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Avast Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: brazils on December 21, 2017, 06:38:15 PM

Title: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: brazils on December 21, 2017, 06:38:15 PM
Since the latest program update of Avast Free, I cannot use the Mail Add-in as Outlook 2016 disables it as it stops Outlook working. As of this moment I have no email protection.  :(
Window 7 64 bit Pro
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: albatross365 on December 21, 2017, 07:39:38 PM
Same here.

Outlook 2016 on Windows 10
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: bob3160 on December 21, 2017, 08:35:10 PM
Reported on the Avast developers channel.
Remember that for Avast it's already past 8:00 PM
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: rna on December 21, 2017, 09:01:16 PM
Same problem here.

Windows 7 Pro - Outlook 2016
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: adam.pavlat on December 21, 2017, 09:40:03 PM
Good day,

can someone provide me the concrete file, please?

Thank you!
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: Pondus on December 21, 2017, 09:47:17 PM
Since the latest program update of Avast Free, I cannot use the Mail Add-in as Outlook 2016 disables it as it stops Outlook working. As of this moment I have no email protection.  :(
Window 7 64 bit Pro
Yes you do ... all mail providers have spam / virus filter on there mail servers

Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: GBS on December 21, 2017, 11:38:41 PM
Same Problem on Win 10 (64) w\ Outlook 2016
Wife has same issue on Win 7 w\ Outlook 2010
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: bob3160 on December 21, 2017, 11:50:34 PM
Good day,

can someone provide me the concrete file, please?

Thank you!
More specific and easy to comprehend instructions would probably be helpful. Thanks
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: brazils on December 22, 2017, 01:16:55 AM
Since the latest program update of Avast Free, I cannot use the Mail Add-in as Outlook 2016 disables it as it stops Outlook working. As of this moment I have no email protection.  :(
Window 7 64 bit Pro
Yes you do ... all mail providers have spam / virus filter on there mail servers
Fair enough, but I still like to have my Avast protection.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: kolar on December 22, 2017, 10:50:56 AM
Hi all,

this should appear only with debug logging turned on. As a temporary workaround you can turn it off. After I fix this problem, you can turn it on again.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: DrCarsonBeckett on December 22, 2017, 11:03:16 AM
Hi,

I got the same problem.
Just checked, that logging function is already off.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: mlsto on December 22, 2017, 11:18:00 AM
Also crashing outlook with premier since this new update
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: adge.cutler on December 22, 2017, 11:20:24 AM
Not only does Avast version 17.9.2322 not work with outlook as it causes Outlook 2016 to crash, it also does not show any Avast add-in spam icons. However, when carrying out system restore to go back before Avast version 17.9.2322 it all works perfectly with outlook 2016, that is until Avast wants to install Avast version 17.9.2322. Not the best of Christmas presents as I suspect like many other users this time of year as it is possibly the busiest time for emails. Please sort quickly as it appears to me like others on this forum the new software wasn't checked thoroughly enough prior to release..
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: brazils on December 22, 2017, 11:20:56 AM
Hi all,

this should appear only with debug logging turned on. As a temporary workaround you can turn it off. After I fix this problem, you can turn it on again.

Thank you for your quick response.

I have checked in Options, Advanced, Other and Troubleshooting Logging is not selected.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: mlsto on December 22, 2017, 11:28:30 AM
Hi all,

this should appear only with debug logging turned on. As a temporary workaround you can turn it off. After I fix this problem, you can turn it on again.

Thank you for your quick response.

I have checked in Options, Advanced, Other and Troubleshooting Logging is not selected.

Do not have that enabled and still crashes outlook, you need another workaround
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: Steve430 on December 22, 2017, 11:53:47 AM
Has anybody heard from Avast regarding a fix for this?
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: kolar on December 22, 2017, 01:38:53 PM
Hi all,

this should appear only with debug logging turned on. As a temporary workaround you can turn it off. After I fix this problem, you can turn it on again.

Thank you for your quick response.

I have checked in Options, Advanced, Other and Troubleshooting Logging is not selected.

Do not have that enabled and still crashes outlook, you need another workaround

I see now, it is affected always. I will fix it asap.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: info1776 on December 22, 2017, 03:16:08 PM
For the records, I have the same issue.

Windows 10 64bit - Office 365 - Outlook 2016 64 bit
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: b.rademakers1 on December 22, 2017, 03:21:08 PM
same problem in windows 10
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: bob3160 on December 22, 2017, 03:27:02 PM
This was reported to Avast right after the first report of a problem and is currently being worked on to resolve the problem.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: Lao Pan on December 22, 2017, 06:48:24 PM
Avast requested a restart to finish update, then this started to happen with Windows 10 and Outlook 2016 (Office 365) immediately crashing if Mailshield enabled.

After a lot of messing about I uninstalled Mailshield in settings / components and rebooted. Reinstalled Mailshield in the same place and rebooted Then opened Outlook and re-enabled the Avast Com plugin (clicked it twice cause nothing seemed to happen) Then rebooted.

On opening Outlook again I was surprised to see it was working correctly and with no disabled plugins.

Looks as though this could be something not updating correctly on the first attempt in Mailshield.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: bob3160 on December 22, 2017, 09:12:34 PM
As already stated, this is a known bug and is already being addressed by Avast.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: Glyn2 on December 23, 2017, 02:07:13 AM
Thats as maybe  but since its left us without email protection, when theres so many email borne attacks, then it would be wise to offer an option to roll back to the prevosu version that actually worked, until the new version works.

Does anyone have a link to download a previosu version that worked correctly?
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: hedgie on December 23, 2017, 04:10:03 PM
Lao Pan's solution in reply#20 is the obvious fix until Avast sort themselves out. It's quick, it's easy, and it works.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: GBS on December 23, 2017, 07:41:32 PM
Lao Pan's solution in reply#20 is the obvious fix until Avast sort themselves out. It's quick, it's easy, and it works.
Didn't work for me - Outlook 2016 immediately crashed after uninstall/reinstall of Mail shield with reboots after each...
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: TonvG on December 24, 2017, 04:27:25 PM
Didn't work for me either (W10 - Off365)
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: hedgie on December 24, 2017, 09:39:06 PM
Strange. I've done it successfully on my desktop and laptop. Both on W10, and Office 2013.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: JASAmigan on December 25, 2017, 07:28:32 PM
I have Windows 10 and Avast Internet Security (paid version). This bug showed up when I rebooted and Avast informed me of its latest update. Outlook Anti-spam icons have disappeared and Outlook says the Add-In component is disabled due to unknown compatibility. Furthermore, even though some spam emails are labeled as such, they do not move to the Junk folder.

Please fix ASAP.

Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: Service27 on December 25, 2017, 08:39:34 PM
We are using paid versions of Avast and Not just Outlook 2016 issues, also Outlook 2013 and 2010 as well have same issue. 4 computers running various versions of outlook (2010 and 2013) all have same issue with the outlook Add-in using Avast internet security paid version.... Just to be clear, not just on outlook 2016.. ALL versions this happens to.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: gladtobegrey on December 25, 2017, 08:41:09 PM
I appear to have the opposite problem.  With Logging enabled, the Avast add-in crashes Outlook 2016.

But enabling logging appears to allow the add-in to run without crashing Outlook (so far, at least).

Go figure?
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: Bluejonny on December 26, 2017, 11:37:19 AM
Very poor as it looks like the software was not adequately tested with the world's most used email client. Same problem here Outlook 2016 and Windows 7 SP2.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: rocksteady on December 26, 2017, 01:36:29 PM
Lao Pan's solution in reply#20 is the obvious fix until Avast sort themselves out. It's quick, it's easy, and it works.

Unfortunately Lao Pan's workround did'nt work for me on Outlook 2010.
Ed
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: cawork on December 26, 2017, 02:28:16 PM
Here, same problem.
Windows 10 64 bits, outlook 2010.
Solution in # 20 don't work too.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: Jim282 on December 26, 2017, 04:54:31 PM
All -

A modified approach to #20 worked for me. 

Win10 Pro, Outlook 2016 (O365) with iCloud add-ins. 

In Avast Setting:  Components > Customize (on Mail Shield > Uncheck Scan newsgroups messages (NNTP)

Reboot.  This stopped my crashing issue.  I hope it helps some of you guys. 

Jim
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: avast_User_461 on December 27, 2017, 02:27:22 AM
A modified approach to #20 worked for me. 

... but not worked for me and many others users!
Where are Avast developers?
When they fix this f*****g problem?
C'mon guys - do something!
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: lmphillips1956 on December 27, 2017, 05:56:11 AM
My fix worked but is temporary  and does not require the multiple reboots suggested in #20 reply.

Build `17.9.2322 has an obvious flaw working with the spam protection add-in.

I simply reverted back to build 17.8.2318 and changed updates to manual.  I updated the virus defs and left the engine update alone.

All worked again with no problems or errors.

This is temporary until we hear from the developers about a fix  and update because it's obviously and flawed program update.

   
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: avast_User_461 on December 27, 2017, 02:09:37 PM
I simply reverted back to build 17.8.2318 and changed updates to manual.

... ok, but where can i back to old version?

AVAST DEVELOPERS - HOW LONG WE HAVE TO WAIT FOR SOMEBODY FIX THIS BUG?

I paid for Avast Internet Security and i can't use it now - that is ridiculous! :(
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: changpy on December 28, 2017, 07:39:44 AM
Since the latest program update of Avast Free, I cannot use the Mail Add-in as Outlook 2016 disables it as it stops Outlook working. As of this moment I have no email protection.  :(
Window 7 64 bit Pro
Having just paid for a multi-year upgrade on a full security suite from Avast, I was quite disappointed when the Avast Add-In crashed.  It had been working quite well with dedicated buttons on the menu ribbon for BlackList and WhiteList.  Very accessible and functional.  Suddenly ....poof.  And Microsoft Outlook informs you that the Avast Add-In is causing Outllook to crash and it must therefore be disabled.
It seems like quite a few people have this problem.  Does anyone from Avast read and respond to these queries?  Those who are paying extra for the protection expect it to work, at least better than the free version.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: jsaeger on December 28, 2017, 11:30:21 AM
Windows 10 64bit - Office 365 - Outlook 2016

Where is an update for this error? I paid money for this software and it can not protect me as promised.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: hectic-mmv on December 28, 2017, 11:55:11 AM
Temporary fix available
- https://forum.avast.com/index.php?topic=212301.0

Permanent fix coming soon.
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: pat.fleck on February 02, 2018, 12:17:49 PM
It's doing it AGAIN!!!!! I can't fecking believe this...
Title: Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
Post by: nick288 on October 22, 2018, 01:33:35 PM
Getting this problem on a new install of Avast. Add-in disabled because slow to load. Outlook 2013 and 2016 crashed whilst Avast was installed.