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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Android => Topic started by: Dr Zyklon on January 03, 2018, 10:33:36 AM

Title: Secureline no longer connects
Post by: Dr Zyklon on January 03, 2018, 10:33:36 AM
After the latest update, Secureline no longer connects. Has anyone else had this problem? Any suggestions on what to do?
I'm using a Samsung S6, Android 7.0

TIA
Title: Re: Secureline no longer connects
Post by: jbrod.fraser on January 03, 2018, 01:37:49 PM
Hi, I have same problem after updating today on my Asus tablet. I have tried uninstalling app and reinstalling it but it just says unable to connect, check internet connection, error 2.1. On the app page before installing it says that this app may not be optimised for your device. Have complained to Avast but they are pretty useless I find in replying to queries, sometimes they take days to reply too. Sorry I can't help. Pretty frustrating when you have paid for a service and then can't get it. The vpn was fine before this update.
Title: Re: Secureline no longer connects
Post by: don.12345 on February 13, 2018, 02:37:23 PM
Me too
Title: Re: Secureline no longer connects
Post by: Warwick B on May 24, 2018, 05:37:34 AM
Me too. Error: 2000 - Unsuccessful VPN Connection Error
Some network problems are preventing SecureLine from connecting. Check your network status and try again in a while or use another network provider.

Avast VPN prompts me when my Samsung S6 Edge Plus automatically connects to public Wi-Fi in social clubs. When I give it the 'go ahead' to connect, it attempts to connect but can't. It works when I'm on my 4G network, but not on public Wi-Fi, which is the very time I want it to work!

It used to work, but something has changed and it's no longer useful. And I just renewed my Avast VPN subscription. Waste of money.
Title: Re: Secureline no longer connects
Post by: toohoo2 on June 07, 2018, 02:15:30 PM
Hello everybody,
In my secure line app it says connected. But I don't get internet access. I. E. Www.google.de
Anyone same problem?
(wifi is Telekom WLAN)
Thanks in advance
Title: Re: Secureline no longer connects
Post by: Marcelo221 on July 07, 2018, 08:32:29 PM
I have same problem and nothing work.
Title: Re: Secureline no longer connects
Post by: Raeken on July 07, 2018, 08:53:44 PM
Did you guys check if the IP address changed? (you can check it here (http://whatismyipaddress.com))
Did you guys try to connect to other servers?
Is there any error message?
Title: Re: Secureline no longer connects
Post by: Freshbritt on July 09, 2018, 04:05:44 AM
Im experiencing everything you all say. I get multiple error codes. My wifi now turns itself off whenever it wants. Here's a good one avast informs me im not connected to a network and "the server" is down try again another time. ((As I'm streaming  play music)) soooooo, I paid for annual not only this poor service but avg as well thinking this is a better bet... nope. ---aaaaaaand opt in for att mobile security crap. Huge let down! Whiskey Tango Foxtrot.
Title: Re: Secureline no longer connects
Post by: dforni.econ on July 21, 2018, 11:39:12 AM
I am having the same problem - the secureline is not syncronizing
Title: Re: Secureline no longer connects
Post by: Raeken on July 21, 2018, 09:42:15 PM
Please, with your report, always inform us the following information: Which OS/Platform, error message, if checked the license and which SecureLine (builtin or standalone).

You guys can contact support: https://support.avast.com/en-ww/contact/
If you do, please, do not open more than ONE support ticket. They can take between 3 to 5 to answer it.