Avast WEBforum

Consumer Products => Avast Passwords => Topic started by: REDACTED on January 08, 2018, 01:52:56 PM

Title: ONE TOUCH CONNEXION
Post by: REDACTED on January 08, 2018, 01:52:56 PM

Hi ! I have a very big problem.

I do not receive any notification on my mobile device when I want to use the One touch connexion feature. I tried everything to solve the problem. But it stilss not working out. I don't what to do anymore.  :-\ :-\ :-\ :-\

Title: Re: ONE TOUCH CONNEXION
Post by: Martin Kvetko on January 09, 2018, 10:49:11 AM

Could you please share platform of you mobile device and avast passwords version on mobile (can be found in settings of avast passwords). thx

Title: Re: ONE TOUCH CONNEXION
Post by: REDACTED on January 10, 2018, 02:10:48 PM

iPhone 7

Avast Passwords 1.10.1.2892

Title: Re: ONE TOUCH CONNEXION
Post by: User ÅÅÅ on January 14, 2018, 09:38:30 AM

same here
started around time of year change
no any major system updates at the time problem arise
Huawei Honor 8
Android 7.0
Paid password app version 1.5.4
Avast Premier Desktop version (if password is not standalone app) 17.9.2322

Tried reinstall and paired devices again

Title: Re: ONE TOUCH CONNEXION
Post by: Martin Kvetko on January 16, 2018, 07:01:17 AM

I have checked server part and our systems doesn't indicate any issue with One touch login. I'm passing this to our mobile QA to follow up with investigation.

Title: Re: ONE TOUCH CONNEXION
Post by: StepanDoubal on January 16, 2018, 02:27:52 PM

Hi,
it looks like we have an issue with OneTouchLogin on some devices. We are working on fix now.
Thanks very much for the report.