Avast WEBforum
Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on December 17, 2017, 03:56:52 AM
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Every day I get a pop-up ad for VPN, once during a movie, once during a football match.
I understand the policy on pop-ups, but in this case I have VPN on both PC and phone, both paid up.
This is very annoying, and why is it every day?
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Whilst this may seem strange to ask - what avast version do you have (free, pro, AIS, premier) ?
If it is one of the paid versions also, then you should be able to switch off ads - avastUI > Settings > General > Popups disable the 'Show popup offers for other avast products.'
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I have the free virus check, but pay for VPN and Cleanup.
It just popped up for today, in the middle of reading an article, this is soooo annoying.
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I think that is the problem, you are effectively getting ads from the avast free program - which is dumb - as it isn't smart enough to recognise your license for the VPN and Cleanup.
I don't know if there is a way to get round this or not.
If you log on to your my.avast.com account and check the License section of that, does it show the licenses there ?
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my.avast now shows no VPN.
I checked the purchase date and it was 12th August 2017.
I can't re-install because I let Cleanup into my Downloads folder and it deleted everything.
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It is telling me the VPN expired on the 18th December, four months after I paid for one year.
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Now Avast has taken $3.79 from my account for a VPN I don't have.
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Anyone considering contacting Avast by email, don't waste your time, I have been trying for more than a week now with no reply, and did it through 'Contact Us' on avast.com.
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billydean, unfortunately, Avast can take a few days to handle your situation (or even reply your email). This is the worst part of the Avast products...
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Anyone considering contacting Avast by email, don't waste your time, I have been trying for more than a week now with no reply, and did it through 'Contact Us' on avast.com.
The official method of contact is via the support ticket system.
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Bug Report Option below:
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Bug Report Option below:
How long has that been there ?
I can't recall having seen it, but the UI is in a state of flux, ever changing.
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Bug Report Option below:
How long has that been there ?
I can't recall having seen it, but the UI is in a state of flux, ever changing.
Since V17.9
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Bug Report Option below:
How long has that been there ?
I can't recall having seen it, but the UI is in a state of flux, ever changing.
Since V17.9
That could explain it, not loosing me memory then ;)