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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: edlight1 on December 24, 2017, 11:07:15 AM

Title: Behavior Shield set to "Ask" does not ask, won't exclude files
Post by: edlight1 on December 24, 2017, 11:07:15 AM
The behavior shield snatches a .bat file in Win 7 which starts a program on a delay at boot, and quaratines it.
I have it set on "Ask" but it never does. It just tells me it moved it to the Virus Chest, and I can get it back, but it will not remember that it's ok and does it all over the next boot.

I really need "Ask" to work, with an option to whitelist the file.

When making an exclusion, I had to put the file in its own folder because Avast won't exclude files, just folders.

I've attached the .bat file FYI.
Title: Re: Behavior Shield set to "Ask" does not ask, won't exclude files
Post by: edlight1 on December 24, 2017, 11:11:32 AM
this is the new version 17.9.2322 build 17.9.3761.1
old version was ok
Title: Re: Behavior Shield set to "Ask" does not ask, won't exclude files
Post by: Asyn on December 24, 2017, 11:12:30 AM
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
Title: Re: Behavior Shield set to "Ask" does not ask, won't exclude files
Post by: edlight1 on December 24, 2017, 11:19:14 AM
Thanks, Asyn.
I uploaded the file to them a couple of days ago, I think it was.
Title: Re: Behavior Shield set to "Ask" does not ask, won't exclude files
Post by: edlight1 on December 24, 2017, 11:20:25 AM
Perhaps I should add that it's Avast Free.
Title: Re: Behavior Shield set to "Ask" does not ask, won't exclude files
Post by: Asyn on December 24, 2017, 11:24:21 AM
Thanks, Asyn.
I uploaded the file to them a couple of days ago, I think it was.
You're welcome. (Be patient, it's Christmas. ;))