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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: billydean@rikkshosting.com on December 17, 2017, 03:56:52 AM

Title: Ads for VPN
Post by: billydean@rikkshosting.com on December 17, 2017, 03:56:52 AM
Every day I get a pop-up ad for VPN, once during a movie, once during a football match.

I understand the policy on pop-ups, but in this case I have VPN on both PC and phone, both paid up.

This is very annoying, and why is it every day?
Title: Re: Ads for VPN
Post by: DavidR on December 17, 2017, 10:05:21 AM
Whilst this may seem strange to ask  - what avast version do you have (free, pro, AIS, premier) ?

If it is one of the paid versions also, then you should be able to switch off ads - avastUI > Settings > General > Popups disable the 'Show popup offers for other avast products.'
Title: Re: Ads for VPN
Post by: billydean@rikkshosting.com on December 18, 2017, 07:43:17 AM
I have the free virus check, but pay for VPN and Cleanup.

It just popped up for today, in the middle of reading an article, this is soooo annoying.
Title: Re: Ads for VPN
Post by: DavidR on December 18, 2017, 09:59:12 AM
I think that is the problem, you are effectively getting ads from the avast free program - which is dumb - as it isn't smart enough to recognise your license for the VPN and Cleanup.

I don't know if there is a way to get round this or not.

If you log on to your my.avast.com account and check the License section of that, does it show the licenses there ?
Title: Re: Ads for VPN
Post by: billydean@rikkshosting.com on December 20, 2017, 01:32:45 AM
my.avast now shows no VPN.

I checked the purchase date and it was 12th August 2017.

I can't re-install because I let Cleanup into my Downloads folder and it deleted everything.
Title: Re: Ads for VPN
Post by: billydean@rikkshosting.com on December 20, 2017, 02:45:49 AM
It is telling me the VPN expired on the 18th December, four months after I paid for one year.
Title: Re: Ads for VPN
Post by: billydean@rikkshosting.com on December 23, 2017, 02:39:57 AM
Now Avast has taken $3.79 from my account for a VPN I don't have.
Title: Re: Ads for VPN
Post by: billydean@rikkshosting.com on December 27, 2017, 04:51:06 AM
Anyone considering contacting Avast by email, don't waste your time, I have been trying for more than a week now with no reply, and did it through 'Contact Us' on avast.com.
Title: Re: Ads for VPN
Post by: Raeken on December 27, 2017, 02:49:47 PM
billydean, unfortunately, Avast can take a few days to handle your situation (or even reply your email). This is the worst part of the Avast products...
Title: Re: Ads for VPN
Post by: DavidR on December 27, 2017, 05:09:38 PM
Anyone considering contacting Avast by email, don't waste your time, I have been trying for more than a week now with no reply, and did it through 'Contact Us' on avast.com.

The official method of contact is via the support ticket system.
Title: Re: Ads for VPN
Post by: mchain on December 27, 2017, 11:06:13 PM
Bug Report Option below:
Title: Re: Ads for VPN
Post by: DavidR on December 27, 2017, 11:49:21 PM
Bug Report Option below:

How long has that been there ?
I can't recall having seen it, but the UI is in a state of flux, ever changing.
Title: Re: Ads for VPN
Post by: Asyn on December 28, 2017, 03:23:53 AM
Bug Report Option below:

How long has that been there ?
I can't recall having seen it, but the UI is in a state of flux, ever changing.
Since V17.9
Title: Re: Ads for VPN
Post by: DavidR on December 28, 2017, 09:35:06 AM
Bug Report Option below:

How long has that been there ?
I can't recall having seen it, but the UI is in a state of flux, ever changing.
Since V17.9

That could explain it, not loosing me memory then ;)