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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 29, 2017, 10:11:28 PM

Title: Games minimising themselves every 30 minutes. (Fixed on 4th January)
Post by: REDACTED on December 29, 2017, 10:11:28 PM
Hi there,

I am experiencing a very annoying issue that I have narrowed down to being extremely likely to be Avast. This has taken me days to test as I have had to try many different things to work out what was going on. I recently started experiencing this around the time the new update came out I haven't had any issues previously with Avast.

Basically, the issue is that after 30 minutes of being in a game, the game minimises itself. The game remains open but hasn't crashed and opens normally again. (tested on multiple games, all the same result.)

I couldn't work out why this was happening so I decided to Reset my computer (keeping personal files) and work from the ground up, installing programs and logging down when I did it to try and narrow the issue. I thought it was the latest Windows update, but removing it didn't resolve so this wasn't the cause. So with a fresh PC in front of my I tried to following. This is from a clean slate and the first entry is where I started my testing.

In Windows before resetting I had tried adding exclusions for the game and also tried turning off the shields, both were separate tests and were not done at the same time, none worked.

Here is a copy of the log I kept after resetting my PC and because to attempt install stuff one by one:

25th December - installed KB4054517 again, no difference with it uninstalled (most recent update to when I started having this issue)- Rebooted and tested a game for 30 minutes (waited 40 minutes in total to verify it wouldn't happen) and the minimise didn't occur.

26th December - 14:18 - Plugged in Xbox Wireless Adapter - tested a game twice for 30 minutes (waited 40 minutes in total to verify it wouldn't happen) and the minimise didn't occur.

26th December - 15:40 - Installed Avast (Only installed File, Web and Email Shield, no other components. However turning off shields before I reset my machine, didn't help with this issue either. In the previous install before resetting, turning off shields solve the issue.

26th December - Test game... 30 minutes in, minimized to desktop.

26th December - 16:36 - Uninstall Avast and reboot.

26th December - 3 tests which lasted 40 minutes and with each the minimise didn't occur


I have since turned on my laptop and updated Avast to the same version I am having issues with, to make sure it wasn't just my machine. I tested the game multiple times with Avast installed, every single time the minimise occurred around the 30 minute mark. As mentioned above, I have tried both silent mode and disabling shields to attempt to work out if it was shields scanning or a notification taking focus. I decided to uninstall Avast, reboot and test the game again. 50 minutes later, I come back and my game is still in the foreground and not on the desktop. This is where I concluded Avast has to be the culprit in some form. The only times that I have not experienced this, is when Avast is installed.

In short, my testing for my laptop went as follows (only File, web and mail shields were on):

>update Avast to 17.9.2322
>Run game
>30 minutes later, minimise to desktop
>turned on Silent Mode
>30 minute later, minimise to desktop
>remove Avast
>run game
>50 minutes later, no minimising occured


Is anyone else experiencing this or is this known already? I was going to put a Support Ticket in but I couldn't find it and my only option was to set up a forum post. I would've reported this sooner but the testing has taken me a few days to do due to the Christmas period. Not virus related as I have scanned with both Avast and Malwarebytes.

I am happy to answer anymore questions regarding this matter.

ADDITIONAL INFO:
- Both machines run Windows 10 64-bit Creators Fall Update
- Games tested Rocket League and Assassin's Creed Origins
- Happens in Windowed and Fullscreen mode
- Avast Version tested: 17.9.2322 (latest at the time of posting)
- Each test had a reboot in-between
- No error logs in event viewer
- No Tasks scheduled to run every 30 minutes and no Task run during this time

Thanks,
Lewis
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: TheOwner on December 30, 2017, 12:34:01 AM
Caused by latest version of Avast 17.9.2322. Second AvastUI.exe is silently executed and popuped to front after some minutes from PC start which causes minimalize all fullscreen programs and all active windows is no loger active. I already reported this on forum. So we only need wait for fix or rollback to previous version.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on December 30, 2017, 12:52:29 AM
Caused by latest version of Avast 17.9.2322. Second AvastUI.exe is silently executed and popuped to front after some minutes from PC start which causes minimalize all fullscreen programs and all active windows is no loger active. I already reported this on forum. So we only need wait for fix or rollback to previous version.

Hi, The Owner.

My problem doesn't exactly match yours, which is weird. I experience this pretty much at the 30 minute mark of every fullscreen game and windowed game. I don't get this when casually browsing or leaving my PC. This doesn't seem to randomly happen and is pretty consistent. It may be related though, I won't rule that out. Maybe the bug effects you more than others?

I also don't see the second UI pop up. I literally just see the desktop. No errors or anything.

I am hoping an Avast team member will weigh in on this.

Regards,
Lewis
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on December 30, 2017, 12:56:35 AM
This was a problem I was having with my last build that I attributed to an old system (AMD FX 8350) about a year ago, until I decommissioned it this fall.  As it turns out, after installing Avast today - this popped up again (and several other issues that I figured were system-related - re: start menu won't open, etc).  I should've done more troubleshooting with Avast previously, but I was itching to upgrade to Ryzen.  OP, I'm interested - do you have an Intel or AMD system?
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: TheOwner on December 30, 2017, 01:11:12 AM
Second AvastUI.exe is invisible, is just new proces automaticaly executed after some time from PC start, which causes minimalize all games, although this happens only once from PC start.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on December 30, 2017, 02:24:46 AM
This was a problem I was having with my last build that I attributed to an old system (AMD FX 8350) about a year ago, until I decommissioned it this fall.  As it turns out, after installing Avast today - this popped up again (and several other issues that I figured were system-related - re: start menu won't open, etc).  I should've done more troubleshooting with Avast previously, but I was itching to upgrade to Ryzen.  OP, I'm interested - do you have an Intel or AMD system?

My gaming pc is an intel system and my laptop is just an AMD A6 APU I think. Runs rocket league on lowest so was good to test on. I actually think you should put up a post for  the start menu not opening. I noticed this but didn’t know it was Avast. I thought it was because I was doing Windows updates. The start menu issue  was on the A6 APU machine also couldn’t couldn’t access settings when the start menu worked.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on December 30, 2017, 02:26:04 AM
Second AvastUI.exe is invisible, is just new proces automaticaly executed after some time from PC start, which causes minimalize all games, although this happens only once from PC start.

That makes logical sense. If it was opening every 30 minutes that’d make sense. How do you know this may I ask? Did you test it?
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on December 30, 2017, 07:18:03 PM
According to another persons post that was posted after I posted this, it seems to be the aswOfferTool and second AvastUI that interrupt full screen and windowed apps. Is there any way to officially report this?
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: dangeorgescu88 on December 30, 2017, 07:51:03 PM
Yes, it's true. Using Mike William's Process Logger Service, I noticed that the two processes are mentioned at the exact time the active program or game is minimized. It only seems to happen when running games on full screen. Programs like MS Office are not minimized.

Code: [Select]
12/30/2017 11:29:28
Process: [8648] C:\Program Files\AVAST Software\Avast\setup\aswOfferTool.exe
Username/Domain: [windows user folder]/DESKTOP-R9DF2R2
CommandLine: "C:\Program Files\AVAST Software\Avast\setup\aswOfferTool.exe" -checkChrome
MD5 Hash: F54FABEB4834EAA33E53E7EECD02383E
Bitness: 32-bit
Publisher: AVAST Software
Description: Avast Offer Installation Tool
Version: 17.9.3761.0
Integrity Level: High
Signer: AVAST Software s.r.o.
System Process: False
Protected Process: False
Metro Process: False
Parent: [2620] C:\Program Files\AVAST Software\Avast\AvastSvc.exe


[Process Creation]

12/30/2017 11:29:28
Process: [8912] C:\Program Files\AVAST Software\Avast\AvastUI.exe
Username/Domain: [windows user folder]/DESKTOP-R9DF2R2
CommandLine: "C:\Program Files\AVAST Software\Avast\AvastUI.exe" --type=renderer --disable-gpu-compositing --disable-pinch --no-sandbox --primordial-pipe-token=F5C53A62102BABC965FB8E684ABAF040 --lang=en-US --lang=en-US --log-file="C:\Users\[windows user folder]\AppData\Roaming\AVAST Software\Avast\log\cef_log.txt" --log-severity=error --user-agent="Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.3.2987.1601 Safari/537.36 Avastium (17.9.2322)" --proxy-auto-detect --disable-webaudio --mute-audio --force-wave-audio --disable-gpu --disable-software-rasterizer --no-sandbox --disable-webgl --blacklist-accelerated-compositing --disable-accelerated-2d-canvas --disable-accelerated-compositing --disable-accelerated-layers --disable-accelerated-video-decode --blacklist-webgl --disable-bundled-ppapi-flash --disable-flash-3d --enable-aggressive-domstorage-flushing --enable-media-stream --allow-file-access-from-files=1 --pack_loading_disabled=1 --device-scale-factor=1 --num-raster-threads=2 --enable-main-frame-before-activation --content-image-texture-target=0,0,3553;0,1,3553;0,2,3553;0,3,3553;0,4,3553;0,5,3553;0,6,3553;0,7,3553;0,8,3553;0,9,3553;0,10,3553;0,11,3553;0,12,3553;0,13,3553;0,14,3553;0,15,3553;1,0,3553;1,1,3553;1,2,3553;1,3,3553;1,4,3553;1,5,3553;1,6,3553;1,7,3553;1,8,3553;1,9,3553;1,10,3553;1,11,3553;1,12,3553;1,13,3553;1,14,3553;1,15,3553;2,0,3553;2,1,3553;2,2,3553;2,3,3553;2,4,3553;2,5,3553;2,6,3553;2,7,3553;2,8,3553;2,9,3553;2,10,3553;2,11,3553;2,12,3553;2,13,3553;2,14,3553;2,15,3553;3,0,3553;3,1,3553;3,2,3553;3,3,3553;3,4,3553;3,5,3553;3,6,3553;3,7,3553;3,8,3553;3,9,3553;3,10,3553;3,11,3553;3,12,3553;3,13,3553;3,14,3553;3,15,3553 --disable-webrtc-hw-vp8-encoding --disable-gpu-compositing --service-request-channel-token=F5C53A62102BABC965FB8E684ABAF040 --renderer-client-id=3 --mojo-platform-channel-handle=3268 /prefetch:1
MD5 Hash: 7891EA436E353768BAA279317A597CA1
Bitness: 32-bit
Publisher: AVAST Software
Description: Avast Antivirus
Version: 17.9.3761.0
Integrity Level: Medium
Signer: AVAST Software s.r.o.
System Process: False
Protected Process: False
Metro Process: False
Parent: [624] C:\Program Files\AVAST Software\Avast\AvastUI.exe
Parent CommandLine: AvastUI.exe /nogui

I have an Intel i5 4440 CPU, GeForce GTX 760, Windows 10 Home with Fall Creator's Update and using Avast Free Antivirus.

Latest edit: It happened again, just a few seconds ago, while browsing on Chrome, and the tabs became greyed out, just like it would happen when alt+tabbing to another window. I'm guessing this might be one of their periodical ads, and it gets stuck in a loop because it doesn't show anything. That's probably why this Avast Offer Installation Tool is called every time it happens.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on December 30, 2017, 09:03:58 PM
It’s windowed games too. I’ve tried this already. Affects windows and full screen.

I also tried silent mode but not sure if that stops offers from popping up. If you haven’t read through my post.

Thanks for posting it in my thread also to back me up... I’ve read and replied to your post actually thanking you for posting this to the forum. I felt it was just me. It’s a relief really
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: avragorn on December 31, 2017, 12:20:58 AM
I already posted in a similar other thread ... so I am having the same problem since last tuesday december 26th. I hope it will get fixed very soon :)
Thank you very much :)
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: demetry842 on December 31, 2017, 02:11:12 AM
Yep... i have a same problem. Well i'm not sure about all detail, but i see a same symptoms.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: RejZoR on December 31, 2017, 08:47:30 AM
I think it's plausible actually. I remember avast! team was mentioning pre-loading of interface in the background so it opens up faster when user needs it. Looks like this preloading might be causing this.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on December 31, 2017, 11:33:11 AM
I think it's plausible actually. I remember avast! team was mentioning pre-loading of interface in the background so it opens up faster when user needs it. Looks like this preloading might be causing this.

Hmmm it’s possible but only if the pre-loading happens after 30 minutes or so. Pre-loading would imply this is done early in and not 30 minutes in. If you could clarify, that’d be great. If you don’t know much about it then that’s okay.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: dangeorgescu88 on December 31, 2017, 04:26:52 PM
Another user, Tentaurus, says he is popupped on every start to upgrade to the premium version. Might be related to this issue, being a glitch in their ad service.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on January 02, 2018, 01:25:15 AM
Another user, Tentaurus, says he is popupped on every start to upgrade to the premium version. Might be related to this issue, being a glitch in their ad service.

It’s hard to tell what exactly it is. But those process that were created are likely to be related.
When I get onto my PC I’ll add your code to my post. So it is all in one place. I’ll credit it too, as it’s very useful. Well done again for this info!
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on January 02, 2018, 06:25:09 AM
I was wondering why my games started minimizing all of the sudden.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: avragorn on January 02, 2018, 10:26:46 AM
Yes, it is very surprising and very annoying. I hope that the AVAST team checked this topic and will fix the problem very soon because it is really annoying. Yesterday I was watching a movie on Netflix for the first time since the problem started, it was full screen and once it got "minimized", well it was almost still full screen since it takes all the screen but the taskbar was here, so I had to click on the full screen icon of Netflix to go back to full screen.
When playing games it is much more annoying, especially when playing multiplayer games like "Counter Strike" where there are many haters who want to kick people out for unfair reasons, a few ones wanted to kick me out after the game minimized because I got killed because of that :(
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: Alikhan on January 02, 2018, 12:59:46 PM
I've escalated this to the Avast team.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: avragorn on January 02, 2018, 01:10:56 PM
I've escalated this to the Avast team.

Thank you very much :)
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: Alikhan on January 02, 2018, 01:47:47 PM
A bug report has been created for this issue by the Avast team: AV-16024 is the reference.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on January 02, 2018, 02:59:30 PM
A bug report has been created for this issue by the Avast team: AV-16024 is the reference.

Thank you so much. Is this something we could have done ourselves or no?

Many thanks.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: Alikhan on January 02, 2018, 04:17:56 PM
Normal forum members wouldn't be able to escalate to the Avast team. Any evangelist is able to do it.

The Avast team require logs.

Could the affected members attach the following file:

C:\ProgramData\AVAST Software\Avast\log\HtmlRemoteContent.log
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on January 02, 2018, 06:10:08 PM
done. hope it helps.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: avragorn on January 02, 2018, 06:16:08 PM
The Avast team require logs.

Could the affected members attach the following file:

C:\ProgramData\AVAST Software\Avast\log\HtmlRemoteContent.log

Here is it :) I hope it helps too :)
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on January 02, 2018, 07:04:34 PM
Normal forum members wouldn't be able to escalate to the Avast team. Any evangelist is able to do it.

The Avast team require logs.

Could the affected members attach the following file:

C:\ProgramData\AVAST Software\Avast\log\HtmlRemoteContent.log

I actually don’t have Avast installed at the moment. I currently am using another so I could play games properly. Hopefully the other users will be enough. I have a laptop I have just reset with a clean install and may be able to try on there at some point, but would I need to actually have he issue occur before I could upload the log or is it purely from installation? Please let me know if you can and I might install using an offline installer on my laptop and quickly grab a log. Thanks.

I’ll see if the others logs are enough for now as I am trying to relax from the troubleshooting. I’ve spent around 15+ hours on testing and isolating the issue and trying potential remedies and I personally need a break from it.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: dangeorgescu88 on January 03, 2018, 10:21:59 AM
Here is mine.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: MartinZ on January 03, 2018, 11:33:04 AM
Thank you guys for the logs. Does it happen only once after restart? We will try to fix this issue asap and release uupdate on it.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: avragorn on January 03, 2018, 12:24:58 PM
Thank you guys for the logs. Does it happen only once after restart? We will try to fix this issue asap and release uupdate on it.

Thanks to you for working on it :)

Yes, it happens only once after starting the pc. The problem started after the latest update of the program so there is something in the latest update of the program that causes that.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on January 03, 2018, 04:12:59 PM
Thank you guys for the logs. Does it happen only once after restart? We will try to fix this issue asap and release uupdate on it.

Hi Martin,

Thanks for replying. I think it is once a restart.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: MartinZ on January 03, 2018, 05:16:23 PM
So the cause of this bug is discovered. We just released a hotfix for this issue, it should be distributed to all clients in next 24 hours. The bug appeared only on version 17.9
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: avragorn on January 03, 2018, 05:45:34 PM
Thank you very much Martin :)
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on January 03, 2018, 05:58:52 PM
So the cause of this bug is discovered. We just released a hotfix for this issue, it should be distributed to all clients in next 24 hours. The bug appeared only on version 17.9

Amazing news! Well done to everyone who helped troubleshoot
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: MartinZ on January 04, 2018, 09:30:20 AM
We thank you for letting us know and for the logs ;-)
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on January 04, 2018, 03:44:09 PM
We thank you for letting us know and for the logs ;-)

If you can, can you tell us what happened? Curious to know what was causing it.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: avragorn on January 04, 2018, 09:57:26 PM
The problem is fixed now, thank you very much :)
But an older problem occurs now, not really a problem, but I posted about it last february here : https://forum.avast.com/index.php?topic=197056.0 (https://forum.avast.com/index.php?topic=197056.0)
So now, when I stop playing games, and I come back to the windows desktop, there is a warning saying that Windows Update is deactivated and inviting me to check it in the action center, so I open the action center, and the warning goes away, because I think that Windows Update wasn't really deactivated.
So I already posted about this problem last february in the topic I linked at the beginning of this post. The problem got fixed after a few weeks, in march if I remember well. And since the hotfix of the problem of games minimising to the Windows desktop, the "problem" appears again, after 9 months.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: Michal256 on January 04, 2018, 10:10:15 PM
Isn't it the Avast Game Mode stopping the Windows Update service while you play a game? After leaving the game, it should automatically restart the service.

If this is an issue, you may turn off "Pause Windows Updates", in avast game mode options.
Title: Re: Games minimising themselves every 30 minutes. (Provided details on my testing)
Post by: REDACTED on January 04, 2018, 10:15:18 PM
The problem is fixed now, thank you very much :)
But an older problem occurs now, not really a problem, but I posted about it last february here : https://forum.avast.com/index.php?topic=197056.0 (https://forum.avast.com/index.php?topic=197056.0)
So now, when I stop playing games, and I come back to the windows desktop, there is a warning saying that Windows Update is deactivated and inviting me to check it in the action center, so I open the action center, and the warning goes away, because I think that Windows Update wasn't really deactivated.
So I already posted about this problem last february in the topic I linked at the beginning of this post. The problem got fixed after a few weeks, in march if I remember well. And since the hotfix of the problem of games minimising to the Windows desktop, the "problem" appears again, after 9 months.

Avragorn. Like the other guy said. This is caused by a setting in game mode. It is the pausing of automatic Windows Updates. Nothing to worry about, not a bug. It’s a feature, and can be turned off within Game Mode settings.
Title: Re: Games minimising themselves every 30 minutes. (Fixed on 4th January)
Post by: avragorn on January 05, 2018, 01:41:36 AM
No, it is caused by AVAST. It got fixed by an AVAST update last march. It appeared again exactly as soon as AVAST was updated with the hotfix update that fixes the minimising problem.
If it was caused by a setting in game mode, why did it disappear last march, and nothing until yesterday (thursday), until the hotfix update ? If it was caused by a setting in game mode, I would have had that all the time from last february until now.

Title: Re: Games minimising themselves every 30 minutes. (Fixed on 4th January)
Post by: REDACTED on January 05, 2018, 02:20:42 AM
No, it is caused by AVAST. It got fixed by an AVAST update last march. It appeared again exactly as soon as AVAST was updated with the hotfix update that fixes the minimising problem.
If it was caused by a setting in game mode, why did it disappear last march, and nothing until yesterday (thursday), until the hotfix update ? If it was caused by a setting in game mode, I would have had that all the time from last february until now.

Does it happen if you disabled it though?
Title: Re: Games minimising themselves every 30 minutes. (Fixed on 4th January)
Post by: MartinZ on January 05, 2018, 08:47:02 AM
No, it is caused by AVAST. It got fixed by an AVAST update last march. It appeared again exactly as soon as AVAST was updated with the hotfix update that fixes the minimising problem.
If it was caused by a setting in game mode, why did it disappear last march, and nothing until yesterday (thursday), until the hotfix update ? If it was caused by a setting in game mode, I would have had that all the time from last february until now.

the hotfix wasn't related to Game mode. it's just coincidence..
Title: Re: Games minimising themselves every 30 minutes. (Fixed on 4th January)
Post by: avragorn on January 05, 2018, 09:44:06 AM
@lgreg, if I disable the game mode on AVAST, when playing there are risks that the games get minimized or get slow.

@Martin, yes, but I don't say it is related to Game Mode, but I think there is something in the hotfix that causes that, because it is exactly like in last february 2017 right after I updated the program, I had AVAST 2016 version, and it updated to the 2017 version, I suddenly got this problem that is not really a problem since it is a wrong alert since Windows Update is actually not deactivated. It got fixed in march, I didn't do anything, so I guess it got fixed by an AVAST update in march. And so it is happening again since the hotfix.
Don't worry, I am not blaming you. I prefer to get this problem that is not really a problem rather than the problem of the games minimising themselves to the Windows desktop when playing.
I only say that it is happening again since the hotfix. I never got that wrong alert from march to yesterday.
And I thank you very much again for fixing that problem of games minimising themselves :)

Title: Re: Games minimising themselves every 30 minutes. (Fixed on 4th January)
Post by: dangeorgescu88 on January 06, 2018, 01:08:18 PM
I still have the problem, and I have the latest updates. Do I need to download the hotfix manually? I've re-attached the log file.
Title: Re: Games minimising themselves every 30 minutes. (Fixed on 4th January)
Post by: Michal256 on January 06, 2018, 01:12:04 PM
If the update wasn't applied automatically, you might want to run it manually by starting the task Avast Emergency Update from Task Scheduler.

You might need to restart you computer after that, for the changes to take effect.
Title: Re: Games minimising themselves every 30 minutes. (Fixed on 4th January)
Post by: dangeorgescu88 on January 06, 2018, 02:15:08 PM
I ran the Emergency Update. Don't know if it did anything. Were you guys asked to restart after the hotfix? How can I check if I have it?
Title: Re: Games minimising themselves every 30 minutes. (Fixed on 4th January)
Post by: Michal256 on January 06, 2018, 02:38:21 PM
It doesn't ask you to restart, normally it just runs in the background. Since the stealing of focus was happening only once per session, it does not typically ask you to restart for fix to work. You will be able to observe the results of an update only after the next reboot though :)

You may check timestamps on Avast files, to check when they were modified: C:\Program Files\AVAST Software\Avast
Title: Re: Games minimising themselves every 30 minutes. (Fixed on 4th January)
Post by: REDACTED on January 06, 2018, 03:08:45 PM
i'm still having the issue too. i run the emergency updater manually with admin rights, it did *something* and I restarted. but it keeps minimising things :S
Title: Re: Games minimising themselves every 30 minutes. (Fixed on 4th January)
Post by: REDACTED on January 06, 2018, 06:47:40 PM
Hey guys,

I have just run a game for the first time after reinstalling Avast a couple days ago and currently DON'T have this issue anymore...
Game Mode is not installed. Only have The core shields such as Web, File and Mail on.

I have attached my log, as I didn't previously, hopefully it will help.