Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 29, 2017, 04:42:08 AM

Title: Unable to sign in via Avast Free Antivirus UI
Post by: REDACTED on December 29, 2017, 04:42:08 AM

Hello

I've just installed Avast on a freshly reset Windows 10 PC and when I attempt to login to my Avast account through the UI, it reports either "You are already logged in", or "We are sorry, but we could not connect your device to your account."

Title: Re: Unable to sign in via Avast Free Antivirus UI
Post by: DavidR on December 29, 2017, 09:50:25 AM

Are you able to login if you do so from your browser ?

I always use my browser, mainly because I don't like the layout (small) when doing so from the UI.

Title: Re: Unable to sign in via Avast Free Antivirus UI
Post by: REDACTED on December 30, 2017, 02:04:32 AM

Yes, my browser logs in.

Title: Re: Unable to sign in via Avast Free Antivirus UI
Post by: REDACTED on December 30, 2017, 04:23:34 AM

Thank you for responding. I've resolved the issue myself. There appears to be an issue with my local DNS provider - I resolved the problem by using Google's DNS servers system-wide.

Title: Re: Unable to sign in via Avast Free Antivirus UI
Post by: DavidR on December 30, 2017, 09:53:32 AM

You're welcome, thanks for reporting what resolved it for you.