Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on January 06, 2018, 11:21:22 AM

Title: AVAST tried to charge me without authorization
Post by: REDACTED on January 06, 2018, 11:21:22 AM

They tried to charge my credit card without authorization. I cannot sent them message to IT department as page is not found! Extremely disappointing in this brand. Never use it again. Tryng to cancel renewal also password is not coming to my email. I want them to contact me immediately.

Title: Re: AVAST tried to charge me without authorization
Post by: REDACTED on January 06, 2018, 12:52:59 PM

It is not "without authorization"

Somehow, somewhere , buried deep inside the process, you gave them authorization to charge you or, at best you did not say "no"
This is typical for Avast!, and many complained about that.

Title: Re: AVAST tried to charge me without authorization
Post by: Asyn on January 06, 2018, 05:27:35 PM

Quote from: tatiana.ponomarenko91 on January 06, 2018, 11:21:22 AM

They tried to charge my credit card without authorization. I cannot sent them message to IT department as page is not found! Extremely disappointing in this brand. Never use it again. Tryng to cancel renewal also password is not coming to my email. I want them to contact me immediately.

-> https://support.avast.com/article/24/ (Orders and Renewals)