Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: puniisher330 on December 16, 2017, 10:50:37 PM

Title: Seems a waste to pay for.
Post by: puniisher330 on December 16, 2017, 10:50:37 PM

Has a neat little spinning circle. Wouldn't waste the money. More than once it has just sat on a spinning circle, supposedly loading? LOL 5 minutes, 20 minutes, 1hr. Load, reload, exit, restart. Load from file, admin and not admin, load from shortcut admin and not admin, etc etc etc..........sits on loading. Not worth wasting money. The antivirus rocks but this program, while it does do good things, isn't worth it due to repeatedly getting stuck on loading. Use CCleaner imo, as it loads every time!  Cheers! (BTW still loading, lol)

Title: Re: Seems a waste to pay for.
Post by: DavidR on December 16, 2017, 11:11:55 PM

You do realise that CCleaner (Piriform) is now part of the Avast Software family ;)

Title: Re: Seems a waste to pay for.
Post by: Stellarman on December 18, 2017, 10:38:30 AM

Hi,

this issue is already being covered in this topic: https://forum.avast.com/index.php?topic=211768.0 so please write your posts there as well.

We would love to resolve this problem for all of you however in order to be able to do that we need the log files to be able to investigate it further.
If you could provide us with that ones it would be highly appreciated!

Log files are located in this folder: c:\ProgramData\AVAST Software\Tuneup\log\
And you can either upload them to a favourite file server of yours or you can use our public FTP server for the purpose: ftp.avast.com/ftp/incoming/ (login: anonymous).

Thank you!