Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on December 30, 2017, 08:32:23 AM

Title: Auto-Renewal Cancellation
Post by: REDACTED on December 30, 2017, 08:32:23 AM
I have went through all the steps to cancel auto-renewal for my avast cleanup
But it has been a week and I still haven't gotten the confirmation email
When I check my order online, it is still there with auto-renewal green/on

If it stay this way and charge me money when it expires then I will be very mad
Title: Re: Auto-Renewal Cancellation
Post by: Stellarman on January 02, 2018, 03:51:12 PM
Hi,

could you please send me your email (the one you used for purchase/trial registration) so we can check the status of auto-renewal and cancel it if it is still on?
You could send it via PM to keep it private.

Thank you!
Title: Re: Auto-Renewal Cancellation
Post by: REDACTED on March 04, 2018, 11:42:46 PM
Hi, I have the same problem and am not sure if this auto-renewal option has been canceled on my account. I appreciate any help!
Thank you.
Title: Re: Auto-Renewal Cancellation
Post by: bob3160 on March 05, 2018, 12:24:32 AM
Hi, I have the same problem and am not sure if this auto-renewal option has been canceled on my account. I appreciate any help!
Thank you.
Follow the instructions supplied in reply #1