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Avast Products => Avast Cleanup (former GrimeFighter) => Topic started by: bertolottip on January 02, 2018, 05:05:34 PM

Title: Cancel Cleanup Premium auto renewal
Post by: bertolottip on January 02, 2018, 05:05:34 PM
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on January 03, 2018, 09:26:39 AM
Hi,

I agree that it might be sometimes quite confusing.
Anyway you should have a confirmation email with a subject like Avast - Order Confirmation (Order #XXXXXXXX) in this email you have two important information Order ID and Password.
You can use these two to login here: http://www.avast.com/en-us/find-order (http://www.avast.com/en-us/find-order) where you can manage your subscription.

If you didn't get the email for some reason, please contact our support directly here: http://support.avast.com/ (http://support.avast.com/) and they should help you to get it done.

Thank you.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bertolottip on January 03, 2018, 10:15:33 AM
Hello,

Thank you for your reply.

Unfortunately, I did not receive an order confirmation email.

The support website is not clear enough for me. Can you please tell me which topic I should look for ?

Edit : All relevant topics on the support website require an order number or order ID, which I don't have. I can  give you other information about the order such as my Name, postal code, and time attention which I placed the order. I can give you the email address I used for the order, although I suspect I may have mistyped it when placing the order. It would explain why I didn't get a confirmation email.

Regards
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bushfilm on January 03, 2018, 07:37:18 PM
This "free trial" thing is nothing but a scam. I also did not receive an email listing my order number, etc. so it is impossible to cancel the "free" trial. The website is amazingly convoluted and difficult to use, on purpose, so you will get frustrated and simply give up. I am stopping payment through my bank, and I suggest everyone do the same. This company is a crooked enterprise.,,BEWARE!
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bertolottip on January 03, 2018, 09:13:27 PM
This "free trial" thing is nothing but a scam. I also did not receive an email listing my order number, etc. so it is impossible to cancel the "free" trial. The website is amazingly convoluted and difficult to use, on purpose, so you will get frustrated and simply give up. I am stopping payment through my bank, and I suggest everyone do the same. This company is a crooked enterprise.,,BEWARE!

Thank you, I am glad I am not the only one thinking this.

Would you mind sharing the ISC number or the Digital River company so I can oppose the payment too ? I can't seem to find it.

I have always used Avast as my antivirus software. But now, knowing that they use such dishonest business practices, I am definitely removing and changing software and staying the hell away from this company.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on January 04, 2018, 10:02:28 AM
Hi,

understood your frustration but I would also like to ask you for your help so we can make this process better and more transparent.

Could you please send me your email addresses which you used to purchase the trial? I would like to check what happened that you didn't receive the confirmation email.
Also we can cancel the subscription once we will know to which email account it belongs.

You can send them via PM so it's private.

Thank you.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bertolottip on January 04, 2018, 05:40:26 PM
Thank you, I appreciate your help. My frustration is not towards you, I am certain that you are not the one causing my troubles.

I will send you my email adress via PM.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Arun35 on February 24, 2018, 06:38:17 AM
Hi I too have the same problem over here and renewal period is just 7 months away. Kindly help me unsubscribe. I have opted for free trial from one of my colleague's credit card.
Kindly help me with this and as like you asked the other subscriber to share his email id and subscription to you, how do i do that?


Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on February 24, 2018, 04:02:05 PM
Hi I too have the same problem over here and renewal period is just 7 months away. Kindly help me unsubscribe. I have opted for free trial from one of my colleague's credit card.
Kindly help me with this and as like you asked the other subscriber to share his email id and subscription to you, how do i do that?
or better please make a note of mine
Email id: XXXXXXXXXX
License: XXXXXXXxxxxxx

Unless you like spam I suggest you remove your email address and posting your license is never a good idea.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Arun35 on February 25, 2018, 05:38:24 AM
Thanks, i have removed mail id and license from over here.
Can someone please help me with deactivating subscription?

Hi I too have the same problem over here and renewal period is just 7 months away. Kindly help me unsubscribe. I have opted for free trial from one of my colleague's credit card.
Kindly help me with this and as like you asked the other subscriber to share his email id and subscription to you, how do i do that?
or better please make a note of mine
Email id: XXXXXXXXXX
License: XXXXXXXxxxxxx

Unless you like spam I suggest you remove your email address and posting your license is never a good idea.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on February 25, 2018, 01:25:13 PM
I've reported this to Avast.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Arun35 on February 25, 2018, 06:47:13 PM
Thank you , today i received a mail from avast mentioning about the auto renewal in few days.
That mail even contained order id and password . This time with the help of these info I was able log in. Now i have turned off auto renewal.
Thanks again :)
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on February 25, 2018, 06:51:56 PM
You're welcome. :)
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Karen M on March 04, 2018, 11:04:38 PM
I want to cancel my free subscription to Avast Cleanup Premium 60 day trial-1 PC-1 year, am able to access my Subscriptions Details but can't disable Automatic Renewals as there are no settings to click on next to Automatic Renewals.  Can you deactivate automatic renewals for me?  This is what shows on my computer: 

" Subscription Status - Free Trial

View payment details within order history View Order History.

Subscription Term: Yearly

Your subscription will automatically renew on 15/03/2018. If you do not want it to automatically renew, update the setting below.

Automatic Renewals:

Expiry date:15/03/2018

Renew Now "

(This was through digitalriver.)
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on March 04, 2018, 11:09:56 PM
Contact Avast:
https://support.avast.com/en-ww/contact/
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Karen M on March 05, 2018, 02:46:02 AM
I want to cancel my Cleanup Premium free subscription.I've already tried following your instructions as per Avast support task cards but on my computer, once I access my subscription details, no link comes up to disable automatic renewals.  This is the problem.  Please refer to my original question. 

I'm also annoyed that my credit card details are showing up in my subscription details and I can't do anything about cancelling this automatic renewal.   

From my computer-subscriptions details:
" Your subscription will automatically renew on 15/03/2018. If you do not want it to automatically renew, update the setting below.

Automatic Renewals: "  <  there is nothing here to click on which is the issue. 
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on March 05, 2018, 11:24:06 AM
I want to cancel my Cleanup Premium free subscription.I've already tried following your instructions as per Avast support task cards but on my computer, once I access my subscription details, no link comes up to disable automatic renewals.  This is the problem.  Please refer to my original question. 

I'm also annoyed that my credit card details are showing up in my subscription details and I can't do anything about cancelling this automatic renewal.   

From my computer-subscriptions details:
" Your subscription will automatically renew on 15/03/2018. If you do not want it to automatically renew, update the setting below.

Automatic Renewals: "  <  there is nothing here to click on which is the issue.

Hi,

I just checked the license record associated with the email you have registered here on Avast Forums and the automatic renewal was on. I already cancelled it so you don't have to worry about it anymore.

Sorry for the inconveniences with our subscription management system, we are working on improvements to make it clearer and easier.

Bets regards.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Karen M on March 05, 2018, 11:00:22 PM
Wonderful service!!!  I really wasn't expecting such prompt assistance.  Thank you so much. :)
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Noisette47 on April 20, 2018, 10:56:44 PM
Hello, I've been reading this with great interest as I'm one of the many who has been caught in the Avast web. I signed up for the 'free' trial of Avast CleanUp Premium, received the e-mail confirming my details, password etc, but when I tried to cancel the subscription, was sent round in circles with 'password not recognised' and 'no e-mail address registered' messages.
Pure unadulterated sharp practice!
I am using the password confirmed in Avast's confirmation e-mail, which also confirms the e-mail address!! I'll give Avast 7 days to get this sorted and my subscription cancelled, then I'll plaster this experience all over every social media possible.
Not a Company I'll be having anything to do with ever again..... 
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on April 20, 2018, 11:07:55 PM
Hello, I've been reading this with great interest as I'm one of the many who has been caught in the Avast web. I signed up for the 'free' trial of Avast CleanUp Premium, received the e-mail confirming my details, password etc, but when I tried to cancel the subscription, was sent round in circles with 'password not recognised' and 'no e-mail address registered' messages.
Pure unadulterated sharp practice!
I am using the password confirmed in Avast's confirmation e-mail, which also confirms the e-mail address!! I'll give Avast 7 days to get this sorted and my subscription cancelled, then I'll plaster this experience all over every social media possible.
Not a Company I'll be having anything to do with ever again.....
You should find you help information here:
https://support.avast.com/en-ww/article/24/#artTitle
Title: Re: Cancel Cleanup Premium auto renewal
Post by: theminibaberuth on April 21, 2018, 09:52:21 PM
Im having the same problem, i never got the email with the order id, all i want is to cancel the renewal. I have the activation code, email, card used, everything. just please someone help for the love of god
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Atul Ranjan on April 23, 2018, 10:57:55 PM
I have registered 60 days avast cleanup trail version, I entered my credit card information together with my email address.But not received any confirmation mail with order ID then I have tried to find order ID with my email address and last 4 digit of my credit card but it still says no order.
Also tried to link my desktop with Avast account but where also its showing no licence registered.
I would request you to please deactivate Avast auto renewal  premium.

Thanks and regards,
Atul Ranjan
atulranjan83@yahoo.com
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on April 23, 2018, 11:30:59 PM
I have registered 60 days avast cleanup trail version, I entered my credit card information together with my email address.But not received any confirmation mail with order ID then I have tried to find order ID with my email address and last 4 digit of my credit card but it still says no order.
Also tried to link my desktop with Avast account but where also its showing no licence registered.
I would request you to please deactivate Avast auto renewal  premium.

Thanks and regards,
Atul Ranjan
atu.xxxx.xxx
Please don't post you email address unless you like spam.
Contact Avast customer support: https://support.avast.com/support/tickets/new?form=1 (https://support.avast.com/support/tickets/new?form=1)

Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on April 27, 2018, 05:10:13 PM
Hello, I've been reading this with great interest as I'm one of the many who has been caught in the Avast web. I signed up for the 'free' trial of Avast CleanUp Premium, received the e-mail confirming my details, password etc, but when I tried to cancel the subscription, was sent round in circles with 'password not recognised' and 'no e-mail address registered' messages.
Pure unadulterated sharp practice!
I am using the password confirmed in Avast's confirmation e-mail, which also confirms the e-mail address!! I'll give Avast 7 days to get this sorted and my subscription cancelled, then I'll plaster this experience all over every social media possible.
Not a Company I'll be having anything to do with ever again.....

Hello,

We apologize for your troubles. The process for unsubscribing is really terrible and we are already working on improvements to make it easier and clearer.

I just cancelled your subscription so you don't need to worry about charging your credit card.
The license is still valid until June 3rd.

Have a nice day.
Avast team.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: dajhuk on April 29, 2018, 11:40:35 PM
I too am having terrible experiences with trying to cancel Avast Cleanup Premium trial. Nowhere in the interface or anywhere is a suitable button or option.
This is the only glitch I have encountered with Avast over time. But I still hope that there can be resolution of this issue which is going to confound a lot of people until it is fixed.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on May 02, 2018, 11:07:19 AM
I too am having terrible experiences with trying to cancel Avast Cleanup Premium trial. Nowhere in the interface or anywhere is a suitable button or option.
This is the only glitch I have encountered with Avast over time. But I still hope that there can be resolution of this issue which is going to confound a lot of people until it is fixed.

Hi,

I can see that the subscription associated with the email you have registered here on Avast Forum has already been cancelled.
The trial period is still valid until May 19th so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: di_fxy on May 04, 2018, 11:04:23 AM
Please help.  I have spent hours trying to cancel my auto renewal for your Cleanup Premium for which I had a 60 day free trial.  My circumstances at the moment mean that I can't afford to renew at this time although I do hope to in the near future as i have found it very efficient.

I am struggling to cancel and my renewal date with an automatic link is tomorrow, 05/05/18 and would appreciate your help.  I do not have any membership number or anything.

Thanking you kindly for your assistance in this matter.

Regards

Diane
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Milos on May 04, 2018, 11:18:41 AM
Hello,
try steps from https://support.avast.com/article/Cancel-Digital-River-auto-renewal

Milos
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on May 04, 2018, 03:03:32 PM
Please help.  I have spent hours trying to cancel my auto renewal for your Cleanup Premium for which I had a 60 day free trial.  My circumstances at the moment mean that I can't afford to renew at this time although I do hope to in the near future as i have found it very efficient.

I am struggling to cancel and my renewal date with an automatic link is tomorrow, 05/05/18 and would appreciate your help.  I do not have any membership number or anything.

Thanking you kindly for your assistance in this matter.

Regards

Diane

Hello,

I just checked the status of your subscription in our systems and I can see that it has been already cancelled so your credit card shall not be charged.

Regards.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: vlada_anjinho on May 08, 2018, 09:36:09 PM
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.

I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on May 31, 2018, 02:12:46 PM
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order (https://www.avast.com/fr-fr/find-order)
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.

I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.
Start by contacting customer support. https://support.avast.com/support/tickets/new (https://support.avast.com/support/tickets/new)
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Sokratis on June 29, 2018, 11:47:15 PM
hello i am trying to cancel my avast cleanup after trial period is over but I in a loop with invalid password-e mails. Could you please tell me if there is a way to overcome this?
Title: Re: Cancel Cleanup Premium auto renewal
Post by: neil_s_wood on July 26, 2018, 07:47:50 AM
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.

I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.

I have the same problem; I have no Avast account and cannot cancel the free subscription from the instructions on the website.  I signed via Paypal. It asks for an order id which I don't have but then asks for email and the last five digits from my credit card number but will only take four.  I never received any email when I signed up either.  I'd like to cancel the subscription but can find no way of doing this.  I'd really like to know how to do this or get this cancelled. 
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on July 26, 2018, 02:01:33 PM


Start by contacting customer support. https://support.avast.com/support/tickets/new (https://support.avast.com/support/tickets/new)

Title: Re: Cancel Cleanup Premium auto renewal
Post by: junkmailcs71 on July 29, 2018, 02:12:07 AM
IF YOU USED PAYPAL CANCEL IT THROUGH THERE!!! FORGET AVAST SUPPORT
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on August 02, 2018, 10:15:04 AM
hello i am trying to cancel my avast cleanup after trial period is over but I in a loop with invalid password-e mails. Could you please tell me if there is a way to overcome this?

Hi,

send me please either your email address you have used when you subscribed or activation key you have in Avast Cleanup (via PM) and I will cancel your auto-renewal.

Thank you.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on August 02, 2018, 10:15:55 AM
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.

I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.

I have the same problem; I have no Avast account and cannot cancel the free subscription from the instructions on the website.  I signed via Paypal. It asks for an order id which I don't have but then asks for email and the last five digits from my credit card number but will only take four.  I never received any email when I signed up either.  I'd like to cancel the subscription but can find no way of doing this.  I'd really like to know how to do this or get this cancelled.

Hi,

send me please either your email address you have used when you subscribed or activation key you have in Avast Cleanup (via PM) and I will cancel your auto-renewal.

Thank you.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: silent.courtney on August 14, 2018, 01:40:22 AM
1. Open Avast.
2. Click on My Licences.
3. Then click On Manage Account.
4. A webpage is opened, (The Avast site) Here you must click on Your Licenses, on the far right.
5. this takes you to another page, click on "Cancel Auto-Renewal."
6. a small box appears, click on "De-Activate Auto Renewal Subscription."
7. Wait a few seconds. It will then say, "Request to cancel the auto renewal has been sent."

I will mention that this method nearly worked for me but when i got to step 7, it said, "Something went wrong with the cancellation of auto renewal", and now i am trying to cancel it by using my order id info which to access i had to enter my email address and password...when i did this is tried to tell me that my email address was invalid even though i used it to log into Avast not more than 10 mins ago. I am now back to square one. Also when i try to click on "Activation Code" it brings up a box saying "Error 305."

It seems Avast want to make this impossible for us to cancel our subscription. i have taken screenshots of every single step ive mentioned, so i have evidence of my attempts to cancel the subscription and i am willing to take legal action if Avast try to charge me if i am still unable to cancel before my free trial runs out.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on August 21, 2018, 12:46:00 PM
1. Open Avast.
2. Click on My Licences.
3. Then click On Manage Account.
4. A webpage is opened, (The Avast site) Here you must click on Your Licenses, on the far right.
5. this takes you to another page, click on "Cancel Auto-Renewal."
6. a small box appears, click on "De-Activate Auto Renewal Subscription."
7. Wait a few seconds. It will then say, "Request to cancel the auto renewal has been sent."

I will mention that this method nearly worked for me but when i got to step 7, it said, "Something went wrong with the cancellation of auto renewal", and now i am trying to cancel it by using my order id info which to access i had to enter my email address and password...when i did this is tried to tell me that my email address was invalid even though i used it to log into Avast not more than 10 mins ago. I am now back to square one. Also when i try to click on "Activation Code" it brings up a box saying "Error 305."

It seems Avast want to make this impossible for us to cancel our subscription. i have taken screenshots of every single step ive mentioned, so i have evidence of my attempts to cancel the subscription and i am willing to take legal action if Avast try to charge me if i am still unable to cancel before my free trial runs out.

Hi,

your subscription associated with the email you have registered here on Avast Forum has already been cancelled on August 13th.
The trial period is still valid until September 18th so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Nikolay17 on August 26, 2018, 02:21:36 PM
A while ago I had contacted support and got answer that my renewal subscription successfully cancelled. But today they suddenly billed me.
What is going on? Why they took my money without permission? And how can I get it back?
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on August 26, 2018, 02:32:15 PM
A while ago I had contacted support and got answer that my renewal subscription successfully cancelled. But today they suddenly billed me.
What is going on? Why they took my money without permission? And how can I get it back?
What was cancelled and what did you get billed for ???
Contact Support https://support.avast.com/contact
Title: Re: Cancel Cleanup Premium auto renewal
Post by: kjiara66 on September 24, 2018, 09:30:51 AM
I have been going around in circle trying to gt out of the free CleanUp subscription,  I didn't receive and email with an order number in it and used PayPal as my payment therefore have no way of giving the last five digits  of my credit card.  Some help would be great, I have tried everything they say will accomplish this.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: blinchik on November 15, 2018, 01:10:15 PM
Please cancel my Avast Cleanup subscription! It's a big scam that costed me 55 Eur, because it's impossible to cancel it on your own! 
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on November 19, 2018, 10:34:04 AM
Please cancel my Avast Cleanup subscription! It's a big scam that costed me 55 Eur, because it's impossible to cancel it on your own!

Hi,

your subscription had been cancelled on November 15th before the trial license expired.

Thank you and have a nice day.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: annemclellan53 on November 23, 2018, 11:07:10 PM
I have logged in to my Avast account, and tried to Cancel the Automatic Renewal of license. But when I click the button it gives an Error message saying Unable to Cancel. This is ridiculous Considering I have been reading other Posts about this dated back in January 18, Its now 23rd Nov. And still not Cancelling on Request!!
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on November 26, 2018, 09:41:57 AM
I have logged in to my Avast account, and tried to Cancel the Automatic Renewal of license. But when I click the button it gives an Error message saying Unable to Cancel. This is ridiculous Considering I have been reading other Posts about this dated back in January 18, Its now 23rd Nov. And still not Cancelling on Request!!

Hi,

we are sorry for that but according to what I see in our systems your Automatic Renewal was cancelled despite the fact that it returned an error during the cancellation process.

Your trial period is still valid until December 2nd so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: annemclellan53 on November 26, 2018, 10:04:01 PM
Much Obliged  :)
Title: Re: Cancel Cleanup Premium auto renewal
Post by: alpharitto on December 07, 2018, 03:50:21 PM
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg) Chaturbate (https://ovo.fyi/chaturbate/) Xnxx (https://ovo.fyi/xnxx/) Tubegalore (https://ovo.fyi/tubegalore/)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards
I don't have. I can  give you other information about the order such as my Name, postal code, and time attention which I placed the order. I can give you the email address I used for the order, although I suspect I may have mistyped it when placing the order. It would explain why I didn't get a confirmation email.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on December 10, 2018, 01:47:33 PM
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg) Chaturbate (https://ovo.fyi/chaturbate/) Xnxx (https://ovo.fyi/xnxx/) Tubegalore (https://ovo.fyi/tubegalore/)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards
I don't have. I can  give you other information about the order such as my Name, postal code, and time attention which I placed the order. I can give you the email address I used for the order, although I suspect I may have mistyped it when placing the order. It would explain why I didn't get a confirmation email.

Hi,

sometimes people enter wrong email address or mistype it when purchasing the trial I think it is also your case.
However usually what helps us is know your license number (the one which is visible in the product if you navigate to Menu -> My Licenses and expand the product name below). If you could send it to me I will track down your record and cancel the subscription for you.

Thank you for your cooperation.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: spritefrog0 on December 26, 2018, 06:20:30 AM
Hello! Firstly I would like to say that I am really impressed with the help displayed in this thread by Stellarman so far. Great job.
Here's my issue:

Roughly a month ago I utilised the free trial for 'Avast Cleanup' on my computer, but I now wish to cancel it. The difficulty it is that I do not know which e-mail I used (if any...) to sign up for the trial, and there is no option on the Avast Cleanup Premium application to cancel the subscription - it seems to be locked to my computer. I tried making an Avast account and linking it to my computer but even in my account, where my computer is registered as being online, etc, there is no indication that I have a subscription.

I'm just looking for a way to resolve this issue and to have my subscription removed. My apologies that I do not know which e-mail I used to sign up for the subscription - I've scoured through them but found nothing. I have the license number that is displayed on the clean up menu.

Thank you in advance. You're my only hope.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Jan498 on December 30, 2018, 01:37:21 AM
This licence cancelling is a sick joke... I'm trying to do it trough web portal (I'm logging with my email), in "licences" section I press "cancel auto-renewal" and what i get? "we're sorry we couldn't cancel your auto-renewal subscription" (i made a screenshot). I can't do it other way because I don't have order id - option "Forgot your order ID?" is not working either, I'm using correct email (same as for logging to this forum and web portal), I'm sure that last 4 digits of my credit card are also correct (I don't have other credit cards, so there is no way i used another one... if this card will be charged i promise i'll sue Avast). So i can't contact "customer support" without this stupid order id.
I don't think this is an accident, you want to make this cancelling impossible. Do you want to be sued?
I want to cancel my subscription for this useless product and i want it now.

Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on December 30, 2018, 03:50:10 PM
See if this helps you solve your problem:
Refund request: https://support.avast.com/en-us/contact/sales_refund/
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Jan498 on December 30, 2018, 09:45:09 PM
See if this helps you solve your problem:
Refund request: https://support.avast.com/en-us/contact/sales_refund/
No, it won't help because I don't have "order id" to contact support and I can't get it back - as I said "Forget you odred id?" option is not working :)
But after my furious post above i get 8 email with information that my auto-renawal was canceled.
We will see how it will work, because on Avast web portal there is still an information that this auto-renawal-nonsens is on.

Congratulation with your captcha system, it's completely insane - you want to make everything harder to contact you with complains?
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on December 30, 2018, 09:56:38 PM
See if this helps you solve your problem:
Refund request: https://support.avast.com/en-us/contact/sales_refund/ (https://support.avast.com/en-us/contact/sales_refund/)
No, it won't help because I don't have "order id" to contact support and I can't get it back - as I said "Forget you odred id?" option is not working :)
But after my furious post above i get 8 email with information that my auto-renawal was canceled.
We will see how it will work, because on Avast web portal there is still an information that this auto-renawal-nonsens is on.

Congratulation with your captcha system, it's completely insane - you want to make everything harder to contact you with complains?
Captcha is there for Spam control for the first 3 posts. Follow this:
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.


Title: Re: Cancel Cleanup Premium auto renewal
Post by: jian5 on January 02, 2019, 09:17:12 AM
My avast cleanup premium code is this : 4DA27D-DX3VLJ-5UL7HN   Can someone help me to cancel the subscription? I can't do it because I can't login with my facebook, for some reason..
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on January 02, 2019, 04:20:39 PM
Hello! Firstly I would like to say that I am really impressed with the help displayed in this thread by Stellarman so far. Great job.
Here's my issue:

Roughly a month ago I utilised the free trial for 'Avast Cleanup' on my computer, but I now wish to cancel it. The difficulty it is that I do not know which e-mail I used (if any...) to sign up for the trial, and there is no option on the Avast Cleanup Premium application to cancel the subscription - it seems to be locked to my computer. I tried making an Avast account and linking it to my computer but even in my account, where my computer is registered as being online, etc, there is no indication that I have a subscription.

I'm just looking for a way to resolve this issue and to have my subscription removed. My apologies that I do not know which e-mail I used to sign up for the subscription - I've scoured through them but found nothing. I have the license number that is displayed on the clean up menu.

Thank you in advance. You're my only hope.

Hi,

unfortunately I was not able to find the email you have registered here on Avast Forum in our license database.
Please send me the license number from your Avast Cleanup product (you can access it in Menu -> My Licenses) so I can track down your record and cancel the subscription.

Thank you.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on January 02, 2019, 04:21:19 PM
My avast cleanup premium code is this : 4DA27D-DX3VLJ-5UL7HN   Can someone help me to cancel the subscription? I can't do it because I can't login with my facebook, for some reason..

Hi,

your subscription has already been cancelled earlier today.

The trial period is still valid until March 2nd so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: eminali42 on March 01, 2019, 05:07:23 AM
I am also having issues cancelling the Avast cleanup premium. I have logged in with my order no and password. There is no option for cancellation. I do not use it so I don't see the reason in paying for something I am not using.  How do I cancel it?
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on March 01, 2019, 09:19:46 AM
I am also having issues cancelling the Avast cleanup premium. I have logged in with my order no and password. There is no option for cancellation. I do not use it so I don't see the reason in paying for something I am not using.  How do I cancel it?

Hi,

your subscription has already been cancelled on February 12.

The trial period is still valid until March 10 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: grattagamole on March 04, 2019, 05:49:20 AM
i just post to tell that i had also problems in de activating the auto renewal, the digitalriver page (italian language version) seemed to not work properly, it was not possible to know if the renewal was on or off. i had contacted the assistance trough the link given by Stellarman in the first page of this thread and in only a couple of minutes i had an answer and now my problem is solved.

in my opinion the whole procedure to de activate the auto renewal is not clear and could be improved, but i am very pleased about how fast the assistance gave me help, once i managed to understand how to contact it.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Toshiyuki2 on June 11, 2019, 11:56:20 AM
Hi,

I also have a problem for cancelling Cleanup Premium auto renewal.
My credit card was charged on 5/27/2019  $53.61, but I did not receive email for this charge.

I sent a request to cancel my subscription to Avast customer service and got a reply saying

"Hello,
Thank you for contacting AVAST Software.
We've checked your email address and found that the auto-renewal feature for your subscription was already canceled.
Your order will expire at the end of its validation period.
If you would like to renew your subscription in the future, you can purchase a new one at https://www.avast.com .
Kind regards,
VladimĂ­r,
The Avast Support Team"
(this message seems to be machine-generated, because I received exactly the same message 2 times)

However, my subscription status has not been changes (as shown on a picture).

Can you please make sure my auto renewal is stopped?



Title: Re: Cancel Cleanup Premium auto renewal
Post by: BWhit on June 11, 2019, 01:54:27 PM
Hi Toshiyuki2,

I'm sorry for the confusion around your auto-renewal.

This license was registered to a mis-typed version of your email address, and so our systems did not identify it.

I have corrected the email address for you now and cancelled the auto-renewal for the license. I have requested an email confirming the cancellation from our distributor (Digital River), which you should receive today, and I have also resent the missing confirmation email (both to the correct email).
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Toshiyuki2 on June 12, 2019, 06:34:30 AM
Hello BWhit,

Thank you for putting me off the hook.
I received confirmation email from Digital River saying my auto renewal of Cleanup Premium.
Only my concern is My license on my Cleanup Premium is still showing "renewal date".  It does not say "expires"

Regards,

Toshi
 
2 pics attached
Title: Re: Cancel Cleanup Premium auto renewal
Post by: BWhit on June 12, 2019, 01:04:23 PM
Hi Toshiyuki2,

The changes made to the auto-renewal can take some time to propagate through our systems but I can see that this has been updated on our licensing servers now. The license should show the correct expiry information and update in your application once it synchronizes with our servers, which happens automatically every few hours (or you can force the license to update by rebooting your system and re-opening the Avast application).
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Toshiyuki2 on June 13, 2019, 10:39:58 AM
Hello BWhit,

Thank you for clarification.
I appreciate your help very much.

Toshi
Title: Re: Cancel Cleanup Premium auto renewal
Post by: chloesuckelis on June 17, 2019, 09:58:21 AM
Hi, im having some trouble too, could you please cancel mine too. my license number is 8J9CYM-P8QMZJ-4VL88J

Thanks.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on June 17, 2019, 11:15:04 AM
Hi, im having some trouble too, could you please cancel mine too. my license number is 8J9CYM-P8QMZJ-4VL88J

Thanks.

Hi,

I cancelled your Avast Cleanup Trial subscription just a moment ago.
The trial period is still valid until July 14 so you can still enjoy our product until then.

I also noticed that you have activated a Trial subscription for our VPN product so if you would like to cancel it as well, let us please know.
For now I keep it active since I was not sure from your message whether you wanted to cancel both or just Cleanup.

Thank you and have a nice day.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: chloesuckelis on June 17, 2019, 11:40:53 AM
i would like both cancelled please and thank you.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on June 17, 2019, 12:40:21 PM
i would like both cancelled please and thank you.

Done.

VPN license is also valid until July 14 so you can still enjoy it as well.

Regards.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: anoop10 on July 03, 2019, 04:15:55 PM
Its so injustice for trail version avast ask me for my credit card details and once i provided without any permission from my side they have detected they full amount for avast internet security and avast primer clean up.. I all ready canceled my auto subscription know but no use they have all ready detected the full amount when i contact avast support there is no reply at all  from their side... so unfair now all ready two days passed will wait for one more day still no action .We can contact our bank and create a dispute against them...
Before i was using MC cafe it was so cheap and i can use it for my lap the PC..they never have any auto renewal like this software..
I am totally disappointed with they service and way of deducting money without any permission.
So unfair.... :'( :'( :'( :'( :'( :'( 
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on July 03, 2019, 04:20:13 PM
Its so injustice for trail version avast ask me for my credit card details and once i provided without any permission from my side they have detected they full amount for avast internet security and avast primer clean up.. I all ready canceled my auto subscription know but no use they have all ready detected the full amount when i contact avast support there is no reply at all  from their side... so unfair now all ready two days passed will wait for one more day still no action .We can contact our bank and create a dispute against them...
Before i was using MC cafe it was so cheap and i can use it for my lap the PC..they never have any auto renewal like this software..
I am totally disappointed with they service and way of deducting money without any permission.
So unfair.... :'( :'( :'( :'( :'( :'(
Contact Avast here:
https://support.avast.com/article/24/
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on August 22, 2019, 09:57:43 PM
Hello! Firstly I would like to say that I am really impressed with the help displayed in this thread by Stellarman so far. Great job.
Here's my issue:

Roughly a month ago I utilised the free trial for 'Avast Cleanup' on my computer, but I now wish to cancel it. The difficulty it is that I do not know which e-mail I used (if any...) to sign up for the trial, and there is no option on the Avast Cleanup Premium application to cancel the subscription - it seems to be locked to my computer. I tried making an Avast account and linking it to my computer but even in my account, where my computer is registered as being online, etc, there is no indication that I have a subscription.

I'm just looking for a way to resolve this issue and to have my subscription removed. My apologies that I do not know which e-mail I used to sign up for the subscription - I've scoured through them but found nothing. I have the license number that is displayed on the clean up menu.

Thank you in advance. You're my only hope.
Request help from Avast - https://support.avast.com/en-ww/contact/
Title: Re: Cancel Cleanup Premium auto renewal
Post by: davidjbirt on August 22, 2019, 11:31:33 PM
Hi

I think i'm having the same problem.

I registered for the free trail of the Avast Cleanup but never got an confirmation email and now i want to cancel the recurring payment.

Would it be possible to do this with the licences key only since i can't find my order number.
 
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on August 22, 2019, 11:46:05 PM
Hi

I think i'm having the same problem.

I registered for the free trail of the Avast Cleanup but never got an confirmation email and now i want to cancel the recurring payment.

Would it be possible to do this with the licences key only since i can't find my order number.
If you don't have an order # use 00000000 then explain your problem.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: chispituta on September 13, 2019, 02:48:39 AM
I got the 2 free trails and paid them through my paypal. I didn't receive any kind of confirmation or order ID. I looked this up and now I don't want to have anything to do with this. I would like to cancel everything please.

The my.avast site won't work, I can't ask for help because I don't have an order number, and I just want to prevent being charged anything.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: bob3160 on September 13, 2019, 03:48:22 PM
I got the 2 free trails and paid them through my paypal. I didn't receive any kind of confirmation or order ID. I looked this up and now I don't want to have anything to do with this. I would like to cancel everything please.

The my.avast site won't work, I can't ask for help because I don't have an order number, and I just want to prevent being charged anything.
Please read and follow the instructions.
https://forum.avast.com/index.php?topic=212576.msg1516721#msg1516721
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Boldsukh on October 04, 2019, 07:20:44 AM
Hello Stellerman,

Could you please cancel my avast premium clean-up.
I can not find an unsubscribe function on my account.

Thanks
Bold
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on October 04, 2019, 12:29:56 PM
Hello Stellerman,

Could you please cancel my avast premium clean-up.
I can not find an unsubscribe function on my account.

Thanks
Bold

Hi,

you had only Avast Premium Security Trial active in your account, so I cancelled the subscription for that one.

License is still valid until Nov/18/2019 so you can enjoy the product until then.

Have a nice day.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Anneli6 on October 05, 2019, 02:24:17 PM
Hello

Could someone please cancel my Avast Cleanup Premium. I can't find a way to cancel it from the software itself and it's not even showing on my subscriptions page.
Title: Re: Cancel Cleanup Premium auto renewal
Post by: Stellarman on October 07, 2019, 09:35:46 AM
Hello

Could someone please cancel my Avast Cleanup Premium. I can't find a way to cancel it from the software itself and it's not even showing on my subscriptions page.

Hi,

first of all, I can see only Avast Premium Security associated with your email address registered here on the forum.
I assume it is the product you would like to cancel the subscription for.
If so, then your subscription has already been cancelled on October 5.

However your license is still valid until October 1 2020 so you can still enjoy our product until then.

Thank you and have a nice day.