Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 16, 2017, 11:33:34 PM

Title: Avast Premier won't update
Post by: REDACTED on December 16, 2017, 11:33:34 PM

For a long time now my Avast Premier will not update or connect to my account.
I uninstalled it reinstalled it.
Still broke.
I'm disgusted with it.
See some pictures---

(https://s8.postimg.org/u1c894ogl/screenshot_6.jpg)

(https://s8.postimg.org/rk0h1x9px/screenshot_7.jpg)

(https://s8.postimg.org/5yvedrfdx/screenshot_8.jpg)

(https://s8.postimg.org/ki2jf9vp1/screenshot_9.jpg)

As long as I can update the virus definitions at Techspot I will use Premier until my subscription expires.
Then I will uninstall Avast & find something better.
Something that works like it is supposed to work.

Title: Re: Avast Premier won't update
Post by: Asyn on December 17, 2017, 12:14:46 AM

- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Avast Premier won't update
Post by: REDACTED on December 17, 2017, 01:07:26 AM

Quote from: Asyn on December 17, 2017, 12:14:46 AM

- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

64 Bit OS Windows 8.1 Pro
SP ?
No other AVs.
I can't remember. I've used Avast for a long time.
It used to work good.
I have this version---
(https://s8.postimg.org/shbhoekut/screenshot_10.jpg)

Would it do me any good to install this version---
(https://s8.postimg.org/btjzlv0d1/screenshot_10.jpg)

Title: Re: Avast Premier won't update
Post by: Asyn on December 17, 2017, 08:02:52 AM

1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: Avast Premier won't update
Post by: REDACTED on December 17, 2017, 08:18:56 AM

ok.
Working on it.

Title: Re: Avast Premier won't update
Post by: Asyn on December 17, 2017, 08:20:30 AM

OK, report back.

Title: Re: Avast Premier won't update
Post by: REDACTED on December 17, 2017, 11:04:55 AM

I did as you suggested.
It did not help.
I'm glad I had a macrium image to fall back on.

If anyone asks me about Avast I will tell them not to waste their money on such a shoddy product.
Bye-bye. >:(

Title: Re: Avast Premier won't update
Post by: Asyn on December 17, 2017, 11:08:30 AM

Follow instructions: https://support.avast.com/article/33/

Title: Re: Avast Premier won't update
Post by: REDACTED on December 21, 2017, 11:23:30 AM

It seems to be working now.
12/21/2017

(https://s13.postimg.org/69pf4x78n/screenshot_13.jpg)

(https://s13.postimg.org/z0m8umxjb/screenshot_13.jpg)

I hope it keeps on working.

Title: Re: Avast Premier won't update
Post by: Asyn on December 21, 2017, 11:27:58 AM

Quote from: David550 on December 21, 2017, 11:23:30 AM

It seems to be working now.
12/21/2017

Thanks for the feedback.

Title: Re: Avast Premier won't update
Post by: REDACTED on January 07, 2018, 04:54:22 PM

As of today it is still working. :)

You helped me & you may be able to help this guy---

https://forum.avast.com/index.php?topic=212674.msg1440066#msg1440066

Making a sticky thread would probably be good for this issue. :)

Thank you.

Title: Re: Avast Premier won't update
Post by: Asyn on January 07, 2018, 05:21:04 PM

Quote from: David550 on January 07, 2018, 04:54:22 PM

You helped me & you may be able to help this guy---
https://forum.avast.com/index.php?topic=212674.msg1440066#msg1440066

The OP marked it a s solved already.