December 11, 2017, 02:56:56 PM
Did as you asked. Upgraded to Avast 13.3. Still will not open iCloud.com in Safari. It will open in all other browsers. High Sierra 10.13.2. Avast Version 13.3.
Title: Re: Safari not opening in High Sierra if Avast is open
Post by: ondrej.kolacek on December 11, 2017, 06:27:50 PM
Hello,
unfortunately the new iteration of HighSierra broke our fix of this issue yet again.

Please run the terminal app and in it run the two following commands:

sudo sh -c "echo '*.icloud.com https' >> /Library/Application\ Support/Avast/config/com.avast.proxy.excl"
sudo killall -hup com.avast.proxy


Please note that it will prompt you for a password. After that, restart Safari and all should be fine.

We are really sorry for this, we will fix this ASAP, but this should help in the meantime.
Kind regards,
Ondrej Kolacek
Title: Re: Safari not opening in High Sierra if Avast is open
Post by: Paul253 on December 11, 2017, 08:24:49 PM
Yes that worked thanks for the temp fix.
Title: Re: Safari not opening in High Sierra if Avast is open
Post by: lukas.hasik on December 13, 2017, 04:39:10 PM
we'll fix it properly in next product update