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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: JC (Orange.fr) on January 06, 2018, 02:16:45 PM

Title: [SOLVED] Avast Online Security on Firefox. Blocking Tracking Tools not keeping
Post by: JC (Orange.fr) on January 06, 2018, 02:16:45 PM

Hello everyone.
I use both Mozilla Firefox and Google Chrome which is cool for me.
So I have Avast Online Security on both my browsers.
But on Firefox, the "Automatic locking of tracking tools" does not remain "activated" from each session.
On Google Chrome I don't have this problem, this "Automatic locking of tracking tools" remains allways "activated".

Do you know what could be the concern and do you have the same problems ?

Thank you for your answers

Jean-Claude

PS: Sorry for my english. I posted the same request in the French zone, but I want to increase my chances for resolve my problem... Sorry for that  :-[

Title: Re: Avast Online Security on Firefox... Blocking Tracking Tools not keeping !
Post by: MrMaxaMan on January 06, 2018, 10:52:20 PM

Are you deleting cookies? Avast uses a cookie for the settings.

Title: Re: Avast Online Security on Firefox... Blocking Tracking Tools not keeping !
Post by: JC (Orange.fr) on January 08, 2018, 12:37:49 PM

Hi Bumper.
Thanks for this info ;)
It seems that the cookie "id.avast.com" keeps the settings of the Avast Online Security plugin.
But I do not explain why this cookie disappears regularly when I do not use tools to clean them >:( .
And why Google Chrome not suffered the same worry  :o ? I suppose Avast Online Security plugin use the same cookie for Chrome...
You would have a track ??? ?
Cheers
JClaude

Windows 10 - 1709 - 16299125 / Firefox 57.0.4 x64 default settings / Chrome 63.0.3239.132 x64 default settings.

Title: Re: Avast Online Security on Firefox... Blocking Tracking Tools not keeping !
Post by: Happychappy on January 08, 2018, 02:20:24 PM

I had a similar problem with Firefox when I used ccleaner it would delete this cookie dc78ce93-13c3-4e5c-9c55-e1d2588cd481 and the settings revert back to standard.

I have moved this cookie to the right to keep in ccleaner and the settings remain,hope this helps.

Title: [SOLVED] Avast Online Security on Firefox... Tracking Tools not keeping !
Post by: JC (Orange.fr) on January 08, 2018, 04:13:20 PM

Hi Happychappy
I don't use CCleaner each time.
I added the cookie in the list of CCleanar cookie's exclusions...
But I still do not know why it only affects Firefox and not Chrome?
The Chrome plugin will use a different method than the cookie for saving settings ??
I'm looking for why this cookie goes away without the use of CCleaner.
But that suits me.
Thank you

Title: Re: [SOLVED] Avast Online Security on Firefox. Blocking Tracking Tools not keeping
Post by: Happychappy on January 08, 2018, 06:20:01 PM

Hi JClaude,looking at my firefox settings.

I have privacy and security > clear history when firefox closes > settings and make sure cookies is UNTICKED.

Hope this helps.