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Consumer Products => Avast SecureLine VPN => Topic started by: REDACTED on December 17, 2017, 10:34:41 AM

Title: [SOLVED] Refund for SecureLine VPN (Auto Renewal)
Post by: REDACTED on December 17, 2017, 10:34:41 AM

Hi Avast Team,

Hope you're well.

I tried the FREE trial of SecureLine VPN last November 17, 2017 with the order id 31143730262.

And just yesterday (December 16, 2017), I received an email from DigitalRiver that they automatically deduct ₱1,320.00 from me. However, I did not want to renew my SecureLine VPN since I do not have plan on using it anymore. I am not aware of the automatic renewal settings of avast.

And FYI, I also did not receive any license file from you guys in my email. :)

I already send you guys a ticket to ask for a refund. Here's the details:

Order ID: 43629116900
Ticket Number: 05761393

Hoping to get a response from you the soonest.

Thank you.

Regards,
Aevin

Title: Re: Refund for SecureLine VPN (Auto Renewal)
Post by: Raeken on December 17, 2017, 05:14:39 PM

Take a look here: https://support.avast.com/en-us/article/24/ (Orders and Renewals - FAQs)
You'll find all the informations needed at "What is the refund policy for Avast products?" and "How can I request a refund?"

When we activate a "free trial", we have to put our credit card informations. Then, we get a Avast License and the "Auto Renewal" option is always on.
To turn off this option and avoid being deducted, we have to access https://my.avast.com/en-us/#licenses and click on "Cancel Auto-renewal" option.

Good luck, dude!  ;)

Title: Re: Refund for SecureLine VPN (Auto Renewal)
Post by: REDACTED on December 18, 2017, 04:43:56 AM

Hi Raeken,

Yes, that's exactly what I did, however, I am not aware of this automatic subscription if the free trial ends. That's why I am asking for a refund since I do not really have a plan to buy it. :) I am still waiting for the avast team if they can refund it or not.

BTW, thanks for showing me on how to disable the auto renewal. :)

Title: Re: Refund for SecureLine VPN (Auto Renewal)
Post by: Raeken on December 18, 2017, 04:50:02 AM

Hello, aevin_joseph!

Have you sent a support ticket (asking for your refund) already?
Here: https://support.avast.com/en-us/contact/

Unfortunately, Avast can take a few days to handle your situation. Consider only business days.

But, here in Forum, there's Avast Team users and they help you as soon as they can.

Good luck, again!  8) ;)

Title: Re: Refund for SecureLine VPN (Auto Renewal)
Post by: REDACTED on December 18, 2017, 05:38:58 AM

Quote from: Raeken on December 18, 2017, 04:50:02 AM

Hello, aevin_joseph!

Have you sent a support ticket (asking for your refund) already?
Here: https://support.avast.com/en-us/contact/

Unfortunately, Avast can take a few days to handle your situation. Consider only business days.

But, here in Forum, there's Avast Team users and they help you as soon as they can.

Good luck, again!  8) ;)

Hi again Raeken,

Yes I already did and posted the ticket number on my first post.

I also notice, that the Avast Team are more active here in forum. :)

Again, thanks :)

Title: Re: Refund for SecureLine VPN (Auto Renewal)
Post by: Raeken on December 18, 2017, 06:37:27 PM

aevin_joseph, it's true! You've posted your ticket number, indeed. Sorry for that. ;D
So, you only have to wait.

Good luck, once more.  8)

Title: Re: Refund for SecureLine VPN (Auto Renewal)
Post by: REDACTED on December 18, 2017, 11:04:32 PM

Good news guys! Digital River Ireland just sent me a refund :) Hooray to Avast and thank you so much :)