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Business Products => Avast Business => Topic started by: Waiyan Win on January 03, 2018, 12:36:42 AM

Title: Avast Business Account Closed!!
Post by: Waiyan Win on January 03, 2018, 12:36:42 AM
Good Evening,

I accidentally closed my Avast Business Account for my company. I am not the head IT. I thought I was just closing my email account. Turns out it was for the whole company and I accidentally closed it. There wasn't any clarity or maybe I read it wrong.

Please help!


I need that account re enable with all the settings and everything it was on the way it was.

Please help! Thank you.
Title: Re: Avast Business Account Closed!!
Post by: Jan Suchan on January 15, 2018, 04:55:30 PM
Hi,

Unfortunately, it is not possible to re-enable your account. The main issue is that AV was uninstalled from all connected devices. We can help you with transferring a license from the old to a newly created account. When was the account created? Is it a Free or Premium version? Or one of the products from a new portfolio (Antivirus, Antivirus Pro or Antivirus Pro Plus)?

I am sorry that the message wasn't clear to you and it caused you these troubles. I already added a ticket to our roadmap to improve it and add a warning confirmation message before closing an account.


Best Regards,
Jan