Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on January 01, 2018, 05:35:16 PM

Title: Renewal status unknown- CAN'T CANCEL
Post by: REDACTED on January 01, 2018, 05:35:16 PM

My Subscription page says that the "Ongoing Protection Service"  is Enabled, yet my "Subscription Details" page says that automatic renewal is OFF. I have tried going through the steps for cancelling auto-renewal, but I am not seeing some of the buttons/links that the help page shows. I DO NOT WANT TO RENEW!  Screenshot attached of the two pages side by side. Yes, I have submitted a support request. Seeing that the help page is showing "How do I cancel auto-renewal?" as a hot topic, I suspect others are having the same problem.

Title: Re: Renewal status unknown- CAN'T CANCEL
Post by: REDACTED on February 16, 2018, 04:30:32 PM

did you find a solution ???? because i have the same problem i don't want to renew my subscription

Title: Re: Renewal status unknown- CAN'T CANCEL
Post by: REDACTED on February 17, 2018, 12:31:27 AM

Me too, I've tried for 2yrs now & will be taking it to the Ombudsman or Fair Trade if it's not resolved shortly  >:(

Title: Re: Renewal status unknown- CAN'T CANCEL
Post by: Asyn on February 17, 2018, 05:42:31 AM

-> https://support.avast.com/article/24/ (Orders and Renewals)