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Consumer Products => Avast Passwords => Avast Passwords for Windows => Topic started by: REDACTED on December 23, 2017, 03:24:48 PM

Title: Cannot view or edit passwords
Post by: REDACTED on December 23, 2017, 03:24:48 PM

Since yesterday, I am not able to view or edit my passwords. I am using Avast Free on a Windows laptop. The program and definitions are up to date (version 17.9.2322 build 17.9.3761.0). I've tried rebooting and changing browsers (from Chrome to IE). The "Loading" message box appears (with the spinning circle) when I click on any password "account". The problem seems to have started after adding a new password yesterday. I can login to the account using the new password and it auto-fills like always, but I cannot view or edit this or any other password in the Avast program.

Title: Re: Cannot view or edit passwords
Post by: Asyn on December 23, 2017, 03:26:29 PM

Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

Title: Re: Cannot view or edit passwords
Post by: REDACTED on December 23, 2017, 04:09:45 PM

That worked. Thank you very much.

Title: Re: Cannot view or edit passwords
Post by: Asyn on December 23, 2017, 04:10:14 PM

You're welcome.