Avast WEBforum
Avast Products => Avast Cleanup (former GrimeFighter) => Topic started by: bertolottip on January 02, 2018, 05:05:34 PM
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Hello,
I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.
I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)
I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.
I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.
So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.
I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.
So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.
I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.
Regards
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Hi,
I agree that it might be sometimes quite confusing.
Anyway you should have a confirmation email with a subject like Avast - Order Confirmation (Order #XXXXXXXX) in this email you have two important information Order ID and Password.
You can use these two to login here: http://www.avast.com/en-us/find-order (http://www.avast.com/en-us/find-order) where you can manage your subscription.
If you didn't get the email for some reason, please contact our support directly here: http://support.avast.com/ (http://support.avast.com/) and they should help you to get it done.
Thank you.
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Hello,
Thank you for your reply.
Unfortunately, I did not receive an order confirmation email.
The support website is not clear enough for me. Can you please tell me which topic I should look for ?
Edit : All relevant topics on the support website require an order number or order ID, which I don't have. I can give you other information about the order such as my Name, postal code, and time attention which I placed the order. I can give you the email address I used for the order, although I suspect I may have mistyped it when placing the order. It would explain why I didn't get a confirmation email.
Regards
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This "free trial" thing is nothing but a scam. I also did not receive an email listing my order number, etc. so it is impossible to cancel the "free" trial. The website is amazingly convoluted and difficult to use, on purpose, so you will get frustrated and simply give up. I am stopping payment through my bank, and I suggest everyone do the same. This company is a crooked enterprise.,,BEWARE!
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This "free trial" thing is nothing but a scam. I also did not receive an email listing my order number, etc. so it is impossible to cancel the "free" trial. The website is amazingly convoluted and difficult to use, on purpose, so you will get frustrated and simply give up. I am stopping payment through my bank, and I suggest everyone do the same. This company is a crooked enterprise.,,BEWARE!
Thank you, I am glad I am not the only one thinking this.
Would you mind sharing the ISC number or the Digital River company so I can oppose the payment too ? I can't seem to find it.
I have always used Avast as my antivirus software. But now, knowing that they use such dishonest business practices, I am definitely removing and changing software and staying the hell away from this company.
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Hi,
understood your frustration but I would also like to ask you for your help so we can make this process better and more transparent.
Could you please send me your email addresses which you used to purchase the trial? I would like to check what happened that you didn't receive the confirmation email.
Also we can cancel the subscription once we will know to which email account it belongs.
You can send them via PM so it's private.
Thank you.
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Thank you, I appreciate your help. My frustration is not towards you, I am certain that you are not the one causing my troubles.
I will send you my email adress via PM.
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Hi I too have the same problem over here and renewal period is just 7 months away. Kindly help me unsubscribe. I have opted for free trial from one of my colleague's credit card.
Kindly help me with this and as like you asked the other subscriber to share his email id and subscription to you, how do i do that?
Hello,
I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.
I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)
I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.
I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.
So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.
I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.
So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.
I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.
Regards
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Hi I too have the same problem over here and renewal period is just 7 months away. Kindly help me unsubscribe. I have opted for free trial from one of my colleague's credit card.
Kindly help me with this and as like you asked the other subscriber to share his email id and subscription to you, how do i do that?
or better please make a note of mine
Email id: XXXXXXXXXX
License: XXXXXXXxxxxxx
Unless you like spam I suggest you remove your email address and posting your license is never a good idea.
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Thanks, i have removed mail id and license from over here.
Can someone please help me with deactivating subscription?
Hi I too have the same problem over here and renewal period is just 7 months away. Kindly help me unsubscribe. I have opted for free trial from one of my colleague's credit card.
Kindly help me with this and as like you asked the other subscriber to share his email id and subscription to you, how do i do that?
or better please make a note of mine
Email id: XXXXXXXXXX
License: XXXXXXXxxxxxx
Unless you like spam I suggest you remove your email address and posting your license is never a good idea.
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I've reported this to Avast.
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Thank you , today i received a mail from avast mentioning about the auto renewal in few days.
That mail even contained order id and password . This time with the help of these info I was able log in. Now i have turned off auto renewal.
Thanks again :)
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You're welcome. :)
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I want to cancel my free subscription to Avast Cleanup Premium 60 day trial-1 PC-1 year, am able to access my Subscriptions Details but can't disable Automatic Renewals as there are no settings to click on next to Automatic Renewals. Can you deactivate automatic renewals for me? This is what shows on my computer:
" Subscription Status - Free Trial
View payment details within order history View Order History.
Subscription Term: Yearly
Your subscription will automatically renew on 15/03/2018. If you do not want it to automatically renew, update the setting below.
Automatic Renewals:
Expiry date:15/03/2018
Renew Now "
(This was through digitalriver.)
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Contact Avast:
https://support.avast.com/en-ww/contact/
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I want to cancel my Cleanup Premium free subscription.I've already tried following your instructions as per Avast support task cards but on my computer, once I access my subscription details, no link comes up to disable automatic renewals. This is the problem. Please refer to my original question.
I'm also annoyed that my credit card details are showing up in my subscription details and I can't do anything about cancelling this automatic renewal.
From my computer-subscriptions details:
" Your subscription will automatically renew on 15/03/2018. If you do not want it to automatically renew, update the setting below.
Automatic Renewals: " < there is nothing here to click on which is the issue.
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I want to cancel my Cleanup Premium free subscription.I've already tried following your instructions as per Avast support task cards but on my computer, once I access my subscription details, no link comes up to disable automatic renewals. This is the problem. Please refer to my original question.
I'm also annoyed that my credit card details are showing up in my subscription details and I can't do anything about cancelling this automatic renewal.
From my computer-subscriptions details:
" Your subscription will automatically renew on 15/03/2018. If you do not want it to automatically renew, update the setting below.
Automatic Renewals: " < there is nothing here to click on which is the issue.
Hi,
I just checked the license record associated with the email you have registered here on Avast Forums and the automatic renewal was on. I already cancelled it so you don't have to worry about it anymore.
Sorry for the inconveniences with our subscription management system, we are working on improvements to make it clearer and easier.
Bets regards.
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Wonderful service!!! I really wasn't expecting such prompt assistance. Thank you so much. :)
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Hello, I've been reading this with great interest as I'm one of the many who has been caught in the Avast web. I signed up for the 'free' trial of Avast CleanUp Premium, received the e-mail confirming my details, password etc, but when I tried to cancel the subscription, was sent round in circles with 'password not recognised' and 'no e-mail address registered' messages.
Pure unadulterated sharp practice!
I am using the password confirmed in Avast's confirmation e-mail, which also confirms the e-mail address!! I'll give Avast 7 days to get this sorted and my subscription cancelled, then I'll plaster this experience all over every social media possible.
Not a Company I'll be having anything to do with ever again.....
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Hello, I've been reading this with great interest as I'm one of the many who has been caught in the Avast web. I signed up for the 'free' trial of Avast CleanUp Premium, received the e-mail confirming my details, password etc, but when I tried to cancel the subscription, was sent round in circles with 'password not recognised' and 'no e-mail address registered' messages.
Pure unadulterated sharp practice!
I am using the password confirmed in Avast's confirmation e-mail, which also confirms the e-mail address!! I'll give Avast 7 days to get this sorted and my subscription cancelled, then I'll plaster this experience all over every social media possible.
Not a Company I'll be having anything to do with ever again.....
You should find you help information here:
https://support.avast.com/en-ww/article/24/#artTitle
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Im having the same problem, i never got the email with the order id, all i want is to cancel the renewal. I have the activation code, email, card used, everything. just please someone help for the love of god
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I have registered 60 days avast cleanup trail version, I entered my credit card information together with my email address.But not received any confirmation mail with order ID then I have tried to find order ID with my email address and last 4 digit of my credit card but it still says no order.
Also tried to link my desktop with Avast account but where also its showing no licence registered.
I would request you to please deactivate Avast auto renewal premium.
Thanks and regards,
Atul Ranjan
atulranjan83@yahoo.com
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I have registered 60 days avast cleanup trail version, I entered my credit card information together with my email address.But not received any confirmation mail with order ID then I have tried to find order ID with my email address and last 4 digit of my credit card but it still says no order.
Also tried to link my desktop with Avast account but where also its showing no licence registered.
I would request you to please deactivate Avast auto renewal premium.
Thanks and regards,
Atul Ranjan
atu.xxxx.xxx
Please don't post you email address unless you like spam.
Contact Avast customer support: https://support.avast.com/support/tickets/new?form=1 (https://support.avast.com/support/tickets/new?form=1)
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Hello, I've been reading this with great interest as I'm one of the many who has been caught in the Avast web. I signed up for the 'free' trial of Avast CleanUp Premium, received the e-mail confirming my details, password etc, but when I tried to cancel the subscription, was sent round in circles with 'password not recognised' and 'no e-mail address registered' messages.
Pure unadulterated sharp practice!
I am using the password confirmed in Avast's confirmation e-mail, which also confirms the e-mail address!! I'll give Avast 7 days to get this sorted and my subscription cancelled, then I'll plaster this experience all over every social media possible.
Not a Company I'll be having anything to do with ever again.....
Hello,
We apologize for your troubles. The process for unsubscribing is really terrible and we are already working on improvements to make it easier and clearer.
I just cancelled your subscription so you don't need to worry about charging your credit card.
The license is still valid until June 3rd.
Have a nice day.
Avast team.
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I too am having terrible experiences with trying to cancel Avast Cleanup Premium trial. Nowhere in the interface or anywhere is a suitable button or option.
This is the only glitch I have encountered with Avast over time. But I still hope that there can be resolution of this issue which is going to confound a lot of people until it is fixed.
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I too am having terrible experiences with trying to cancel Avast Cleanup Premium trial. Nowhere in the interface or anywhere is a suitable button or option.
This is the only glitch I have encountered with Avast over time. But I still hope that there can be resolution of this issue which is going to confound a lot of people until it is fixed.
Hi,
I can see that the subscription associated with the email you have registered here on Avast Forum has already been cancelled.
The trial period is still valid until May 19th so you can enjoy our product until then.
Thank you and have a nice day.
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Please help. I have spent hours trying to cancel my auto renewal for your Cleanup Premium for which I had a 60 day free trial. My circumstances at the moment mean that I can't afford to renew at this time although I do hope to in the near future as i have found it very efficient.
I am struggling to cancel and my renewal date with an automatic link is tomorrow, 05/05/18 and would appreciate your help. I do not have any membership number or anything.
Thanking you kindly for your assistance in this matter.
Regards
Diane
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Hello,
try steps from https://support.avast.com/article/Cancel-Digital-River-auto-renewal
Milos
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Please help. I have spent hours trying to cancel my auto renewal for your Cleanup Premium for which I had a 60 day free trial. My circumstances at the moment mean that I can't afford to renew at this time although I do hope to in the near future as i have found it very efficient.
I am struggling to cancel and my renewal date with an automatic link is tomorrow, 05/05/18 and would appreciate your help. I do not have any membership number or anything.
Thanking you kindly for your assistance in this matter.
Regards
Diane
Hello,
I just checked the status of your subscription in our systems and I can see that it has been already cancelled so your credit card shall not be charged.
Regards.
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Hello,
I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.
I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)
I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.
I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.
So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.
I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.
So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.
I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.
Regards
I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.
I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.
-
Hello,
I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.
I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)
I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.
I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order (https://www.avast.com/fr-fr/find-order)
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.
So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.
I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.
So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.
I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.
Regards
I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.
I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.
Start by contacting customer support. https://support.avast.com/support/tickets/new (https://support.avast.com/support/tickets/new)
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hello i am trying to cancel my avast cleanup after trial period is over but I in a loop with invalid password-e mails. Could you please tell me if there is a way to overcome this?
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Hello,
I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.
I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)
I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.
I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.
So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.
I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.
So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.
I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.
Regards
I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.
I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.
I have the same problem; I have no Avast account and cannot cancel the free subscription from the instructions on the website. I signed via Paypal. It asks for an order id which I don't have but then asks for email and the last five digits from my credit card number but will only take four. I never received any email when I signed up either. I'd like to cancel the subscription but can find no way of doing this. I'd really like to know how to do this or get this cancelled.
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Start by contacting customer support. https://support.avast.com/support/tickets/new (https://support.avast.com/support/tickets/new)
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IF YOU USED PAYPAL CANCEL IT THROUGH THERE!!! FORGET AVAST SUPPORT
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hello i am trying to cancel my avast cleanup after trial period is over but I in a loop with invalid password-e mails. Could you please tell me if there is a way to overcome this?
Hi,
send me please either your email address you have used when you subscribed or activation key you have in Avast Cleanup (via PM) and I will cancel your auto-renewal.
Thank you.
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Hello,
I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.
I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)
I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.
I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.
So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.
I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.
So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.
I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.
Regards
I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.
I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.
I have the same problem; I have no Avast account and cannot cancel the free subscription from the instructions on the website. I signed via Paypal. It asks for an order id which I don't have but then asks for email and the last five digits from my credit card number but will only take four. I never received any email when I signed up either. I'd like to cancel the subscription but can find no way of doing this. I'd really like to know how to do this or get this cancelled.
Hi,
send me please either your email address you have used when you subscribed or activation key you have in Avast Cleanup (via PM) and I will cancel your auto-renewal.
Thank you.
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1. Open Avast.
2. Click on My Licences.
3. Then click On Manage Account.
4. A webpage is opened, (The Avast site) Here you must click on Your Licenses, on the far right.
5. this takes you to another page, click on "Cancel Auto-Renewal."
6. a small box appears, click on "De-Activate Auto Renewal Subscription."
7. Wait a few seconds. It will then say, "Request to cancel the auto renewal has been sent."
I will mention that this method nearly worked for me but when i got to step 7, it said, "Something went wrong with the cancellation of auto renewal", and now i am trying to cancel it by using my order id info which to access i had to enter my email address and password...when i did this is tried to tell me that my email address was invalid even though i used it to log into Avast not more than 10 mins ago. I am now back to square one. Also when i try to click on "Activation Code" it brings up a box saying "Error 305."
It seems Avast want to make this impossible for us to cancel our subscription. i have taken screenshots of every single step ive mentioned, so i have evidence of my attempts to cancel the subscription and i am willing to take legal action if Avast try to charge me if i am still unable to cancel before my free trial runs out.
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1. Open Avast.
2. Click on My Licences.
3. Then click On Manage Account.
4. A webpage is opened, (The Avast site) Here you must click on Your Licenses, on the far right.
5. this takes you to another page, click on "Cancel Auto-Renewal."
6. a small box appears, click on "De-Activate Auto Renewal Subscription."
7. Wait a few seconds. It will then say, "Request to cancel the auto renewal has been sent."
I will mention that this method nearly worked for me but when i got to step 7, it said, "Something went wrong with the cancellation of auto renewal", and now i am trying to cancel it by using my order id info which to access i had to enter my email address and password...when i did this is tried to tell me that my email address was invalid even though i used it to log into Avast not more than 10 mins ago. I am now back to square one. Also when i try to click on "Activation Code" it brings up a box saying "Error 305."
It seems Avast want to make this impossible for us to cancel our subscription. i have taken screenshots of every single step ive mentioned, so i have evidence of my attempts to cancel the subscription and i am willing to take legal action if Avast try to charge me if i am still unable to cancel before my free trial runs out.
Hi,
your subscription associated with the email you have registered here on Avast Forum has already been cancelled on August 13th.
The trial period is still valid until September 18th so you can enjoy our product until then.
Thank you and have a nice day.
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A while ago I had contacted support and got answer that my renewal subscription successfully cancelled. But today they suddenly billed me.
What is going on? Why they took my money without permission? And how can I get it back?
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A while ago I had contacted support and got answer that my renewal subscription successfully cancelled. But today they suddenly billed me.
What is going on? Why they took my money without permission? And how can I get it back?
What was cancelled and what did you get billed for ???
Contact Support https://support.avast.com/contact
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I have been going around in circle trying to gt out of the free CleanUp subscription, I didn't receive and email with an order number in it and used PayPal as my payment therefore have no way of giving the last five digits of my credit card. Some help would be great, I have tried everything they say will accomplish this.
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Please cancel my Avast Cleanup subscription! It's a big scam that costed me 55 Eur, because it's impossible to cancel it on your own!
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Please cancel my Avast Cleanup subscription! It's a big scam that costed me 55 Eur, because it's impossible to cancel it on your own!
Hi,
your subscription had been cancelled on November 15th before the trial license expired.
Thank you and have a nice day.
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I have logged in to my Avast account, and tried to Cancel the Automatic Renewal of license. But when I click the button it gives an Error message saying Unable to Cancel. This is ridiculous Considering I have been reading other Posts about this dated back in January 18, Its now 23rd Nov. And still not Cancelling on Request!!
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I have logged in to my Avast account, and tried to Cancel the Automatic Renewal of license. But when I click the button it gives an Error message saying Unable to Cancel. This is ridiculous Considering I have been reading other Posts about this dated back in January 18, Its now 23rd Nov. And still not Cancelling on Request!!
Hi,
we are sorry for that but according to what I see in our systems your Automatic Renewal was cancelled despite the fact that it returned an error during the cancellation process.
Your trial period is still valid until December 2nd so you can still enjoy our product until then.
Thank you and have a nice day.
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Much Obliged :)
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Hello,
I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.
I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg) Chaturbate (https://ovo.fyi/chaturbate/) Xnxx (https://ovo.fyi/xnxx/) Tubegalore (https://ovo.fyi/tubegalore/)
I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.
I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.
So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.
I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.
So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.
I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.
Regards
I don't have. I can give you other information about the order such as my Name, postal code, and time attention which I placed the order. I can give you the email address I used for the order, although I suspect I may have mistyped it when placing the order. It would explain why I didn't get a confirmation email.
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Hello,
I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.
I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg) Chaturbate (https://ovo.fyi/chaturbate/) Xnxx (https://ovo.fyi/xnxx/) Tubegalore (https://ovo.fyi/tubegalore/)
I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.
I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.
So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.
I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.
So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.
I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.
Regards
I don't have. I can give you other information about the order such as my Name, postal code, and time attention which I placed the order. I can give you the email address I used for the order, although I suspect I may have mistyped it when placing the order. It would explain why I didn't get a confirmation email.
Hi,
sometimes people enter wrong email address or mistype it when purchasing the trial I think it is also your case.
However usually what helps us is know your license number (the one which is visible in the product if you navigate to Menu -> My Licenses and expand the product name below). If you could send it to me I will track down your record and cancel the subscription for you.
Thank you for your cooperation.
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Hello! Firstly I would like to say that I am really impressed with the help displayed in this thread by Stellarman so far. Great job.
Here's my issue:
Roughly a month ago I utilised the free trial for 'Avast Cleanup' on my computer, but I now wish to cancel it. The difficulty it is that I do not know which e-mail I used (if any...) to sign up for the trial, and there is no option on the Avast Cleanup Premium application to cancel the subscription - it seems to be locked to my computer. I tried making an Avast account and linking it to my computer but even in my account, where my computer is registered as being online, etc, there is no indication that I have a subscription.
I'm just looking for a way to resolve this issue and to have my subscription removed. My apologies that I do not know which e-mail I used to sign up for the subscription - I've scoured through them but found nothing. I have the license number that is displayed on the clean up menu.
Thank you in advance. You're my only hope.
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This licence cancelling is a sick joke... I'm trying to do it trough web portal (I'm logging with my email), in "licences" section I press "cancel auto-renewal" and what i get? "we're sorry we couldn't cancel your auto-renewal subscription" (i made a screenshot). I can't do it other way because I don't have order id - option "Forgot your order ID?" is not working either, I'm using correct email (same as for logging to this forum and web portal), I'm sure that last 4 digits of my credit card are also correct (I don't have other credit cards, so there is no way i used another one... if this card will be charged i promise i'll sue Avast). So i can't contact "customer support" without this stupid order id.
I don't think this is an accident, you want to make this cancelling impossible. Do you want to be sued?
I want to cancel my subscription for this useless product and i want it now.
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See if this helps you solve your problem:
Refund request: https://support.avast.com/en-us/contact/sales_refund/
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See if this helps you solve your problem:
Refund request: https://support.avast.com/en-us/contact/sales_refund/
No, it won't help because I don't have "order id" to contact support and I can't get it back - as I said "Forget you odred id?" option is not working :)
But after my furious post above i get 8 email with information that my auto-renawal was canceled.
We will see how it will work, because on Avast web portal there is still an information that this auto-renawal-nonsens is on.
Congratulation with your captcha system, it's completely insane - you want to make everything harder to contact you with complains?
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See if this helps you solve your problem:
Refund request: https://support.avast.com/en-us/contact/sales_refund/ (https://support.avast.com/en-us/contact/sales_refund/)
No, it won't help because I don't have "order id" to contact support and I can't get it back - as I said "Forget you odred id?" option is not working :)
But after my furious post above i get 8 email with information that my auto-renawal was canceled.
We will see how it will work, because on Avast web portal there is still an information that this auto-renawal-nonsens is on.
Congratulation with your captcha system, it's completely insane - you want to make everything harder to contact you with complains?
Captcha is there for Spam control for the first 3 posts. Follow this:
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
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My avast cleanup premium code is this : 4DA27D-DX3VLJ-5UL7HN Can someone help me to cancel the subscription? I can't do it because I can't login with my facebook, for some reason..
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Hello! Firstly I would like to say that I am really impressed with the help displayed in this thread by Stellarman so far. Great job.
Here's my issue:
Roughly a month ago I utilised the free trial for 'Avast Cleanup' on my computer, but I now wish to cancel it. The difficulty it is that I do not know which e-mail I used (if any...) to sign up for the trial, and there is no option on the Avast Cleanup Premium application to cancel the subscription - it seems to be locked to my computer. I tried making an Avast account and linking it to my computer but even in my account, where my computer is registered as being online, etc, there is no indication that I have a subscription.
I'm just looking for a way to resolve this issue and to have my subscription removed. My apologies that I do not know which e-mail I used to sign up for the subscription - I've scoured through them but found nothing. I have the license number that is displayed on the clean up menu.
Thank you in advance. You're my only hope.
Hi,
unfortunately I was not able to find the email you have registered here on Avast Forum in our license database.
Please send me the license number from your Avast Cleanup product (you can access it in Menu -> My Licenses) so I can track down your record and cancel the subscription.
Thank you.
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My avast cleanup premium code is this : 4DA27D-DX3VLJ-5UL7HN Can someone help me to cancel the subscription? I can't do it because I can't login with my facebook, for some reason..
Hi,
your subscription has already been cancelled earlier today.
The trial period is still valid until March 2nd so you can still enjoy our product until then.
Thank you and have a nice day.
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I am also having issues cancelling the Avast cleanup premium. I have logged in with my order no and password. There is no option for cancellation. I do not use it so I don't see the reason in paying for something I am not using. How do I cancel it?
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I am also having issues cancelling the Avast cleanup premium. I have logged in with my order no and password. There is no option for cancellation. I do not use it so I don't see the reason in paying for something I am not using. How do I cancel it?
Hi,
your subscription has already been cancelled on February 12.
The trial period is still valid until March 10 so you can still enjoy our product until then.
Thank you and have a nice day.
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i just post to tell that i had also problems in de activating the auto renewal, the digitalriver page (italian language version) seemed to not work properly, it was not possible to know if the renewal was on or off. i had contacted the assistance trough the link given by Stellarman in the first page of this thread and in only a couple of minutes i had an answer and now my problem is solved.
in my opinion the whole procedure to de activate the auto renewal is not clear and could be improved, but i am very pleased about how fast the assistance gave me help, once i managed to understand how to contact it.
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Hi,
I also have a problem for cancelling Cleanup Premium auto renewal.
My credit card was charged on 5/27/2019 $53.61, but I did not receive email for this charge.
I sent a request to cancel my subscription to Avast customer service and got a reply saying
"Hello,
Thank you for contacting AVAST Software.
We've checked your email address and found that the auto-renewal feature for your subscription was already canceled.
Your order will expire at the end of its validation period.
If you would like to renew your subscription in the future, you can purchase a new one at https://www.avast.com .
Kind regards,
Vladimír,
The Avast Support Team"
(this message seems to be machine-generated, because I received exactly the same message 2 times)
However, my subscription status has not been changes (as shown on a picture).
Can you please make sure my auto renewal is stopped?
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Hi Toshiyuki2,
I'm sorry for the confusion around your auto-renewal.
This license was registered to a mis-typed version of your email address, and so our systems did not identify it.
I have corrected the email address for you now and cancelled the auto-renewal for the license. I have requested an email confirming the cancellation from our distributor (Digital River), which you should receive today, and I have also resent the missing confirmation email (both to the correct email).
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Hello BWhit,
Thank you for putting me off the hook.
I received confirmation email from Digital River saying my auto renewal of Cleanup Premium.
Only my concern is My license on my Cleanup Premium is still showing "renewal date". It does not say "expires"
Regards,
Toshi
2 pics attached
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Hi Toshiyuki2,
The changes made to the auto-renewal can take some time to propagate through our systems but I can see that this has been updated on our licensing servers now. The license should show the correct expiry information and update in your application once it synchronizes with our servers, which happens automatically every few hours (or you can force the license to update by rebooting your system and re-opening the Avast application).
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Hello BWhit,
Thank you for clarification.
I appreciate your help very much.
Toshi
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Hi, im having some trouble too, could you please cancel mine too. my license number is 8J9CYM-P8QMZJ-4VL88J
Thanks.
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Hi, im having some trouble too, could you please cancel mine too. my license number is 8J9CYM-P8QMZJ-4VL88J
Thanks.
Hi,
I cancelled your Avast Cleanup Trial subscription just a moment ago.
The trial period is still valid until July 14 so you can still enjoy our product until then.
I also noticed that you have activated a Trial subscription for our VPN product so if you would like to cancel it as well, let us please know.
For now I keep it active since I was not sure from your message whether you wanted to cancel both or just Cleanup.
Thank you and have a nice day.
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i would like both cancelled please and thank you.
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i would like both cancelled please and thank you.
Done.
VPN license is also valid until July 14 so you can still enjoy it as well.
Regards.
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Its so injustice for trail version avast ask me for my credit card details and once i provided without any permission from my side they have detected they full amount for avast internet security and avast primer clean up.. I all ready canceled my auto subscription know but no use they have all ready detected the full amount when i contact avast support there is no reply at all from their side... so unfair now all ready two days passed will wait for one more day still no action .We can contact our bank and create a dispute against them...
Before i was using MC cafe it was so cheap and i can use it for my lap the PC..they never have any auto renewal like this software..
I am totally disappointed with they service and way of deducting money without any permission.
So unfair.... :'( :'( :'( :'( :'( :'(
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Its so injustice for trail version avast ask me for my credit card details and once i provided without any permission from my side they have detected they full amount for avast internet security and avast primer clean up.. I all ready canceled my auto subscription know but no use they have all ready detected the full amount when i contact avast support there is no reply at all from their side... so unfair now all ready two days passed will wait for one more day still no action .We can contact our bank and create a dispute against them...
Before i was using MC cafe it was so cheap and i can use it for my lap the PC..they never have any auto renewal like this software..
I am totally disappointed with they service and way of deducting money without any permission.
So unfair.... :'( :'( :'( :'( :'( :'(
Contact Avast here:
https://support.avast.com/article/24/
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Hello! Firstly I would like to say that I am really impressed with the help displayed in this thread by Stellarman so far. Great job.
Here's my issue:
Roughly a month ago I utilised the free trial for 'Avast Cleanup' on my computer, but I now wish to cancel it. The difficulty it is that I do not know which e-mail I used (if any...) to sign up for the trial, and there is no option on the Avast Cleanup Premium application to cancel the subscription - it seems to be locked to my computer. I tried making an Avast account and linking it to my computer but even in my account, where my computer is registered as being online, etc, there is no indication that I have a subscription.
I'm just looking for a way to resolve this issue and to have my subscription removed. My apologies that I do not know which e-mail I used to sign up for the subscription - I've scoured through them but found nothing. I have the license number that is displayed on the clean up menu.
Thank you in advance. You're my only hope.
Request help from Avast - https://support.avast.com/en-ww/contact/
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Hi
I think i'm having the same problem.
I registered for the free trail of the Avast Cleanup but never got an confirmation email and now i want to cancel the recurring payment.
Would it be possible to do this with the licences key only since i can't find my order number.
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Hi
I think i'm having the same problem.
I registered for the free trail of the Avast Cleanup but never got an confirmation email and now i want to cancel the recurring payment.
Would it be possible to do this with the licences key only since i can't find my order number.
If you don't have an order # use 00000000 then explain your problem.
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I got the 2 free trails and paid them through my paypal. I didn't receive any kind of confirmation or order ID. I looked this up and now I don't want to have anything to do with this. I would like to cancel everything please.
The my.avast site won't work, I can't ask for help because I don't have an order number, and I just want to prevent being charged anything.
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I got the 2 free trails and paid them through my paypal. I didn't receive any kind of confirmation or order ID. I looked this up and now I don't want to have anything to do with this. I would like to cancel everything please.
The my.avast site won't work, I can't ask for help because I don't have an order number, and I just want to prevent being charged anything.
Please read and follow the instructions.
https://forum.avast.com/index.php?topic=212576.msg1516721#msg1516721
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Hello Stellerman,
Could you please cancel my avast premium clean-up.
I can not find an unsubscribe function on my account.
Thanks
Bold
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Hello Stellerman,
Could you please cancel my avast premium clean-up.
I can not find an unsubscribe function on my account.
Thanks
Bold
Hi,
you had only Avast Premium Security Trial active in your account, so I cancelled the subscription for that one.
License is still valid until Nov/18/2019 so you can enjoy the product until then.
Have a nice day.
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Hello
Could someone please cancel my Avast Cleanup Premium. I can't find a way to cancel it from the software itself and it's not even showing on my subscriptions page.
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Hello
Could someone please cancel my Avast Cleanup Premium. I can't find a way to cancel it from the software itself and it's not even showing on my subscriptions page.
Hi,
first of all, I can see only Avast Premium Security associated with your email address registered here on the forum.
I assume it is the product you would like to cancel the subscription for.
If so, then your subscription has already been cancelled on October 5.
However your license is still valid until October 1 2020 so you can still enjoy our product until then.
Thank you and have a nice day.
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Hi, I activated the Avast Cleanup premium license for the 60 days trial period. Now the free trial is set to end on December the 2nd. Could you please cancel my license? The license code is: 2J476Y-ZB49VJ-5YU8AA
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Hi, I activated the Avast Cleanup premium license for the 60 days trial period. Now the free trial is set to end on December the 2nd. Could you please cancel my license? The license code is: 2J476Y-ZB49VJ-5YU8AA
Hi,
your subscription has already been cancelled on November 24.
The trial period is still valid until December 2 so you can still enjoy our product until then.
Thank you and have a nice day.
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hello avast can you please deactivate my cleanup subscription, my computer is needing to be reformatted and i am deleting avast. here is my licence key please delete
U4Z586-PASQYJ-4CU9QN
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Hi. I would like to cancel my continuous subscription. Like everyone in this thread I did not receive a confirmation email.
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hello avast can you please deactivate my cleanup subscription, my computer is needing to be reformatted and i am deleting avast. here is my licence key please delete
U4Z586-PASQYJ-4CU9QN
Hi,
Your trial has been cancelled.
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Hi. I would like to cancel my continuous subscription. Like everyone in this thread I did not receive a confirmation email.
Hi,
You do not have any subscription to Avast Cleanup (under your name or email as used in the forum).
You did have a subscription to Avast Premium Security (60-day Trial) which you cancelled 11/03/2019 (confirmation email was sent on this date).
If you did not receive any confirmation email, then please check your email's Spam/Junk folder.
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Hi,
I used Avast Cleanup Premium trial for 60 days since 29 Oct. 2019 wanted to unsubscribe before renewal on 29 Dec. 2019. I tried my best for 3 whole days and could not. I gave my debit card no. for 60 days free trial. I did not receive any email at the time of start of trail or even after that. My account has been debited towards subscription for one year. I logged into my account using email ID and it shows no subscriptions. I want refund of my money and it seeks order no.
I am at loggerheads to find out Order No. in absence of any email. Even the order no. locator does not work and says "INVALID DATA" upon entering email and last four digits of debit card.
Can any one suggest some way out or I will have to get my debit card cancelled from the bank?
Regards
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Please cancel my free trail for premium cleanup. I can't get find a way to cancel in the app.
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Hi, I want to cancel my subscription for Avast Cleanup Premium (60 day trial), I did not get any confirmation e-mail.
If by any means I was succesful cancelling it on my own while getting lost in the support section, would you send me an e-mail regardless?
Thanks
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By the way, the current year is 2020, the question when you want to post something only accepts 2019 as an answer.
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By the way, the current year is 2020, the question when you want to post something only accepts 2019 as an answer.
Thanks, I forwarded it.
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Please cancel my free trail for premium cleanup. I can't get find a way to cancel in the app.
Hi,
your subscription has already been cancelled on Dec/30/2019.
The trial period is still valid until Jan/12/2020 so you can still enjoy our product until then.
Thank you and have a nice day.
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Hi, I want to cancel my subscription for Avast Cleanup Premium (60 day trial), I did not get any confirmation e-mail.
If by any means I was succesful cancelling it on my own while getting lost in the support section, would you send me an e-mail regardless?
Thanks
Hi,
your subscription has already been cancelled on Jan/03/2020.
The trial period is still valid until Mar/03/2020 so you can still enjoy our product until then.
Thank you and have a nice day.
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Hi,
Can you please cancel my Cleanup Trial?
Licence: DRWQBP-RHJDMJ-4XU9PE
Regards,
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Hi,
Can you please cancel my Cleanup Trial?
Licence: DRWQBP-RHJDMJ-4XU9PE
Regards,
Hi,
I just cancelled your subscription.
The trial period is still valid until April 3 so you can still enjoy our product until then.
Thank you and have a nice day.
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signed up for the free trial version of Clean up premium but I don't want it to renew on 23 Feb.
I did not recieve any emails or order ID and it not showing it when reminds me of the renewal. I can't disable it anywhere.
Please help me, I only have the license number QE5P3S - JK9MMJ - 4749ME
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signed up for the free trial version of Clean up premium but I don't want it to renew on 23 Feb.
I did not recieve any emails or order ID and it not showing it when reminds me of the renewal. I can't disable it anywhere.
Please help me, I only have the license number QE5P3S - JK9MMJ - 4749ME
Hi,
I just cancelled your subscription.
The trial period is still valid until February 23 so you can still enjoy our product until then.
Thank you and have a nice day.
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Hi, I'm having the same issues as the last few replies. Could you unsubscribe me from the 60-day trial as well? It's supposed to end tomorrow...
License is QDWVYH-LY78A2-4P49TJ
Thanks!
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Hi, I'm having the same issues as the last few replies. Could you unsubscribe me from the 60-day trial as well? It's supposed to end tomorrow...
License is QDWVYH-LY78A2-4P49TJ
Thanks!
Hi,
Your auto-renewal for Avast Cleanup Premium has been cancelled.
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Hi,
I have the same. I would like to cancel my trial under license number 3QDC4Y-MJERRJ-4XC9KW.
Kind regards,
Joop
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Hi,
I have the same. I would like to cancel my trial under license number 3QDC4Y-MJERRJ-4XC9KW.
Kind regards,
Joop
Hi,
Your auto-renewal has been cancelled.
You can continue using Avast Cleanup Premium until Apr/01/2020.
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Hi, I'm having the same issues as the last few replies. Could you unsubscribe me from the 60-day trial as well? It's supposed to end tomorrow...
License is QDWVYH-LY78A2-4P49TJ
Thanks!
Hi,
Your auto-renewal for Avast Cleanup Premium has been cancelled.
For everyone who comes on here, I'd like to mention that it turns out my auto-renewal was only cancelled AFTER they converted my trial into a year's paid subscription. And charged me for it. Two days before my 60-day trial was to end, which they luckily gave me evidence of. Now I have to take it up with my credit card company anyway. Be careful, just because they say they unsubscribed you doesn't mean they didn't charge you.
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-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)