Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 16, 2017, 10:25:12 AM
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Hello!
For the last few days i've been getting my computer to freeze and go with high CPU. After tracking around with task manager I found out that my "Avast Service" Was draining 30% when I did nothing with it. This is VERY annoying. Is there any way to fix it?
//0skarian (Using windows 10 creators update)
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Remove Avast Cleanup and reboot. Better now..?
-> https://support.avast.com/article/96/ (Add/Remove components)
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unfortunaly not :/
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- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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After repairing it seems to work.
Thanks for the help anyways :)
//0skarian
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You're welcome.
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Hi!
Same problem here. Avastservice (32 bit) consumes 30 % CPU usage permanantly.
I've disabled the cleanup component and did a repair afterwards. Process had low usage
again but then it is up to 30 % again. After reboot also.
This the data:
- Which Avast..? (Free/Pro/IS/Premier) --> Premier
- Which version..? --> latest 17.9.2322
- OS..? (32/64 Bit..? - which SP/Build..?) WIN 10 v1709 64 Bit latest update (KB4056892)
- Other security related software installed..? no
- Which AV(s) did you use before Avast..? nothing except for Windows Defender Antivirus
I can't work and have to uninstall Avast.
What can I do to bring the CPU usage down.
Thanks
Harald
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Follow instructions: https://support.avast.com/article/33/
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Hi!
Thanks. Did it. Did you receive the file? There was no file-path shown on the last window with this procedure....
Though I got an file-id.
Regards
Harald
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Though I got an file-id.
Report the file-ID in your ticket.
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which ticket? where?
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which ticket? where?
Reread the link in Reply #7, it's all explained there.
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Hi!
Sorry. There is nothing about any ticket.
It says "The Ticket ID you received after submitting the ticket in step 1. "
I never received a ticket ID. I was going through the steps on this site until the last step 7.
I received a file-ID in the last window. The last window didn't show also any file-name and location on my pc.
I have no idea where to get a ticket ID. Do I have to do it before that on another site (support site)?
Regards
Harald
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Hi Harald,
you're right, it seems someone messed up the FAQ article... ::)
You need to contact support and report your file-ID there: https://support.avast.com/contact
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Thanks - done! :)
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You're welcome.