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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 17, 2017, 12:01:24 PM

Title: Avast Anti Spam Not Moving Spam To Junk Folder
Post by: REDACTED on December 17, 2017, 12:01:24 PM

Hi All,

I'm currently a few weeks into a trial with premier (so presumably the latest version) and enabled the anti spam add on in outlook 2016 (windows 10). I've ensured the settings inside premier are asking the program to move spam into outlook's junk folder but that isn't happening. It is correctly identifying which messages are spam by marking them as spam but not moving them, meaning my inbox is still cluttered. Furthermore, I know which messages are spam without opening them so just marking them as spam is no help at all.

Does anyone know how to solve this issue? The anti spam was one of the most important things to me me when looking at an internet security suite so I really hope to resolve this issue, it's the only thing letting avast down so far.

Thanks in advance.

p.s. I've attached a screen shot of how it's marking spam but not moving them.

Title: Re: Avast Anti Spam Not Moving Spam To Junk Folder
Post by: bob3160 on December 17, 2017, 03:39:14 PM

https://help.avast.com/en/av_free/17/settings_spam_basic.html