Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on December 26, 2017, 04:55:21 PM

Title: Can't Cancel Subscription Keep Getting Error
Post by: REDACTED on December 26, 2017, 04:55:21 PM

We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.

Error Number:  SYS_000001

Get this every time I try and cancel my free subscription. Not good! Tried to do a ticket as well and that isn't working correctly either!

Title: Re: Can't Cancel Subscription Keep Getting Error
Post by: REDACTED on January 29, 2018, 03:00:05 PM

I have the same issue, I clicked "cancel auto-renewal" and it said I should try again later. I did try again later and the "cancel auto subscription" link completely disappeared...

Title: Re: Can't Cancel Subscription Keep Getting Error
Post by: REDACTED on January 29, 2018, 10:37:54 PM

I have the same problem. Have you been able to have it resolved?

Title: Re: Can't Cancel Subscription Keep Getting Error
Post by: Stellarman on January 30, 2018, 10:22:47 AM

Hello,

please contact our support so they can cancel your subscription.

https://support.avast.com/en-ww (https://support.avast.com/en-ww)

Thank you.

Title: Re: Can't Cancel Subscription Keep Getting Error
Post by: REDACTED on January 30, 2018, 09:03:42 PM

We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.

Error Number:  SYS_000001

Title: Re: Can't Cancel Subscription Keep Getting Error
Post by: Stellarman on February 01, 2018, 09:36:01 AM

Hi,

this is a known issue, we are working on it and we apologize for the inconvenience.

If we got it right, you tried to cancel the subscription in My Avast account on the webpage https://my.avast.com (https://my.avast.com).
If that's the case then despite the error message, your subscription should be cancelled. You can check that by refreshing the page after you cancel it and you shouldn't see the the cancel auto-renewal option anymore.

Please let me know if that works for you.
If not feel free to send me a PM including your email you entered during the purchase process and I will check whether the subscription has been cancelled. If not I will cancel it for you of course.

Thank you.

Title: Re: Can't Cancel Subscription Keep Getting Error
Post by: REDACTED on February 03, 2018, 11:10:17 AM

I AM TRYING TO UNSUBSCRIBE THE AVAST CLEANUP PRO AUTOMATIC RENEVAL BUT IT IS A NIGHTMERE..... IMPOSSIBLE TO DO?!.

PLEASE HELP ME.... I AM BEGINNING WITH THINKING THERE IS A PRECISE WILLING TO AVOID THIS OPPORTUNITY....AND THAT IS TOO BAD

Title: Re: Can't Cancel Subscription Keep Getting Error
Post by: Stellarman on February 05, 2018, 09:16:41 AM

Quote from: qtqtqt on February 03, 2018, 11:10:17 AM

I AM TRYING TO UNSUBSCRIBE THE AVAST CLEANUP PRO AUTOMATIC RENEVAL BUT IT IS A NIGHTMERE..... IMPOSSIBLE TO DO?!.

PLEASE HELP ME.... I AM BEGINNING WITH THINKING THERE IS A PRECISE WILLING TO AVOID THIS OPPORTUNITY....AND THAT IS TOO BAD

Hi,

if you have trouble with cancelling your subscription on your own, feel free to send me a PM with the email you entered during the purchase process and I will cancel it for you in our systems.

Regards.

Title: Re: Can't Cancel Subscription Keep Getting Error
Post by: REDACTED on February 05, 2018, 02:58:19 PM

I AM TRYING TO UNSUBSCRIBE THE AVAST CLEANUP PRO AUTOMATIC RENEVAL BUT IT IS A NIGHTMERE..... IMPOSSIBLE TO DO?!.

PLEASE HELP ME.... I AM BEGINNING WITH THINKING THERE IS A PRECISE WILLING TO AVOID THIS OPPORTUNITY....AND THAT IS TOO BAD

---------------------------------

how can I get your e mail to send my reference parameters?
are them the order number and the password received by e mail from avast?

thanks
SP

Title: Re: Can't Cancel Subscription Keep Getting Error
Post by: Asyn on February 05, 2018, 03:01:31 PM

Quote from: qtqtqt on February 05, 2018, 02:58:19 PM

how can I get your e mail to send my reference parameters?

No Email needed to send a PM.
-> https://forum.avast.com/index.php?action=pm;sa=send;u=1245076