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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Mac => Topic started by: FM1 on January 09, 2018, 10:49:09 AM

Title: Can't send emails with SecureLine VPN on
Post by: FM1 on January 09, 2018, 10:49:09 AM

Hello,

I've just purchased SecureLine VPN, I receive emails but I can't send them with VPN on. Any suggestions on how to solve this issue?

Mac OS X El Capitan v.10.11.6
Outlook for Mac v.15.33, using SLL.

Title: Re: Can't send emails with SecureLine VPN on
Post by: krahulik on January 09, 2018, 11:47:07 AM

Hello,
  the frequent reason is that your email provider blocks SMTP traffic, if it comes from foreign country/outside of its network/specific IP addresses. It is considered as an anti-spam protection.

Best Regards,
  Martin

Title: Re: Can't send emails with SecureLine VPN on
Post by: FM1 on January 09, 2018, 01:49:46 PM

Thanks for your comment and help Martin.
My technical knowledge is limited, but I've been using my email accounts with SMTP for many years and from many different locations/countries and never experienced this issues.
Should my email provider or my internet provider be able to solve this?

Kind regards,
FM

Title: Re: Can't send emails with SecureLine VPN on
Post by: REDACTED on March 28, 2018, 01:30:50 AM

Quote from: krahulik on January 09, 2018, 11:47:07 AM

Hello,
  the frequent reason is that your email provider blocks SMTP traffic, if it comes from foreign country/outside of its network/specific IP addresses. It is considered as an anti-spam protection.

Best Regards,
  Martin

Well I know for a fact my provider does not filter SPAM so it cannot be that in my case.
VPN OFF - no problems using Outlook for Mac
VPN ON = no send of emails.

Title: Re: Can't send emails with SecureLine VPN on
Post by: Endt on March 28, 2018, 01:43:45 PM

Hello,

Could you please provide us information about your email provider so we can have a closer look? It is very likely that the issues are being caused by the email provider, but let us check it  :)

Cheers,
B.

Title: Re: Can't send emails with SecureLine VPN on
Post by: REDACTED on April 23, 2018, 03:35:39 PM

Apologies for the delay with the response as I have been travelling. What inofrmation specifically do you require about my provider please?