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Consumer Products => Avast Passwords => Avast Passwords for Mac => Topic started by: Hannu5 on December 09, 2017, 12:26:45 PM

Title: Unresponsive Avast Passwords problem report
Post by: Hannu5 on December 09, 2017, 12:26:45 PM
Hi, I started getting a Problem Report pop-up for com.avast.passwords.PasswordsExtensionServer claiming that the server quit unexpectedly. It asks for sending a report, but it is completely unresponsive and can't get killed in any means. I do not even use the Passwords feature.
I have Mac-Mini running macOS High Sierra
Title: Re: Unresponsive Avast Passwords problem report
Post by: Martin Kvetko on December 11, 2017, 08:34:32 AM
Hello,

If you can see passwords icon in top bar could you please click on it while holding left Alt key. This will show Logs option in the menu. Click on it and it will reveal logs folder in Finder. Please zip all files in the folder and send them to me via private message. We will analyse the log to see what's going on.
If you can't see the icon the log folder is located here:
~/Library/Group Containers/6H4HRTU5E3.com.avast.passwords/Logs

Thanks
Title: Re: Unresponsive Avast Passwords problem report
Post by: Asyn on December 11, 2017, 08:38:49 AM
Please zip all files in the folder and send them to me via private message.
Side note, PM doesn't allow any attachments.
Title: Re: Unresponsive Avast Passwords problem report
Post by: Martin Kvetko on December 11, 2017, 08:57:39 AM
Please zip all files in the folder and send them to me via private message.
Side note, PM doesn't allow any attachments.
Ups I didn't know that, thanks for the note Asyn, so please send the logs directly to may mailbox: kvetko@avast.com
Title: Re: Unresponsive Avast Passwords problem report
Post by: Asyn on December 11, 2017, 09:13:36 AM
NP Martin. Btw, you can also let them use the FTP-Server. (ftp://ftp.avast.com/incoming/ (ftp://ftp.avast.com/incoming/))